Officejet Pro 8100 ink problems

I recently had a cartridge Cyan 951 fail.  The warranty date is 2014 12 (IE this month), where I can get this replaced?  Any ideas anyone? Thank you

I must also add that the other colors and ink have recently declined almost complete at 1 bar?  This means a printer rather than the ink problem?  All cartridges have much ink, confused?

Hi there @machp00 !

Thank you for contacting the HP Forums!

I should be able to provide some information that will help solve your problem!

If your cartridge HP Cyan 951 has failed and you need to replace it, then I would recommend to call our technical support to HP about a replacement. Our tech range covers the warranty and replacements on printers and cartridges.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

You also mentioned that your other color cartridges have run very quickly and your conserned printer can be the cause of this. I recommend you to check the levels of ink on the front of the printer if you have been checking them on the computer.  The front panel of the printer gives you a more accurate display of the ink levels.  You can also run a "printer status report" which will display a page with ink levels, giving you the exact ink level.

Follow the link to check for printer HP Officejet Pro 8100 Series ink levels.  This document covers all they have the means to check the ink levels so you get an accurate reading.

You can also print in draft mode and configure the printer to use the black cartridge only.  This will save ink when printing documents.  In some cases, when you print pictures they tend to use more ink documents then regular and can deplete faster colors.  I can provide documentation on how to change print settings, but I will need you to provide me with the version of the operating system, your computer is running (e.g. Windows 7, 8, 8.1, or Mac 10.7, 10.8, 10.9, etc.).  This way I can give you the proper document for your specific operating system.

Thanks again for the display on the HP Forums! If please, after back and let me know how it goes.

Tags: HP Printers

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