OfficeJet j4680 State there is no scan option

My printer is correctly installed and the message scan is no. OPTIONS ANALYSIS

Hi JZ,.

You can't have the 'base' installed printer.  For easy and full of scanning options, you need the 'full package', that is, the software feature complete for this printer.

If you can not get the software of full functionality for your operating system, you may be able to use Windows Fax and Scan.  It's primitive compared to other options, but at least it works.  The feature is available on Windows 7.

Be aware that sizes for the full feature software download can be very important (about 110 MB approximately 390 MB)-take this into account if you have a slow internet connection.

I have included below the instructions you need (and more):

====================================================================================

Install the printer driver / software

If your printer doesn't work anymore (and this isn't a hardware problem), it may be because of software or driver issues.  There are tools to help you diagnose the problem and help documents to guide you to success.

You might just want extra features for your printer, or need additional tools to help the scheduled maintenance.

In many cases, you can (re) install the full features software for your printer to improve its capabilities.  The HP Solution Center is an integral part of the FFS.  For e-print, you can e-print software.

If you have the CD that came with your printer, use it to install the printing software.  If you do not have the CD, or if the software on the CD is outdated, you can use the installation online tools.

(Re) install the driver software HP printer full-functionality or other basic software for your printer:

Drivers hardware order connected to the computer (wired or wireless).

Software control programs that interact with the user.

  • Go to the top of the forum page for

    Support home

  • Enter your printer model informationand then go to the drivers and software...
  • Enter your operating system from the menu drop-down...  Click NEXT and scroll down
  • Find the category driver - software product installation
  • Select the appropriate basic pilot, e-print, or the full functionality of the software, if applicable
  • Save the installation on your computer package *.exe

Optional:

  • Find the category utility-Diagnostic tools
  • Select "HP Print and Scan Doctor" - save the package on your computer.
  • NOTE name and location the file when you save the file (s).  The *.exe files will save probably for the "folder"downloads. "
  • Install the software / driver installation package (s).  Install utilities first, as appropriate.
  • If you have control of "Admin", you can highlight the package and "double-click on ' to install it, otherwise just right-click, select"Run as Administrator"and install.

NOTES:

  • Download and install the driver software before connecting the USB cable.
  • Once installation is complete, remember to check and install the relevant updates - check the category - updated

Sometimes there is a lot of information on the Web site, including manuals, how-to pages and alerts for your printer.  Be sure to take a comprehensive look at what's available.

Help to install your wireless printer:

Reconfigure your printer

Troubleshooting your printer - network

Video help in the installation of your wireless printer:

How to install a HP printer wireless network using an Access Point in Windows 7

HowTo: Install the full features of HP printer driver in Windows 7 (USB)

HP ePrint Mobile Driver User Guide

If you are in the U.S. or the Canada, you can call the Cloud Services for help with e-print:

During the call HP Cloud Services and when to call HP Tech Support

===================================================================================

I hope this helps!

Tags: HP Printers

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