Office Jet Pro 8600 Plus scanning issues

I had my Office Jet Pro 8600 more for a few months and have been scanning a pretty good volume without problems.  Now, I have what I believe to be a their material.  That's the problem.  I'm getting random LARGE band (broad sense) about 1/2 to 3/4 inch of black, gray, or white streaks down the pages.  I had the problem of cleaning so I cleaned everything, always there, but not every time.  So I raised the lid and set the paper on the glass, guess what still there.  So now I know that it is NOT a problem of cleaning.  Switch papers, always there.  Is not a problem of cleaning, not a charger problems, not paper I'm scanning.  At this point, the only thing I can think is that some of the scanning light is on the fritz.  It seems to do better after a rest and as I said it comes and goes.  Any ideas anyone?   I think that this could be a problem of default.  Please let me know.

Hey Boefixepa,

If the printer is to give you a black line when scanning/copying with the ADF and flat, then I would hazard a guess that the printer is connected to a surge protector.  If so, then try the following steps.

* Unplug the printer while on

Disconnect the other end of the power cord from the surge protector

* Wait 60 seconds

* Plug the printer back to power on a direct outlet

The 8600 does not need to have a surge between her protector and the wall unit has protection against overvoltages, built in.  Being doubled surge protection can sometimes cause this type of line to appear using the 8600.  I hope this helps.

Tags: HP Printers

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