OfficeJet 5615 black stripes during the scan

My Officejet 5615 works perfectly, but in recent months, it shows black scratches on document scanned on the glass. Bands go for the length of the scanned page, and the glass is clean. I guess there is something wrong with the 'pixels/conduit' scanners. You are looking at him directly when it works I do not see the strange light differences between all the lights/pixels. Would it be the internal scanning module simply dirty on some lights? How can I disassemble the glass and have access to a scanner directly so I could clean it up? Thank you

Hi eferrari,

I see you have found black bands when scanning.
I'll be happy to help you.

I checked the manual and it does not provide how to remove the glass from the printer, unfortunately.

Series of all-in-one HP Officejet 5600 User Guide.

Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector)

Problem number one causing lines in the analyses.

I have provided a document through the steps to see if it will solve this problem.

Vertical stripes, lines or streaks on Copies, faxes or scans.

Do you get the lines when you perform a copy?

Try the ADF and glass to see the results.

I met this document for How to clean the Scanner glass. The document is good for different models.

Since there is no documentation for your printer probably, it is not recommended.

Use your own descreation. It might help you understand how to remove the glass to clean it.

If it has not the tab then it is probably sealed in it.

Personally, if it were me I wouldn't remove my printer.

You might want to consider appeal to HP, they may be able to offer you a discount on a newer model. Contact HP worldwide.

Thanks for posting on the HP Forums.
Have a great day.

Tags: HP Printers

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