OfficeJet 4500 wireless: Scanner Errror
I get an erroe as below when I try to scan. No problem with printing.
"The program didn't find any available destinations to which the scans can be sent. Reinstall the Hp photosmart software supplied with the unit.
I had updated my windows 7 to 10 windows and the CD supplied with the printer no longer works. I used the online installation program. Software Hp photosmart is different from the full feature software and driver?
1. I uninstalled and reinstalled the software full version several times.
2. have restarted my computer several times.
3. I used print and scan doctor
Nothing works. I have a folder called my scans.
I have a computer problem or problems of printersoftware?
Hi @Sidika,
Thank you for reaching out to the forums! I understand that you are having problems of analysis on the operating system Windows 10. I'd love to help you.
If you use McAfee, disable real-time analysis and uninstall and reinstall the software of the printer again. Then you can turn it back on it.
Windows 10 has a sweep feature built into the operating system. In the section "ask me anything", type Scan and select Windows Fax and Scan. Try and scan from there. Let me know the results.
If you still have problems to download the application Capture and scanning HP and try to scan with it.
If you need the software of HP Solution to work, try the following:
- Adobe. Uninstall and reinstall the software.
If the problem is resolved and that you appreciate my help, please click on the button "Accept as Solution" and the "Thumbs Up". Let me know how make you out. See you soon!
Tags: HP Printers
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Hey @Hermitaño
Welcome to the Forums of HP Support!
I understand that you have some problems with the software for your Officejet 4500 Wireless all-in-One Printer. I can help you with that.
To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:
- Click Start and in the bar look in %Temp%, and then press ENTER.
- In this folder, find the folder whose name starts with 7Z.
- Open the folder util/ccc.
- Run L3_uninstall.bat.
- Restart your PC.
- Download and install the latest drivers for your printer by clicking on this link.
Please let me know the results after following the above. If you can print, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.
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I read your post about how you had your computer restored and now install your Officejet 4500 Wireless turn it on for your system!
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Click on this link to get the drivers and download the software you need to run your printer to install again through having: software HP Officejet full feature and driver
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Welcome to the @Xuxa forums
I understand that you are unable to print on your Officejet 4500 Wireless since installing it on your new Mac running the Mavericks. I have some suggestions for you to try.
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As OEM HP is responsible for the good operation of the printer and their
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HP - OfficeJet 4500 Wireless - drivers<- set="" to="" your="" version="" of="">->
http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=3986399&LC=en&cc=us&DLC=en&lang=en&cc=usHP - OfficeJet 4500 Wireless - support and troubleshooting
http://h10025.www1.HP.com/ewfrf/wc/product?product=3986399&LC=en&cc=us&DLC=en&lang=en&cc=usHP support/troubleshooting & drivers
http://welcome.HP.com/country/us/en/support.htmlContact HP
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http://h30434.www3.HP.com/PSG/=============================================
The main issue is probably the drivers, but these can help:
Add or remove a printer
http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printerSolve printer problems
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problemsOpen the printer Troubleshooter
http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-TroubleshooterFind the manufacturer's Web site
http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-websiteFind and install printer drivers in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-driversI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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HelloWhat is the version of Windows installed on the computer? For example, Windows 7, Vista, XPPlease answer the question above so that we can better guide you.
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Cannot print from broadcast with driver Hp Officejet 4500 wireless
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1. what operating system is installed on the computer?
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Try to run the doctor printing & scanning HP to see if it is able to solve your problem. If it does not solve the problem, post back with new details and will continue from there.
Thank you!
Sean
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