Not able to print fron laptop computer to the wireless printer, but he can go to another laptop

Hello

We feel a sense of problem one of our laptop of HP Pavilion dv7 - 6163cl.  I used to be able to print from it, but tried yesterday and nothing happens.  We have a second HP Pavilion Notebook PC and are able to print from this one without any problem.  The. We strive to print is a HP Officejet J4550 all-in-one wireless printer.

When I choose to print a document, I can see the printer in the list (it is default printer).  When I highlight it it is know, the status displays "error".  If we try to print, nothing happens.  It's not even an error message.  I have tried to solve this on my own, but will have no chance.  Help, please.

I'm on Windows 7 64-bit OS

Thank you in advance.

Wanted to just contact you and let you know that I could get this problem is resolved.  The problem came from Norton Internet Security.  There was a problem with Norton and I needed to uninstall and reinstall.  Once I did that the printer started working again.  Thanks for your help.

Tags: HP Printers

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