OfficeJet 3830: Black ink does not dry printhead upward after a few days,

I had a problem where the black ink cartridge has dried to the level of the holes and would not print. I have it soaked in water / alcohol and got it to work and it printed fine, but 4 days later, it was dried again.

Soaking in water / alcohol it fixed, well, maybe the problem is where the print run the Park. Are there not a sponge, or something?

What can I do to fix?

Thank you

PS, the color ink prints fine with something of dipping or other necessary. In addition, these are HP ink cartridges. I bought the new printer around February 2016.

Thank you!

I suggest trying these steps here: the problems of print quality

If this seems not help. I recommend you to call phone support directly to see if they can replace the cartridge that is drying out. The HP cartridges should not be dry as fast.

Here is their contact information:

Contact HP:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear

Tags: HP Printers

Similar Questions

  • OfficeJet 6500: black ink does not print

    HELLO, pot black ink print. I tried replaceing the cartridge and cleaning the heads. The other colors are fine. Any suggestions will be appreciated. Thanks, RC12

    Thank you, MarcellusWallace. I appreciate your help. I cleaned manually the printhead - it was pretty gunky - and the printer works fine now.

    RC12

  • HP Officejet 6500 e709n: default alignment and black ink does not print

    Adapting the failure message.

    Black ink does not print.

    I chose clean print head - more than once.

    It took several alignings, printer status reports, wiping excess ink and so on.

    After a day or more, the HP6500 Officejet 6500 e709n printed ink black.

    Just a note:

    My color ink cartridges are very low.

    I just use black ink.

    Thank you for your response.

  • "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

    "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

    Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

    Try this first and post back to tell how you got.

  • Photosmart D110a: installed the new HP black ink cartridge and now the black ink does not print

    Just installed a new print 60xl cartridge to replace the one that was being ink. Now the black ink basically does not print. I cleaned the cartridges 4 times and run all Diagnostics pages. The black prints just a small piece of the upper part of the letters on the pages of diagnostics and in grayscale on the test pages.

    Hello!
    Welcome to the HP Forums, I hope that you are @janmacwill,

    I saw your post on the black ink does not print your Photosmart D110a and I wanted to stop making you share my suggestions. See the link below to solve the problem and if the black still does not print, contact HP (below) to see about a replacement unit.

    Printer prints a blank Page or doesn't print black or color ink for the printer series HP Photosmart e-All-in-One (D110a and D110b)

    If you have trouble, let me know and I'll do my best to help.

    Hit the "accept as Solution" if we reached a solution and the "thumbs up".

    to say thank you for my help.

    Have a wonderful day

    HP technical support are available by clicking on the following link:

    http://h22207.www2.HP.com/us-en/?openCLC=true

    (1) once will open the support page please select the country in which you are

    located. Then enter your model of HP on the right number.

    (2) then choose the 'Contact Support' tab at the top and scroll down to the

    bottom of the page "HP Support - Contact" to fill in the form provided

    your contact information.

    (3) Once finished, click the "Show Options" at the bottom right.

    (4) Finally, scroll to the bottom of the page and select ' Get phone

    number. "A file number and telephone number will now fill for you.

  • black ink does not

    I have a HP C309G printer and the black ink does not work. The cartridge is new. and again, I replaced a new one with a second brand new and it isn't always black printing. I tried all the diagnostics tools and cleaned terminals. Help, please

    If you are still in warranty, I'd contact HP to help you replace heads printing or printer service.
  • black ink does not work

    black ink does not work although the level shows that it is almost full

    Your print head is probably clogged.

    See the first two FAQ here--> http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?infoType=FAQs&oid=58602

    Read this before you do anything: http://www.inkmagic.com/shopcontent.asp?type=Unclog_Epson_Printhead_Nozzles

    If you are adventurous and really mechanically skillful, see http://www.hardwaresecrets.com/how-to-unclog-epson-print-heads/

  • Printers HP 309 g - m: black ink does not print not and feel vaguely colors.

    HP 309 g - m question all-in-one printer: I replaced two of my color ink cartridges in my printer and now black ink does not print and vaguely printing colors. My ink level is all good (not even close to being out). HP printer cartridges. was working fine before. Help, please. Thank you.

    The here document has troubleshooting which can help solve the black does not print on your Photosmart c309.  Be sure to check the vents.  If the above does not resolve the problem, the message here can help.

  • black ink does not print from new cartridges

    black ink does not print on photosmart 5514 running Windows XP. has crossed all suggestions online, changed twice same cartridge. What should do?

    Thanks for the reply.  I tried everything you suggested and it still does not work. Stayed for more than an hour on the phone with tech support and they also determined that it is a hardware problem.

  • HP Officejet 6500 ink cartridge 920, Vista - alignment failed, black ink does not print

    I went through the diagnostic process because my printer gives me a view of alignment failed and my black ink will not print.   It is established that I need to replace the print head.  Is it complicated?  What should I do when I need the printer/fax every day?  I have no time for that computer to be down for a day, and even less for as long as it takes to get the part here and replace it myself.  Or worse, if I send to HP to have the work done.

    Replacement of the print head is not complicated, it can be done in 5 minutes.  Before doing this, you could be sure that the ventilation openings are not connected and you might try to soak the printhead as shown here.

  • HP Photosmart Premium Fax e-Al: black ink does not print

    Black ink will not print. The cartridges has changed three times. No luck. All other colors work very well.

    All you can do now is to search on Youtube.

    https://www.YouTube.com/results?search_query=HP++C410a+PRINTHEAD

    Try here for answers.  Otherwise, the printer is history.

  • 7520 e-all-in-one black ink does not print

    Black ink will not print.  Tried to clean it. Replaced by the new cartridge. Other colors are fine.  Picture is fine.

    The here document has troubleshooting which can help solve the black does not print on your Photosmart 7520e.  Don't forget to check the vents, as shown in the third stage of six, solution.  If the above does not resolve the problem, the message here can help.

  • Photosmart HP 6520 - printing black ink does not after having been replaced

    I replaced all 4 cartridges in my printer and tried to print a form, but the black ink is not printing. Thinking perhaps that I bought a defective cartridge, I bought another but I'll always have the same problem. It's the first time that I had to replace my cartridges (remained originals in French - printer was purchased in December). I've never had problems before printing. Please help... desperately need my printer to work!

    Hi barbil,.

    This printer print head is not removable.

  • black ink does not not on HP6510

    I just changed the four ink cartridges on my HP 6510.  Black does not work despite the ink is full.  I ran the printhead cleaner twice but it still fails to respond.  All ideas, the printer to date has served me very well and was without problem.

    Hi Ciara,

    Thanks for your reply.  The printer is not under warranty, but the problem is solved. I took a piece of kitchen roll, it soaked in warm water and squeezed out. The fabric is hot and humid, now, I have this dabbed with care on the print head, it has removed the dry on the ink that was on the print head. I then gave the printer another clean and the problem was solved.

    Thank you, Alan

  • DeskJet 3522: Black ink does not print

    My HP Deskjet 3522 ceased to print anything in black.  Color printing very well.

    I cleaned the printhead for 5 times, run printer many pages, test and have downloaded and run the utility HP print and scan doctor.  There are some impressions of text improved, now black in a very pale blue gray, which I think is better than nothing at all.

    I read on the forum that it is a fairly frequent problem and am surprised that there is no solution provided by HP.  I understand that if you do not often print it can be some dried up ink cluttering up the printhead.  I print on a regular basis and replace my cartridges regularly.

    About 2 years ago, this happened with my previous HP printer.  I replaced it with this one.  I arrived at the end of the life cycle of the printer a HP?  If so, I'm probably not inclined to get another HP, although I have always appreciated the help of HP printers.

    Does anyone know a solution to this problem?

    Hi again,

    It's good to hear that you use genuine HP cartridges. HP does not guarantee the reloaded cartridges or HP. And that brings me to this:

    If a black cartridge ran last night, and you replace it. Do you have any questions before or after you have replaced the cartridge (or both)?

    From the sounds of it, you are having problems with a new cartridge. If this is the case, you should check the warranty status. If it's a cartridge defective out of the box, it should be under warranty. To check the warranty on your ink supplies, go to hp.com/go/learnaboutsupplies , select your country/region, and then review the information of limited warranty for your supplies.

    I hope that helps!

Maybe you are looking for