OfficeJet 6500 new black cartridge installed, but print Brown (all colors) instead

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• "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

  "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

  Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

  Try this first and post back to tell how you got.

• new black cartridge will not print

  OfficeJet 6500 AIO e709a

  Windows Vista

  I installed new black ink cartridge. I made a few photocopies and had no problem. Today I can't print black at all. It prints color only. I did all the troubleshooting - cleaning the print head, align, print the test page, etc. - still no black. I went to Office Depot and got the black cartridge. Still can not print in black. I used the 'clean' tools of the printer itself print head and still no black. The replacement plan, I bought at Office Depot is a joke! They give me only purchase price. New printer like min (one year old, but was a fence) will cost me double, they will return! I would rather 'fix' it. Any ideas?

  Thank you!

  WELL, I'm RELIEVED! The reset worked very well and I am now printing in black! I agree with the person who said that this process certainly has HP - I used a lot of ink! (you know, this liquid GOLD!)

  In any case, I'm happy and enjoy all that have posted helpful advice/comments.

  Now, how can I mark this "resolved?"

• new black cartridge does not print

  I just installed a new black cartrdige of ink in my printer HP 6520.  It will not be printed.  I tried soaking of the thought of the cartridge it may be clogged.  That did not help

  This printer has been replaced once already because it has not previously.  Is there something else to try?

  The message here is a troubleshooting document links for the Photosmart 6520.  If steps it do not solve the problem, Please contact the HP Support, even if the printer is no longer under warranty.   If the foregoing is not satisfactory results so thanks for posting here.

• New black cartridge does not print - Photosmart 5510 all-in-One

  I replaced all my ink cartridges when they ran.  The black cartridge is printing not and cannot even print alignment test page to align my new cartridges.  They are HP cartridges I bought and now after all cleaning procedures, I have now exhausted all new cartridges.  My warranty is exceeded, even if I have not received the new printer last Christmas, but my family he registered in August when they bought it for me.  I'm going to buy new cartridges, but I fear that I will lose more money that this problem will not be solved.  Someone help.  I have uninstalled, reinstalled, cleaned print heads, tried to align the cartridges but error message appears then all new Board would be good.  Thank you

  Hello Cath,

  I'm really sorry to hear about your Photosmart 5510 aligning properly and not printing in black ink. I understand that you have tried to align the printer and it has not solved the problem. I want to help you and make you my best to do it!

  At this point, I do not pretend to try new cartridges (especially black) and trying to do the alignment again. I found a useful troubleshooting guide following which solves the problem, I hope.

  Here's the guide I recommend following step by step:

  A "alignment failed" Error Message appears on the printer

  * Tip - make sure that the printer is connected directly to the wall outlet.

  Please do not hesitate to post your results here and I will help you further if necessary.

  Take care

• installed a new black cartridge, colors are there, but should not the printer print again

  Photosmart e 5510 all-in-one

  Was completely out of ink installed new black cartridge, do not have color cartridges. Went to copy I get a blank page. The printer sounds like its printing. Purchased with HP printer cartridge

  I'm sorry that you're having this problem, but the printer will NOT work without the color cartridges.

  Even if you chose to print in B & W, the printer still need to use each cartridge colors to mix with black to make a true black color.

  If you put in the color cartridges before printing.

• HP Deskjet D2460: Printer SOMETIMES prints wrong colors. New black cartridge prints SOMETIMES?

  The transition to Windows 10, I had problems with the printed colors.  Recently, I installed 2 new black cartridges and with each had the problem that it does not correctly print black.

  I did a test clean cartridge HP page and it was perfect. Next an Excel sheet printing showed only a few black and the other showed no black at all. (Note that the blue parts are out more purple than blue).

  Any help gratefully received.

  The test is probably print a black event, mixing colors to print a black like appearance. I left I have the link below for more in-depth information.

  Using ink in inkjet printers.

  I always suggest dialing the telephone support to see what can be offered in your case.

  Best wishes

• HP Envy 5540: Unwanted "new HP cartridges installed" Message after each print

  At this printer for a few days and work all right, except that every time I print something I get a screen showing installed a green check mark and the words "new HP cartridges' which is a great nuisance.

  I think this is the file 'Insertion.html cartridge.

  How can I disable the stop/stop it please.

  Thank you

  Hi @Peterworks,

  Welcome to the HP Forums!

  I understand that you receive a message that says: "new HP cartridges installed. After printing with your printer HP Envy 5540. I am pleased to see that for you!

  Please see this post, Re: how to disable ink level notifications, of @wade1027and let me know what happens!

  Don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I hope that solves your problem!

• with a single black cartridge installed using deskjet f4480 printer

  How to use printer with only one cartridge installed?

  Printing with only a black cartridge installed is called ink-backup mode.  I'll give you the information below to find out how run ink-backup.

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• Black cartridge does not print.

  Model HP6510.  Black cartridge will not print computer or copy.    A new cartridge has been installed, but it prints just blank or a very light blue.  Yes, it is installed correctly.  The other three colors work very well.  Any help?

  Hello westielover,

  Welcome to the Forums of HP Support! I see that you recently replaced the black cartridge and you get blank pages or a very pale blue text. To better help you can you please let me know the Exact modelof HP printer that you are using?

  Please start here: printer does not print black ink or color of ink or prints blank Pages

  Let me know the results if you always work in printing questions reply back.

  Thank you

• New black cartridge do not align

  I have a HP laptop and my printer is a HP EnVY 4500 e-all-in-one-series.

  I installed a new black cartridge Ref. HP61. The printer will scan, but the alignment fails. This is a new printer. I had an old HP printer that does the same thing. That's why I bought thinking it was the HP ENVY printer.

  Thus, the new cartridge, new printer, same problem, will not align the scanned map.

  All answers >

  Hi @671,

  Welcome to the Forums of HP Support!

  I see that your new HP Envy 4500 printer is stuck on the alignment process. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I understand how frustrated you must try to get the printer working, I will help the best I can.

  What looks like the alignment sheet?

  Missing colors?

  I would like to do a hard reset to see if that will solve the problem.

  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.
  • Remove and reinsert the ink cartridges.
  • Load white letters unused, plain or paper of A4 format with a brightness level of at least 85 on the set.

  If the problem persists, I would try the steps in this guide, an "alignment failed" Error Message is displayed on the control panel.

• HP4620 black cartridge does not print

  My HP4620 all in one - the black cartridge will not print.  I encountered this problem in the past, but it has been resolved with an ink cartridge.  However, this time I replaced the new cartridge and still the black will not print.  I did all the diagnostic tests, use the PIN to clear the vent cleaned as advised printer heads.  This printer is only 16 months old and is not heavy use.  Solution, please?

  Thanks for the number to call. New printer is on its way! This is clearly a systemic problem with this unit.

• In our officejet 7000 E809 black ink is not printing. We are not alone.

  In our officejet 7000 E809 black ink is not printing. You are looking for here we are not alone: http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead/Black-Won-t-Print-HP-OfficeJet-7000-E809a... We have replaced the cartridge. How can this be repaired?

  In fact, don't you worry. I figured out how to clean the print head. And fixed it. Thank you.

• C310 HP All in One: black cartridge won't print; Alignment failed

  Printer works perfectly, as usual.  Rec'd notice to update the drivers of HP software; has done, and suddenly black ink does not print at all.  Done all the troubleshooting steps: test page printed. print the Diagnostics page.  Align the print cartridges.  Cleaned print heads.  Although the cartridge has shown the more partial estimated ink level, replaced by the new HP black ink cartridge.  Still not printing black ink.

  Print uninstalled and reinstalled the software.  Tried everything above.  Has released a new cartridge and replaced with previous.  Also been clarified vents on both cartridges.  It is not that black ink is smudged on striated, it's as if there is no cartridge at all.  I also checked to make sure that the printer is not set to print grayscale.  It is located in the color and Normal.  Changed for the better, still nothing.

  HP Print and Scan Doctor initially show all correct.  The device status is now red X: Make sure cartridges and printheads are correct or your printer.  All are genuine HP cartridges.  Now I get a message on the printer alignment failed.  Is it possible that this is related to the update printer drivers?  I have never had a printer HP fail before.  Have at least six of them.  I do not use the printer a lot it should be worn.  In addition, it printed fine until what I've updated the drivers.

  Advice on what to try next? Thank you.

  Hello

  The only troubleshooting steps to run is clean print head.

  Make sure that you perform print head cleaning for at least 3 times.

  If the problem persists, then the print head must be replaced.

  You need to call HP Technical Support to get help to get the printhead replaced.

  If you are in the United States, the toll free # is 1-800-474-6836.

  If you're not in the United States, and then connect to www.hp.com , bottom left it is an icon of the world map, click it and then select the region that you belong to, which would then provide the support options for you for this region.

• 5510 black cartridge does not print

  I have a printer 5510 I just changed the black cartridge in, but it will not print black. All the other colors, but not black. Have tried all the usual remedies (head, cleaning etc.) and the utility tools, but nothing seems to work. It is a genuine HP replacement. I got no error message - is black!

  OS is Windows 7 64 bit. Any help would be welcome.

  Thanks for your help Gordon. Followed all the advice; even to the extent of buying an additional cartridge but it stillwould does not work. I have same re-load the printer software.

  As the printer was barely six months old and still under warranty, I returned it there where I bought and bought a Photosmart 6510 instead. Beautiful machine.

  Thanks for your help. I am well impressed by the HP customer service.