OfficeJet 4500 wireless: Scanner Errror

I get an erroe as below when I try to scan. No problem with printing.

"The program didn't find any available destinations to which the scans can be sent. Reinstall the Hp photosmart software supplied with the unit.

I had updated my windows 7 to 10 windows and the CD supplied with the printer no longer works. I used the online installation program. Software Hp photosmart is different from the full feature software and driver?

1. I uninstalled and reinstalled the software full version several times.

2. have restarted my computer several times.

3. I used print and scan doctor

Nothing works. I have a folder called my scans.

I have a computer problem or problems of printersoftware?

Hi @Sidika,

Thank you for reaching out to the forums! I understand that you are having problems of analysis on the operating system Windows 10. I'd love to help you.

If you use McAfee, disable real-time analysis and uninstall and reinstall the software of the printer again. Then you can turn it back on it.

Windows 10 has a sweep feature built into the operating system.  In the section "ask me anything", type Scan and select Windows Fax and Scan. Try and scan from there. Let me know the results.

If you still have problems to download the application Capture and scanning HP and try to scan with it.

If you need the software of HP Solution to work, try the following:

  • Adobe. Uninstall and reinstall the software.

If the problem is resolved and that you appreciate my help, please click on the button "Accept as Solution" and the "Thumbs Up". Let me know how make you out. See you soon!

Tags: HP Printers

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