OfficeJet HP 5740: HP Officejet 5740 TWAIN problem for scanning

Similar Questions

• HP Officejet 4500 desktop: problem of scan for hardware

  Hello.

  I'm having a problem with the Scanner on my device. It worked fine for years until recently. When I run a scan, the scan bar sounds like it is moved to about, as if she was facing too much friction on his way. The resulting quality of the scan is too rough. Here is an example:

  I tried to reset and even reinstalling the driver, but it seems to be a hardware problem. My device is already passed it is guaranteed and I am entirely willing to open if necessary, because I have knowledge in electronics. What can we do?

  Hi @XtheHunter,

  Welcome to the HP forums! Is a great way to engage, ask questions and find resolutions by working with specialists from the community of HP. I saw the post and understand that there are problems of scanning with the printer. I'll be more than happy to help you here.

  First of all, you have diagnosed the problem perfectly that the scan feature does not work. Great job on this point. Kudos to you. It is always a privilege to work with customers technically very. I take it as a privilege to share this platform with you. We value your relationship with HP and want to better serve you.

  First of all, it looks like a hardware problem with the printer. We will isolate the problem correctly.

  Please make some copies directly from the printer without any communication to the computer.

  Place the copy face down on the flat and press the copy button. If the copy is fine, then the question might be software related.

  If there are problems with copy, then try to copy again with a set of different cartridges to further isolate the issue. They copy very well if we could solve the problems for software related issues.

  I'll send you the steps to perform a semi full reset as a private message. Please look for the messages also. Sometimes it is useful to correct the situation.

  If it does not correctly copy, then the printer must be repaired by contacting the HP support by phone. Link: http://hp.com/contacthp

  Please try to copy from the charger bed and document scanner to further isolate the issue.

  If the problem is with the document feeder, then you can still use the scanner flat and vice versa to work around the problem.

  I will send you the links of service manuals for the printer that could be useful.

  Link 1: http://support.hp.com/us-en/product/hp-officejet-4500-all-in-one-printer-series-g510/3919445/manuals

  I hope this helps. I would like to know how this happens. I really hope that the problem is solved without hassle and the unit works very well. Please reach out for questions and I'll be there for you help.

  Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

• HP Officejet Pro 8610: Problems for install HP Officejet Pro 8610 e-all-in-one printer on Windows 10

  We have a HP Officejet Pro 8610 e-all-in-one printer that is connected to the network.

  The printer is installed and can print successfully from 3 desktop with Windows OS 10.

  4 desktop pc with Windows 10 is not able to install the printer drivers.

  When addind printer with device to add the printer is recognized and installed, but only the driver scanner.

  We have tried to remove the printer some time but without success.

  Also, we tried using various HP and Assistant tools, but these tools can not install the printer driver.

  Adding the printer manual, also don't do not install us the printer driver.

  The only driver installed is the scanner.

  We are out of ideas, you can help us with all the great ideas.

  Sincerely,.

  Gilbert

  Hello

  I'm glad to hear that your problem is solved and everything works fine now.

  Good day!

• Officejet Pro 8500 problem has scan (new)

  Mac 10.5.8 (Leopard, Snow Leopard no)

  I can't find any interface or driver for scanning, except the screen on the printer.

  Use of the screen, I have the choice of jpg and pdf (also by e-mail, but who do not need).

  Jpg: Gives Me a 200 dpi file that is only a part of 6 "x 4" of the page.

  PDF: Give me the whole page and I can "save under" a tiff file or anything else since Acrobat up to 1200 dpi, but the resolution is certainly not the 4800dpi promised in the specification of this machine. And there is no mention of the color depth.

  Where is the driver!

  I have never had a scanner that didn't come with a driver that could be imported into PhotoShop, offering an interface for different resolutions and cropping.

  Should I remove this printer?

  If so, is there an all-in-one that will scan photos properly?

  By the way, I was on the chat for a long time yesterday, because the yellow cartridge sunk and emptied at the time the implementation has been full. Cat person told me to call phone support today, but one of the service centres is down and the tree of phone hangs up on me.

  This is a very disappointing experience!

  Hello!

  Is that what you have already installed the printer software in your computer?

  If this isn't the case, run the disc that came with the printer and you will see the user interface for scanning.

  For more information, click on the link below.  It is precisely for your printer and the issue.  Good luck!

  http://support.HP.com/us-en/document/c02456650

  -claire

• HP officejet 5740: HP officejet 5740 printer problem

  HP officejet 5740 - having problems printing.  Output is white pages with light smear.  However, when I run the diagnostic tests (step 3/level), information will print correctly.  Now, just keep using more and more ink on the different levels of test diagnoses but still cannot print or copy simple documents.  Suggestions?

  Hi Photoray002,

  Thanks for your reply.

  In fact, I found a video online that solved the problem for me.  Faulty ink!  Cartridges showed they were half full, but once I replaced the ink, the problem has been resolved.

  Never had this before so was quite a revelation.  Keep your answer on the record in case something pops up!

• HP Officejet 5740: Problem with scan after passage of a wireless network to a USB between PC / printer

  Hello

  I would like your advice about my inability to scan from my printer control panel after establishing a connection USB with my PC. Previously, it was established as a wireless printer.

  I get messages like "Scan of the computer is not activated", "connecting to the computer has been lost' & ' The HP scanning Application has encountered an internal error. Pls restart app & try again. "

  There is no problem to use the HP scanning software in my PC for scanning or printing of my mobile device functions.

  I tried different ways to solve problems for example to turn off my printer & restarted, print HP & Scan Doc, restart my PC but nothing is.

  Your advice would be much appreciated.

  Thank you.

  Hi @Chrissy_61

  Thanks for your comments.

  If it is connected via the USB port the computer Scan is on the front of your printer default.

  Go to your control panel and select "Scan to.."  your computer should be listed.

  Hope that helps!

• OfficeJet Pro 6830: Problem with multiple Pages into one file

  I just bought an OfficeJet Pro 6830 problem and have the scanning of several pages in a PDF document.

  I checked and the box advanced settings/file/create a separate file for each page is disabled, but it will not always combine pages.  Registration prompt window upward after finishing first scan.

  Previously I use Desktop 4580 without any problems and the file to automatically create the folder of the current month in Myscan and analysis enable the scan file be save.  It seems that this function was also missing.

  Please advise.  Thank you.

  Hello

  Scan you from the glass flat or the top of the charger page?

  If you use the charger to top of the page, the pages must be taken and analyzed before the scan to finish.

  If you use glass, ensure that the box show the display after scanning is enabled and press scan, click on the button "+" under the preview of scanning to scan the next prior pages by clicking Save.

• HP OfficeJet Pro 8600 Plus - ADF scanning problem

  Hello

  I recently bought this printer and used without problem for almost 2 months. However, right now I am struggling with the ADF.

  When I put a document to scan by ADF, I have a thin, black line on re-impressions. It is on the right side of the page, starts from everything at the top and goes down all the way.

  I have even if it is a kind of alignment line (you know when we write try, or its composition, leave us space on both sides)

  This problem does not exist when I scan and print documents of old school way, aka analysis usual. Only the ADF documents'ed have this problem a little. (The thin black line on things reprinted)

  Any recommendations?

  Best regards

  Update: I did what jason_h suggested in step 1 and it worked, this can be closed:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-OfficeJet-Pro-8600-plus-ADF-copy-scan-line-down-length-of/m-p/2942099/highlight/false#M69757

• Officeject 6830 Pro: Color Officejet Pro 6830 problems

  I have problems with the Officejet Pro 6830, I can't get the color red and purple to print on all my documents, instead of Red that I get pink and violet, I get blue.

  Hi @Chantilly005.

  Welcome to the Forums of HP's Support. I understand that you have a problem with print quality. I would like to help.

  Try to go through the following troubleshooting document. HP Officejet Printers - the problems of poor print quality

  I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• HP Officejet Pro 8625: Problem with printer

  I was connected to my printer wireless no problem for more than a month. Last week, we had an outtage of power for about 3 seconds, causing everything in the building to stop, except for my laptop of course. After the printer is back to the top, I tried to print something and it would not let me even if it was connected to the internet and so is my laptop. I restarded just to see if I can plug it back, but nothing won't work so far. When I go in my devices and printers, it says the network is connected, but the status says "Driver is not available." I don't know if it matters, but since then I have used my printer with a usb port. and also, I can print to another printer wireless in the office, but not mine.

  Well, this should solve your problem:

  1. In your search type in printers bar and open devices and printers.
  2. Right click on all the icons in your printer listed.
  3. Click on remove the instrument.
  4. Repeat for all other icons of your printer listed.
  5. Click Add printer, and follow the prompts to add a new queue for your printer.

  Please let me know if this allows you to print. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8620: One side scanning instead of both sides

  Whenever we scan with the printer using ADF, ALWAYS scan both sides of the document. We want to scan only ONE side, but we cannot find any setting switching on both sides for only one party to scan. It's very frustrating because whenever we scan, we have the right page and one white. We use Adobe Acrobat and driver scan TWAIN of the model.

  Is it possible to set up the printer we want?

  Best,

  JM

  Hi @keyser2015,

  Welcome to the HP Forums!

  I see you try to do a side scan instead of the two sides, with your HP Officejet Pro 8620 on Windows 10. And I'm happy to help you!

  Each scanning program, has their own features. I'm not familiar with the use of Adobe Acrobat, so it is possible the functionality are not available in this particular scanning program. If you need help on the use of Adobe Acrobat, I would say to contact our Support from Adobe, for assistance.

  In the meantime, I suggest try using HP Scan instead and see if the option is available on the main screen to choose scan front side. If you have trouble with the HP scanning program, please try our HP print and Scan Doctor, to see if it can automatically solve the problem for you!

  Hope this information is useful and thanks for posting!

  "Please click the Thumbs up icon below to thank me for having responded."

• HP Officejet Pro 8500 Premium a scanned PDF files in legal format, but I want letter format

  Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500 a Premium makes the computer scans that are of legal size, when well even the original is letter size. I don't see how to change this in the HP utility. I don't have a scanner software, because I was able to install HP. My doc driver does not work either. Any ideas? Thank you.

  Hey @JosieB,

  Welcome to the Forums of HP Support!

  I understand that you encounter, software, scanning and ADF questions on your HP Officejet Pro 8500 a Premium e-all-in-one printer. I would like to work with you today with the resolution of these problems. To make the resolution of the problems I will divide this post into three sections. Each section represents one of your problems. I know that in your message you can set your analysis of the rather than a legal letter and that you use the HP utility by scanning because your drivers and software HP does not able to install correctly on your Mac. I'll also provide you with steps to solve this issue.

  Question 1: The software installs:

  Please perform the steps below to properly install your HP software and drivers for your printer on your Mac OS X 10.7.5 Officejet operating system.

  Step 1: Uninstall the drivers and software:

  Uninstalling the printer software
  
  Step 2: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 4: Reinstall your software and drivers:

  Please click the following link to download and install the appropriate drivers for your HP Officejet:

  HP full feature software and drivers - OS X Lion v10.7

  If you need installation assistance once the drivers are downloaded, please visit the 2 documents below.

  USB: Install Help for Mac OS X 10.7

  Wireless: install Help for Mac OS X 10.7

  Question 2: Could not parse the format letter:

  Once your software is installed properly your HP or HP Scan utility software parameters must be set correctly once more. Here is the HP document on how to Scan with the HP scanning and software without scanning your Mac computer HP software. The support document also explains how to change the settings for scanning.

  Scan from OS X Lion v10.7 with full software functionality HP for HP Multifunction printers

  Failure help, you can also try:

  1 open The HP utility and select your device.
  2. based on Scan Settings open the "Scan to computer".
  3. click on the tab "scan tasks.
  4. Select the shortcut Scan allows to analyze, and then click modify.
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down list next to Cultures to and set as letter
  7. click OK and try to scan the image.

  Question No. 3: Automatic Document does not work:

  Finally, in order to get your ADF, work again on your product, that I will give you some detailed troubleshooting steps. Because you have not noticed if you having paper jam errors or that the product just will not pick up paper at all in the charger, I'll give you the steps of troubleshooting for both scenarios.

  One "original jam: clear jam and press OK"Message appears.

  More than one Page at a time is nourished by the all-in-one -please only through 'three Solution: clean the automatic document feeder' of this document.

  Please let me know if the steps I have provided to resolve your problems. Good luck!

• HP Officejet Pro 8500 has Plus: HP Officejet Pro 8500 a cannot scan more on the purchase of Mac

  I have not had any problems using the printer or scanner on the HP Officejet Pro 8500 has more when I had my old laptop to Windows 7. There was some HP software installed from a CD that allowed me to open the HP application and adjust the settings for scans, save multiple scans in a single PDF etc...

  Since switching to a new Mac OSX desktop computer, I can't install it whatever that either the old CD from my Mac has no CD/DVD drive. The only application of HP on my Mac is now HP ePrint, and which does not seem to offer something to scan with.

  The other option that have left me is to connect the Mac to the printer by USB, then choose:

  Scan > computer > iMac > save in Jpeg.

  But I get the following error message:

  "Connection error".

  The connection to the computer is down or HP scanning application cannot detect the OCR software. Check the computer for more details".

  What do I need to install, or the difficulty to get the scanner to work on my Mac please?

  Hi Karlos444,

  Unplug the printer and reset the printing system:

• OfficeJet pro 8600: Wireless officejet pro 8600 macbook air scanning

  Hello

  I have a macbook air running on Yosemite that I try to get my Officejet pro 8600 scanner to the computer.

  Despite installation, uninstall, reinstall and it several times, I can't make it work.

  Can very frstrated, anyone help?

  Hi @Benking116 and welcome to the Forums of HP

  I'm sorry to hear you had problems of scanning your Officejet 8600 to your Mac in OS X 10.10, but I'm absolutely going to do my best to help!

  If you open HP Scan on the computer, you are able to scan from there without problem (please refer to this document scan from OS X with HP full software functionality to see how to open the HP scanning software)? If so, I think you just have to activate the scanning to computer in the HP software. Please take a look at this Re: definition of Scan post and he will inform where to go in the HP utility choose Activate Scan to computer. After that is done, are you able to the printer to the computer?

  If you are UNABLE to analyze through the HP scanning software, the issue could be just communication itself. In this case, try the steps in this document to the printer is not maintaining the wireless connection .

  Let me know how things are going for you

• OfficeJet Pro 8610: OfficeJet Pro x 64 and scan using Windows 10

  I have an OfficeJet Pro 8610 and it prints and copies fine.  I use a USB Port and the only choice I have for scanning are wireless and Ethernet.  How to solve this problem?

  I will try your suggestions and see if I can find a solution.   Never dreamed I had a problem because it prints and copies fine.  Just didn't need to scan until the other day.