NSA 3600 - Whitelist devices with customer service

Similar Questions

• I want to change my plan of Photoshop at version student creative cloud - can't everyone by live chat and no way to communicate with customer service. Help please?

  I want to change my plan of Photoshop at version student creative cloud - can't everyone by live chat and no way to communicate with customer service. Anyone know how to contact adobe?

  Hi Beansy21,

  Please see the link below to contact customer support:

  http://helpx.Adobe.com/contact.html

  Kind regards

  Sheena

• How to get in touch with customer service?

  How to get in touch with customer service? Twice I had a cat and I would get an answer in the coming days. Never heard a thing! I need an invoice for my accounts but I can't download it. It is said: the customer service contact. But I chatted for 2 times, tried to call, they don't answer the phone. Where is the customer service!

  Hi Regine43b,

  Please visit the following link to get your monthly bill: http://helpx.adobe.com/x-productkb/policy-pricing/print-creative-cloud-receipt.html

  If in case still encounter you problems, please contact support @ https://helpx.adobe.com/contact

  Kind regards

  Sheena.

• Anyone having problems with customer service?

  I bought LIGHTROOM 4 from amazon.com and did not get a readable serial number.  So far, I was 5 times on chat with support people, provided a proof of purchase and was told that I would receive the serial number reissued within 24-48 hours.  Each time, they fail to communicate with me, as promised. Is the the customer service and support with ADOBE a joke?  I can understand that he had to protect software and follow the measures of protection, but if they tell you they will contact you within 24 hours, then that is what they should

  Display file number of support here on the forum and someone will pick it up. Just give him a day more - important people are not always around on weekends.

  Mylenium

• Upgrade the smart devices and Customer Services Manager

  We use Device Manager 4.5 and Smart Client Services 4.4. I want to improve DM 4.6 SP1 and SCS to 5.0.

  I don't see any upgrade information in the documentation. How can I do this?

  Hi kayaserda,

  Upgrade of HPDM V4.5-* V4.6 before is quite simple and straight, especially if you use the PostgreSQL database.

  HPDM has an excellent site web http://www.hp.com/go/HPDM. From there you can find a link to whitepapers HPDM for V4.6 ftp://ftp.hp.com/pub/hpdm/Documentation/WhitePapers/4.6/ it we're here for upgrades.

  Two things to be aware, be sure you know where your HPDM is installed as will be asked in the course of the upgrade of the V4.6. Usually, it's "C:\Program files (x 86) \Hewlett-Packard\HP Manager of devices ' but yours may be different. Second thing, it is if you used Microsoft SQL as your database, make sure that you perform the upgrade with a user account with full access to the SQL database as the process of upgrade will need to do a job of database that needs permissions to the database. will connect to the database via the connected account do the upgrade.

  I also suggest to go directly to the SP1 V4.6. It's a simple update to 'throw distance.

  HPDM V4.6 and V4.6 SP1 are ftp://ftp.hp.com/pub/hpdm/Software/4.6/

  Concerning

  Andrew S.

• (Redirected) Problems with Customer Service

  Dell didn't ship my computer as shown in the command. I had to call and send a mail to get it shipped. Shipping on the order, which has affected the guarantee date then no corrected. I can't seem to get anyone to understand that. (A couple of other questions were raised because of the bad Service).

  How do someone help me?

  Service requests do not show the original e-mail, nor did they a brief phone calls. Emails of new support people do not show which was registered on the service request, so I don't know what SR they are referring (I tried to set up three separate issues, but you cannot open an SR about the wrong information introduced by a Dell support person).

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• I was put on hold with customer service for half an hour only to be directed on the forums. Wow. My license key for Windows CS6 has suddenly stop working for no reason and now considers all my programs for free trials and refuses to recognize the key

  Suddenly, she considers the invalid key in spite of owning for almost 3 years. Anything I can do to make it work again?

  Hello

  My apologies for the inconvenience, please see the following links:

  Invalid serial number error

  Warning: "Adobe software real failure of Validation...". » | Windows

  Failure audit download or installation. CS6

  Let us know if that helps.

  Kind regards

  Bani

• After changing the motherboard in my PC the device software windows 7 cann't be activated. I tried many times to speak with the service the customer but failed.

  After changing the motherboard in my PC the device software windows 7 cann't be activated. I tried many times to speak with customer service through automated phone system, but failed. Now what should I do.

  The OEM of Windows 7 versions are identical to the versions commercial full license with the following exception:

  -OEM versions don't offer any free direct support from Microsoft technical support Microsoft

  -OEM Licenses are tied to the computer first you install and activate it on

  -OEM versions allow all hardware upgrades except for an upgrade to a different model motherboard

  -OEM versions does not move directly from an older Windows operating system

  What is OEM software? :

  http://support.Microsoft.com/GP/oemsupport_1/en-GB

  Licensing FAQ:

  http://www.Microsoft.com/OEM/en/licensing/sblicensing/pages/licensing_faq.aspx

  --------------------

  Windows 7 - version comparisons:

  http://Windows.Microsoft.com/en-us/Windows7/products/compare-editions

  MS Windows 7 store price:

  http://store.Microsoft.com/Microsoft/Windows-Windows-7/category/102

  --------------------------

• Nightmare of Customer Service - the billing department - someone please help?

  I've been a customer of creative cloud for years. I recently acquired a new credit card and cancelled the card that was used for my automatic monthly payments to Adobe. I logged into my Adobe account and updated my payment information. When my date of payment, the payment does not pass. I said, 'maybe I made a mistake and typed a wrong number", so I logged in to my Adobe account and updated the information of payment again. This did not help. My horrible experience with customer service began this day - April 20, 2015. The nightmare continued for more than a month and I spent COUNTLESS hours on the phone and chat with customer support. I contacted my Bank, USAA, double - twice they told them me the only reason why to come through Adobe charges denied is that the address that adobe has for me the file (my old address) does not match the address associated with my new credit card (my new address). I have to update address with my new payment information, but apparently do not have access to update the address what adobe has for my account.

  I was told that my address has been updated countless times, but the automatic payments continue to be denied to my Bank and my Bank reports the same problem - the address sent by Adobe at the request of the accusation is incorrect and does not correspond to my current address.

  When Adobe Support sends the generated mails automatically titled "Adobe case Update" and providing a link to a "Customer Support Portal", my OLD ADDRESS is obviously at the top with my name. My OLD ADDRESS, even though I was assured and reassured many times my address has been updated in the system. The only thing I can think is that address only is not updated on all platforms, especially in the Department of billing and payments.

  I'm just trying to pay my monthly bill of the Adobe Creative Cloud. How can something as simple as to update my address on my account have taken more than 8 hours of my time over the last 5 weeks?

  Someone please help!

  
  

  Thank you, Maggie
  

  Hi Maggie-

  I sent you a private message. Please check up on this post, if you read email (link: Customer Service nightmare - Department billing - someone please help?), by clicking on the icon of your photo at the top of the screen and check your Inbox.

  Kind regards

  Guinot

• Totally Fed Up with C6300 All in One and lousy customer service!

  I bought this C6380 All In One back to 2009, and since the first day have had problems. I had to search customer support every time I tried to use it and became so frustrated I've avoided simply by using the thing! I've tried for the last 6 weeks get this thing working and after contacting a representitive of the customer service that has talked about what could only be called VERY BROKEN English I was told that my product was "Obsolète" and that given that this model was made is no longer that there nothing they could do for me, except propose me an agreement on a new model. I tried all the solutions proposed in the print and Scan doctor and still can not print anything! My computer shows that it detects my printer but I get... "Failed to communicate with your selected product. I ran the whole wireless upward again and again and have tried everything, except pay HP to tell me what the problem with my printer 5 years 'OBSOLETE '!

  It might be in the best interest to perform a complete uninstall and try to install it again with a clean slate. The software on the CD causes the error is not compatible, this CD was manufactured long before Windows 8. The CD can be discarded when doing anything on this computer.

  To configure the computer for a clean installation follow these steps;

  1. Press the Windows and R key on the keyboard when your desktop
  2. Type %temp% , and then press on ENTRY.
  3. Find the most current 7z folder and open it
  4. Open Util or Utils, CCC
  5. Double-click the Uninstall_L3 , and follow the steps.

  Now that's been following this: Windows: "Device setup has failed to complete" or the "Unknown device" Message appears on the computer during the Installation USB has, certain steps will be duplicates for what you have done in the past but follow exactly. When you are ready to install open the download before or click on my previous link to your printer software.

• Huge problem with my account and Customer Service

  I like the software and products, but I have to say that the customer service was the worst I have experienced in a long time.  The last 5 days have been hell.  Let me explain.  My sub was scheduled to end on 26/11/2015.  He was going to renew and I frankly, as a student, not the means to do so at the price.  When I explained my problem to an agent, she said she would take off auto renew and said: I can re - register with the current promotion.  I thought wow that's great, that she sent me an email of confirmation of this.  11/26 so I renew now, everything seemed well on my end. When I looked at my bank statement I see the full price.  I chat with 2 people who said there was nothing that they could do for me is the price, and I explained to him that I understood, but the agent told me otherwise.  A 3rd officer said as she promised it we will honor it.  So far, I've been very happy.  It reimburses the renewal and implements the new sub 09/12/2015.  Here's where the hell is happening.

  I'll connect and I see this:

  

  Why he asked me to but if I already have my renewed sub?  Then I see the second photo and I think why are there 2 CHP schemes.

  Of course, I start Muse and get a notification saying that I can't use my fonts typekit because of my plan and my creative space cloud is only 2 GB when it should be 20 GB.

  12/10 - I chat with someone, they say that it's the app.  I tried to explain things on adobe.com has not looked right and that could be the problem.  I said that there was a problem processing the order and that they need 24 hours to update.  The case, I was told, should be wound.

  12/11-after checking that I still have the same problem after 24 hours.  I discuss with someone more... they think that his app problem.  I connect several times and the problem remains.  They say they see 20 GB of space on my account but the mobile apps, nor my creative application cloud show that.  Yet once, they say they will get worse and it will take a day.  At this point, I'm worried because I have work to do and the customer wants the Web site with the police agreed.

  12/12 I'm in Office of lightroom and the software tells me that my sub has expired.  I have check the lightroom mobile and see the same thing.  Now I can't synchronize my lightroom library so that I can work.  I discuss it again.

  They thing its a problem app and I sign in several times.  Nothing.  I tell them "Please help me, I depend on this ingration and will lose my job if I can't work in all devices".  Friendly but no help.  They said that he was sent to the highest priority and that's all they could do.

  12/13 I check and of course, nothing has changed, well, I saw 20 GB of space on my mobile apps.  But the creative desktop application cloud always says 2 GB. No lightroom and not Muse type fonts kit.  I chat with someone, and they say that it is a technical problem and I have to wait until Monday to get anything resolved.

  12/14 - I spoke with someone and explained what happened.  They would transfer the chat support, but apparently at 12 am EST they would be unavailable for 2 hours.  Then he gave me a number to call.  I called the number and gave them they case # all this... He wanted problem draw apps.  I said that they all work and that there was a problem in the recognition of my membership.  I explained the screenshots and still nothing.  He wanted to deal with the issues the blow by blow.  I have a problem with Lightroom, so he wants to send me the Photo team, do not understand that this is a symptom of something of a bigger problem. I decide I'll try Photo team, at least, then I could fix it and work.  The guys on the team photo was very nice, even if he could tell that I was very frustrated.  He explained that there might be a problem with the application.  So I installed on another computer.  He made a screenshare and how I showed him the tab account and 'ready to buy' screen that I saw.  I am enrolled in my application with his account creds and understood that there is no question here.  He then said that I was right and that there was a problem of ID with my ID and he needed that escalate to this team.  That it can take 24-48 hours to fix on the back.

  How am I supposed to be creative and use these applications with all this back.  Escalations will teams do not look at the problems, agents who are really just read from a script, it feels and have no way to help with an unusual problem.  Everything is stereotyped and they want to do the same procedures, no matter how many times you already have or how from a common sense point of view really does not apply.  It made me rethink where the it products worth despite this lack of service, help and perhaps delays.  I could lose a job because of it, and I paid for the entire year already.  I paid and still cannot use my services entirely.  I apologize for the length of the present, I have not nowhere else to turn.  Everyone knows this?  Can someone on staff help?  Here, I'm desperate.

  Case #:

  0217314429

  0217297716

  0187326545

  0187327032

  0187327032

  Thank you

  Jay

  Thank you for checking on him KGLAD.

• New HPE Phoenix rig H9 - 1120-t. Very satisfied with the service the customer of HP.

  I just wanted to post an update to my recent adventure with HP.  I recently bought a truck of Phoenix from HP, with processor i7 2600.  I really loved at first, but began to have some problems and called e-way HP customer service a few times on their subject. Nothing huge, but since I'm still in a period of new of my purchase, HP has allowed me to return my rig and initiate a new order.  And there are still better here.

  Because I was also a little upset than just after buying my rig (within two weeks of my purchase in fact), they changed in the new Ivy Bridge CPU and is no longer even had my i7 2600 in option.  So finally they allowed me to Exchange my rig and re-order the same (with a recent 3770 i7).  I think it was very accommodating on their part.  I also decided to go ahead and add an SSD 160 GB current (but I had to pay for it, of course).  But otherwise I had the exact same platform, just with a diff CPU and an added ssd.

  After getting my new rig in less than a week and then installing my Radeon HD 6950 2 GB graphic card-all I can say is WOW.  This baby is fast.  Even faster!   Most of the comments list i7 3770 as only on a gain of 10% on the i7 2600, but I can tell you that it depends on what you are doing first-hand.  I know that I see some of this improvement in speed due to the SSD, but with just global tasks, the computer feels a lot more zippier than before even the programs that I have on my HARD drive are faster.  My WEI went from a 7.6 to a 7.7 on the CPU (my GPU score was already maxed out at 7.9), and better yet - there is another bonus.

  The new Phoenix Ivy Bridge boat platforms with a card mother Z75 Pegatron, which by default RAM speed is 1600 MHz.  Although it came with 10GB of RAM at 1333 MHz.  I bought two sticks of 4 GB Crucial Ballistix 1600 MHz RAM and when I plugged it in, the system immediately recognized them as 1600 MHz and I didn't have to do a thing.  They are run in XMP mode.  Another nice little bump of speed (bit, Yes, but still visible).  This introduces by score of WEI RAM of 7.6 to 7.8.

  The lowest WEI score is now my SSD with a 7.6.

  I am really satisfied with the HP at this stage, and I must say, they went out of their way to make sure that I was happy and they followed with several emails of commentary and surveys - just to make sure that I am now convinced.  I give congratulations this time HP - and their service exceptional customer.  Guys good job.  And thank you for an outstanding game platform.  It really is a great system, and you'd be hard pressed to get another anywhere for this price with these components and this level of CS.  I do the iBuypower bet would not have been so helpful with me.

  One more comment and I'll get off my soapbox.  IB heat problem.  For those of you who read these things, I'm sure you've read about the Ivy Bridge processors take a lot of bad press on not too hot, especially when to be overclocked.

  Of course, I'm not overclocking an i7 k no 3770, but I can tell you that this platform has set up my 2600 i7 rig had exact same liquid cooling, and temperatures are about, if not on the same place.  Now, CoreTemp shows 27/28-28 / 28 c at idle.  He hit the middle of the 1940s at full load.  It is on the line with what showed my Sandy Bridge CPU.  I think you have heat problems trying models OC k unlocked.  The regular processors are fine and are actaully more thrifty in energy that the SB was, since they use technology more recent 22nm and have a physically smaller.

  In any case, thanks to new HP and I am now a loyal customer.  I still have my old (I say old, its about 2 years) Dell XPS rig in my home of cousins with a Phenom II x 6 1090 t., I check everyday to keep smooth updated and running (because he is a child of college) and this new platform HP Phoenix I did look like a toy computer.  No comparison.

  

  Hapkiman, thank you very much for the great review of your new computer from HP. It is obvious that the new direction is really in tune with the client. This will ensure a phenomenal future for society.

• A6000 - anyone with a load of a6000, communication, customer service issue?

  My a6000 bought late in October 2015. There are a few bodies around and several batteries so the port micro-USB or cord used maybe 3 or 4 times. The kit was removed for the second time since my purchase when planning for a period of time. A small software update was in order. The unit would not connect to what anyone, nor make light for the load of come on.

  It was decided that I would contact the support of text that I couldn't use the phone. They were unable to process my application for a new cord of text / live chat. Am online somewhere else for telephone conversations with support to acquire a micro usb cable. My mind began to stir as if all goes well, we could imagine.

  During the convesation with telephone support I clearly state, that the question does not need to support the problem is isolated as I have several Sony products. Please, just send a micro USB cord the cord has been used only a few times and none no longer works. Then I heard, "which is not covered by the warranty." This is the case. (Laugh while wondering where a missing Sony since I bought my first Walkman) Everything in the kit is covered (the fact is in black and white) as time passes and then told me to prove when I bought the camera. My immediate exclamation has been that it has been made a month before I bought it (keep in mind this salesperson already knows my family name and that the product is registered and where it was purchased)

  Now here we have that I am connected to a database of the conversation disappointed by Sony. I am told that I will get my cord once they get a copy of the invoice. (the product is Sony - the serial number must be placed on the record of the manufacturing date) I can't wait to see how, "send me yours and I'll send you my own experience will.»

  I'll keep this simple it seems that I'm dragged in the mud to replace a defective micro USB cord? Of course, which is the backbone of the loading unit and communication (if you're a basic user)? Sony expressly warns not to implement a cord that is not come with the kit so why the first question of the customer service would be, "have you tried another cord after I carefully explained other cords are not recommended.

  Still awaiting a response to an email sent to the customer service almost 2 days ago...

  My last post was filed in a compromised box of a language that I don't speak...

  It could get better and better. Stay tuned.

  AWAKENING OF SONY

  The cable works.

• 'Blackberry Internet Browsing Service' to push the service on device with BES

  Hi, expert, from this link: http://supportforums.blackberry.com/t5/BlackBerry-Push-Development/Push-registration-returns-rc-1000..., we have the Service book called 'Blackberry Internet Browsing Service' or 'BIS-B '. In service to push page, I saw that too.

  It worried me a little. Let's support our agent for device with BES with Push using the blackberry infrastructure. "Blackberry Internet Browsing Service" will still be available for the device associated with BES? If this isn't the case, it would be great forced to use infrastructure Blackberry push service.  I tesed on my device that is associated with a BES, but I'm not sure it will work for all cases. Any confirm on that?

  Pushing to BES only devices is done via the Server BES not BIS push server. This is why companies like the solution BlackBerry because they control their own devices and have the option to only allow the 3rd third party to interact with devices. Some companies allow BIS books on device of service and others not - his company policy.

• Frustrations with Adobe Stock 'Customer Service '.

  This position was created in desperation as really seems them to be no other outlet for support when dealing with Adobe Stock. I am located in Melbourne, Australia, and the only way to contact the Helpdesk of Adobe Stock is done by the service "Instant Messaging".  However, to this day, I spent more than 6 hours repeat myself and my questions to the customer that a) don't understand not what I speak not b) only provide scripted responses to my questions and c) bounce around me, to other agents of customer service that ends up telling me that my problem was refitted There is nothing else they can help me with and I'll be in touch by email within 2-3 business days. Then, when I received an email a week later it has nothing to do with my question and the process begins again.

  Help, please. I've been a customer of Adobe software products for more than 10 years and I'm not like if it comes to the level of support that I receive from your company.

  Here is a brief history of my problem. If anyone could be of additional help for me it would be greatly appreciated.

  -J' have subscribed to the Club Photo Dollar prior to its acquisition by Adobe and really the service provided.

  -When my subscription with DPC finished I took 'your first month for free' offer with Adobe Stock because it seemed to be the next offers the best for stock photography.

  -In my first month of using this service, I used 10 images available in my subscription and was looking to buy more. Previously using the DPC service you offer you an amount of credits you must add to your subscription (once you monthly allowance was exhausted) and purchase which was fantastic. I use a lot of stock photography, so it is a common place for me. However, after using all the images that is available to me through my subscription to Adobe stock I couldn't add the extra credit in my account and buy only the images one by one. Which would be perfect, but since I am in Australia, I would be charged fees for international transaction for each image purchased on my allowance which for me is crazy and my interaction with the Adobe Stock customer service began...

  -After taking a lot of time to explain my situation to the service representative and still not get anywhere as it seemed like adding extra credit was not a feature that Adobe Stock has the offer, I learned if I had already subscribed to CPD, I was entitled to a reduced monthly subscription. As I had signed Adobe stock with another email address of my CPD membership this offer has been applied to my account.

  -J' expressly asked, if I was able to transfer my account using the same login as my former DPC subscription to take advantage of this offer and we told him 'NO,' I have to create a new account based on the same login as the old DPC members and cancel my existing subscription. I also specifically asked that I stay a client Adobe stock I undertake any kind of cancellation fees? I was told 'NO '.

  -So, I did as suggested, created a new Adobe Stock subscription based on the same as my old and weak DPC membership login and behold, I could enjoy a lower monthly subscription. fantastic news.

  - Then I cancelled the original Adobe Stock composition, I created without problem until I noticed that I had been charged of membership $180 cancellation fee!

  -I just spent an hour on the time trying to talk to someone because, they told me I should not this tax and that, due to the fact, I continue my subscription with Adobe Stock just under a different user name I should not be held responsible for the cancellation, but had absolutely no chance. No one understands what I'm trying to say, it takes up to 10 minutes in some cases has received a response through the 'cat' portal and then finally my question is 'up' and I you will receive an email within 2-3 business days. This has happened twice and after a week I received correspondence from Adobe Stock but email only said: ' Chris, we would like to inform you that you will be able to buy at THE $ 59.99 / month "has absolutely nothing to do with my question.

  First of all, I don't think I should have to pay the cancellation fee that I am in fact pursuing a membership with Adobe Stock and was informed that I woudnt be charged. If for any reason any that should be charged, I would prefer that my subscription was restored and I saw the contract of the year and have actually 2 accounts rather than having to pay $180 for nothing!

  If someone, anyone... could you please help me with this issue, it would be greatly appreciated. Being able to talk to someone who has made a greater understanding of the services associated with this feature of Adobe products would be amazing. I realize that it may not be the fault of representatives for customer service but outsourcing Adobe Stock that their call centre in India is really not useful that just does not seem to have any understanding of ther product other than scripted information they have before them. I'd be happy to wait as long as it took just to talk to someone who had a real understanding of my issue and eventually get some sort of resolution.

  Help, please. It comes from really should be a very simple thing to fix.

  Thanks in advance

  Hello

  I'm sorry to hear that you had a frustrating experience with our support team and focus on the problems you mention.

  I will also refund cancellation fees.

  Kind regards

  Bev