OfficeJet J4680: Officejet J4680 offline in the middle of Windows 10 nightmare &; does not print
I am running Windows 7 Home Premium 64-bit, and I am logged on as administrator. I am still immersed in an effort to remove Windows 7 after only 10 Windows, but not download or install a week ago. Apparently you updates of Windows is the culprit, and I restored it to what I hoped, was that before this poison pill, but I'm still real messed up. I'm still trying to determine what update caused the damage and uninstall.
My Officejet J4680 printer hooked up on a print job and would not remove the work hung, so I unplugged and restarted the printer and restarted the computer. This printer has been disconnected, and I couldn't get it online.
Softwear by printing HP and Dr. 4.7 update installed HP Officejet full feature software scan and driver 14.0.301.0 Got message "HP Support Solutions framework installed successfully. However, there was a problem to download/install HP Support Assistant. He will be tried again later. "Try later on its own or do I have to re - run?
The network connection seems OK, (active port and driver, both seemed to be correct) and I tried to reinstall printer with "wired (Ethernet) or wireless network. Reinstalled successfully, the printer is shared, printed the test page, Logo Windows and "Windows Printer Test Page" printed, rest of the page is empty.
All ideas, need more information, or should I just go ahead and try to uninstall the software and try again? Don't know how much of the nightmare of Windows 10 contributes to this. Hope someone has some ideas, that my brain is fried now!
Hey @vh08-2015,.
Thanks for getting back to me with all this detailed information!
It shows your HP Officejet to use a "universal print driver" in your screenshots. In addition, because copies of your printer show installed as 'HPFCEF6D' it indicates that the universal print driver or the Windows driver is used to provide basic printing capability only. It does not resemble your HP Officejet Full Feature print and scan driver is actually installed at all at this stage.
1. you can permanently delete all the copies of your printer showing installed at this time without worry, as we will reinstall your printer with the appropriate printer driver.
2. once the printer has been removed from devices and printers (and the Device Manager if it allows) then proceed to step 4 to delete the files Temp.
3 once the Temp files deleted using download full feature software and driver I've provided previously. When clear us Temp files it erases the download files downloaded and extracted to the installer so by deleting Temp files under step 4 , you will have a clean slate to work with the new download and install.
4. you should be safe with just after the uninstallation steps I provided earlier rather then by running the brosseuse that you downloaded. Because the package full feature software and driver shows not currently installed and used by your printer probable scrubber won't do much.
Good luck with reinstall it! I would like to know if you are having problems or have further questions.
Tags: HP Printers
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