Office jet pro 6230: office jet pro 6230

I have a new officejet pro 6230 and the lights indicate a print head problem.  I changed the cartridges, powered it on and off and still get the flashing lights.  I looked up the authorized service centers and there is not less than 1000 miles of Cleveland OH. (go figure).  I bought the printer at Amazon and hoping not to have to return it.  Does anyone have suggestions as to where to fix as it is under warranty or how to solve the problems of flashing light?  Thank you.

I had a similar problem with a HP 8500 - and I followed the suggestion to replace the print (for a cost of US $130) TWO heads!  Unsurprisingly, after that the HP ALWAYS had the same problem.  I did some research on the problems of print head on this site and found out that in all cases (that I found) was the ONLY way that the problem has been resolved by completely replacing the printer.  Unfortunately, mine was out of warranty.

But, since yours is still under warranty, my suggestion is to contact HP customer support - they will be able to tell you what they can do for you in respect of the guarantee: Contact HP customer care. HP® customer support

If you feel that my suggestions helped you, please click on the Thumbs-Up symbol; If they helped to solve your problem, please click "accept as a Solution.

I'm a volunteer and I do not work for, or represent, HP.

Tags: Notebooks

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