OfficeJet Pro 8500 'in paper' error message

Someone had the same problem?  Brand new printer, but continue to receive the same message 'in paper' after a few cycles of impression - even though the bin is full.  I take the paper and the restacks.  Usually works after that, but never fails to do it again.  Same paper that I use in all other printers - Xerox.  Good quality.  The problem seems to be that the rolls are not delivered in the paper in the tray.  I went to Costco, it's the second printer - same problem.  Any ideas to fix? Very frustrating.

What does not and has worked for me... Partial Reset, printer replacement, different paper, fanning and otherwise setting paper, parameters, all did not help.  However, cleaning the paper feed rollers tray up to fix the problem.  My first camera was not often, but I was too stubborn to clean the rollers on a new printer.  The second unit was very bad, fails on almost every multi-page print job.  What is strange is that the first sheet feed almost always correctly and the second sheet or later version doesn't have to feed, which suggests a software problem (vs dirty rollers).  After a lot of time in Chat with HP, I finally gave and clean the paper feed rollers tray and power (so far) problems disappeared.  Cleaning was not as strong an I thought it might be.  I used a damp lint and feel achieved in forward into the cavity of the paper tray and wiped the rolls through several rounds of each.  I really hope that this is the solution because it is a very nice printer otherwise.

Tags: HP Printers

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