OfficeJet Pro 8500 leaking blue ink.

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• HP Officejet Pro 8500 not low ink printing

  I have printer HP Officejet Pro 8500 A909g all-in-one wireless.  I use laptop computers with Windows XP 32-bit, and Windows 7 Home Premium 64-bit.

  I received an error message "Unable to print" - replace the following ink cartridge to resume printing (HP 940 M).  I replaced the single cartridge and all the cartridges and still have the error message.  I thought that maybe the Magenta Ink Cartridge, I bought was the problem and I tried another new cartridge of ink Magenta.  The error message was always the same.

  I followed the "solving a problem" to "replace following the empty ink cartridge after I installed a new cartridge.

  I even replaced the printhead to see if it would fix it, but no resolution.  Before replacing the print head, I could see the ink levels and he would show levels of ink full and empty intermittently.  Now it is blocked by the error on the screen and neither will meet press OK and continue.

  This could be the cause of this error message?  You have a solution?  Is that all I can try to correct this error message?

  Dennis

  It sounds like the problem of reading ink cartridges could be caused by a bug in the firmware of the printer. There are a few things you can try to clear the glitch. First of all, make sure that you have the latest firmware installed in the printer. I'll link the instructions below. If the problem is still there after that, try to do a hard and partial reset. Do the hard reset first and if that does not work, proceed to the partial reset. If none of that works, the printer is locked on the error and must be replaced.

  Update the Firmware

• How can I find unused since my Officejet Pro 8500 ink cartridges?

  My Officejet Pro 8500 had a leak of ink all over the floor and my office yesterday morning when I first turned on.  When I opened the top to check the printheads, I discovered all ink inside the printer.  I think we just need recycling.  My problem: I have 5 UN-opened of HP #940 ink cartridges.  I would return to HP and get the replacement cartridges for our different printer, but do not have how to find out if this is possible.

  Hello @JoAnne2015!

  Thanks for posting on the HP Forums!

  Sorry to hear about the leakage of ink in your printer.  To do any kind of exchange of ink with HP I recommend to contact our hotline.  Please follow this link www.hp.com/contacthp/ enter your product number, select your product, scroll down and fill out the form. Will then give you a case number and a phone number / reference to give the agent who answers your phone call.

  Thanks again for posting on the HP Forums and have a great day!

• OfficeJet Pro 8500: No yellow or blue

  Very well yesterday, today problem started with no yellow.  Went through the process to the leaders own and has gotten a little better on the test page.  Heads cleaned again and now no yellow or blue.  Cleaned heads the 3rd time and the same thing - no blue or yellow.  All Original HP print cartridges are new or full.  HP online help does not have.  Any suggestions much appreciated.

  Hey @Rlo346,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the print quality when printing for the Officejet Pro 8500 all-in-One printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve print quality problems with your printer.

  If after the above, that you are unable to print correctly, the printer must be replaced. You can contact the HP Support by clicking on this link and fill out the form below to discuss the options based on your warranty.

  Please let me know the results after following the above. If you are able to improve the quality or to achieve a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8500 has problem with black ink printing

  I have an Officejet Pro 8500 a printer. When I print documents, it will not print anything in black ink. The colors work very well, but just black will not print. The printer says that the black ink cartridge has plenty of ink, and when I shake it, I can say that there is something in there. So, I don't think it's a question of black ink out. Is there a chance that something is blocking the ink out? Any patches for this in addition to the purchase of a new ink cartridge?

  Document here can help solve the black is not printing on your HP Officejet Pro 8500 has.

• OfficeJet Pro 8500: new ink cartridges does not

  I have a HP Officejet Pro 8500.  It's probably 2 or 3 years.  He says not what 8500, but I think it was
  a diagnosis 'as model A909a.  My level of printing showed that the black ink cartridge must be replaced.  I knew too because what should have been print black was printing a red light faded.  I replaced the black cartridge with a HP product, but it is always print red and get more faded.  Any ideas what could be the problem?  Thank you!

  UPDATE!  Good news!  Somehow I discovered that I needed to update the software. I think it could have been through the option "Scan Doctor".  When I tried to install the software on your computer it wouldn't.  But I went directly to the HP software download site, informed my hardware information and that worked!  I downloaded and installed the updated software and that fixed my problem of black ink cartridge.  I'm so happy and proud of myself!

  I found the solution for me!

• Defaults to black ink only - Officejet Pro 8500

  Printer: Officejet Pro 8500 wireless

  Windows 7-64 bit

  I would like to install my printer on black only and if I want to print color, I have to select.  Is this possible?

  Currently, when I print a color document and wants to black ink only I have to go to the driver properties and then select black ink only.  I want to change that.

  Thanks in advance.

  See you soon,.

  Mike

  It can be defined as follows: click Start, devices and printers.  Right-click on the Officejet 8500 and select Printing Preferences.  Select the options you want, and then click on apply.

• OfficeJet Pro 8500 909 a-. do not reset ink level

  Hi, I have an officejet pro 8500 and I have a problem has a simple solution, I hope! I put it in a new black 940XL high capacity cartridge anhd the LCD screen on the printer and the solution center monitor always shows an explaination (!) mark. This indicates that the ink is close to finishing. In the HP Solution Center, it also shows that the ink level is very low. I can only assume that the printer still think it's the old cartridge. Is there a way that it can be reset, so the printer recognizes that it has a full cartridge?

  Any help would be appreciated.

  Thanks, Ian

  Ok! In desperation I put in another cartridge and everything works.

  Obviously some kind of flaw with the cartridge. I'll take it back to the store when I can

  Thanks anyway

• Re: HP Officejet Pro 8500 problem has with black ink printing

  I have an Officejet Pro 8500 a. I've done a clean print head.  I have a lot of HP black ink cartridges.  Print head State says black is good.  I get hardly any black printing.  All the colors are fine.  Help!

  Hi @di43

  I appreciate the troubleshooting you have already completed to solve the problem. I understand that the black ink not print as expected. Even if you already have some of the steps in the following document, I suggest you fill all the solutions advocated in the order they are presented, even if it means something you already tried; Printer prints a blank Page is not printing black or color of ink for the printer series e-all-in-one-HP Officejet Pro 8500.

  I hope this helps.

• Cyan is not printing on HP Officejet Pro 8500 has more - Air bubbles in the ink tubes

  Hi all

  I know why cyan is not printing.  It is because of the following:

  Ago, I ran out of ink cyan printing ("please replace cyan before continuing").  I live in a remote area and was not able to buy a replacement cyan cartridge, so I read on a hack on the Internet, that was to fool the printer into thinking that the cyan cartridge remained inside ink (just basically restricting the measure gauge so that it read the Full cartridge).  I did it because I had a print document that requires only the black ink, so I knew that this wouldn't be a problem.  Then life happened and I completely forgot my little shortcut, and my wife printed a number of color photos.  I finally had time to cartridges, and I now understood that cyan is not print at all.  I have now opened up the printer and realize that the cyan ink tube is full of bubbles...

  I tried to fix this by printing A4 pages that are for the most part, cyan, but without success.  I even tried to put pressure on the ink cartridge cyan in order to flood the cyan ink tubes - also, it does not work.  I read somewhere that there is a way to actually get some printers to pump tubes with ink, is - it possible on the Officejet Pro 8500 has more?

  Of course, I did all the tools that are pre-set to the arsenal of 8500, but still no luck.

  I know I'm in the situation I am purely because I don't use the device as intended, and people that no one is to blame but me, but I'd appreciate any help you could provide.

  Thank you

  John

  John, looks like you have a problem with the ink system. Unfortunately, what it looks like happened here, is that your ink nozzle, tubing and probably-print head have put dry for cyan. Work around is pretty neat, but it really is only recommended for a very temporary solution. If the ink has dried in the piping, but elsewhere in the printer then can be a decent chance that this printer will be not likely reprint the cyan. You can try to run the automatic cleaning process (up to three times I would say) via the Tools menu in the Setup (the wrench).

  In addition, I'm not sure that this will be a question that has a simple resolution. Apologies, John.

  -Spencer

  PS Hope you have a wonderful day and that your time is as beautiful as she is here!

• Misalignment of the heads - Officejet Pro 8500 has more e-all-in-one printer A910g

  Oops.  Typical message in subject line.  I'll try again.  I have an Officejet Pro 8500 has more e-all-in-one printer A910g.  I replaced my cartridges of ink three colors, and cannot print, print jobs are in the queue... and I get an error message on the display screen 'alignment failed.  Refer to the documentation for the device for more details. "Also, even though the level of ink Cyan poster now full on the screen, I get no blue on the print head alignment test document.  Help!

  I'm sorry that you are experiencing this issue. Sometimes, when you get this error message, maybe it's the ink or printhead may need to be cleaned.

  Here is a link that can help you with this problem.

  http://support.HP.com/us-en/document/c02207121

  Let me know if it helps. This isn't a software problem, you do not have to uninstall the software and things of this nature.

• HP Officejet Pro 8500: Officejet Pro 8500 hp printhead question

  My printer does not print Cyan. I replaced the ink cartridge. Clean the print heads. Has taken the print head and it was blue ink on it. A picture of the problem. All other colors will be printed.

  Hello @Cynusps

  Thanks for posting on the HP Forums!

  Looks like you did more troubleshooting for your question.  I do not recommend remove the printhead again and clean the copper contact us about this.  Ink can get on the copper contacts not cause the print head to get a good signal of the printer and cause poor quality.

  Print heads are also a replaceable part in the printer and must be replaced as cartridges from time to time.   Here is a document concerning the fixing of problems of quality Print for the HP Officejet Pro 8500 all-in-One Printer Series.  If you fill the document with no resolution, you may need to replace the print head.

  Here is a link to the page for the purchase of print heads: HP 940 printheads

  Let me know how it goes!

• HP Officejet Pro 8500 a: printers print only after the new cartridges installed

  Whenever I put in new cartridges I have problems with the print head alignment, then it usually printed.  This time, he was sitting with cartridges empty color for awhile and now it does not print at all.  I always use only the new HP cartridges.  It fails the alignment and the blue and yellow and sometimes the magenta show on the sheet alignment.  What is the print heads?  Why would I need to change them whenever I have to add ink cartridges new which makes no sense.  I have never changed them, but they worked very well until I added the new ink.

  Hey @janh1058,

  Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

  I understand that e-all-in-one-HP Officejet Pro 8500 a your printer is printing is no longer.  I would like to work with you on this. I have a few suggestions that might restore your printing capabilities.

  It could be that the long period of inactivity of dormancy has dried the print head, even if you have made the right choice in leaving the cartridges installed in the printer.  I recommend you try the following basic troubleshooting steps before embarking on a manual print head cleaning more intensive:

  • Click here and clean the printhead automatically via the front panel of the printer, as shown in the second Solution.
  • Repeat three times if you still have print quality issues.
  • Remove and reinsert the cartridges once more with the printer to force the printer to print a different allignment page.
  • This to improve the print quality?

  If you use always the same question, I have a few more advanced troubleshooting tips:

  Check the status of print head warranty

   

• Cannot start the HP printing software (HP OfficeJet Pro 8500 A910a)

  Hello

  When I double-click the icon of the HP software on my desktop behavior strange results. Nothing opens and my computer behaves erratically. After a while I get the following error messages:

  instancefinderdlg.exe

  werfault.exe

  Then after that - my computer restarts so all by himself. But not a complete reboot - it just goes back to the initial logon screen and I get my password from Windows and displays the desktop.

  I am running Windows Pro 8.1 (64-bit). The printer is set to work wireless.

  After doubleclicking on the HP software icon and wait for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and open Task Manager. I checked the services running, and there were multiple instances of a service life of HP (I not only remember the name but there seems to be dozens of the same HP service running).

  I also completely uninstalled all HP software use Revo Uninstaller and then reinstalled the software / driver for the OfficeJet Pro 8500 A910a - but this package did not make a difference; exactly the same problem occurred again.

  It happened only in recent days. Before that, I could double-click the HP software icon and open normally and I was able to check the settings, ink levels, etc. Interestingly, the printer seems to always work well - I can print in Word, print photos from Lightroom, etc. Just, I can't open my desktop HP printing software.

  Any help would be greatly appreciated. Thank you!

  Hi jedasa,

  I guess you can start to feel frustrated. I did some additional research and would like to try a few things. I want to delete the printer Assistant icon, open devices and printers, right-click on your printer and choose open. In the window that opens, please right-click on the Printer Wizard and click on create a shortcut. Now we can go to the desktop and see if it will be open from there. The icon will now by HP in a blue circle and say HP Printer Wizard below (see image below).  If it opens and works, we use this going forward, but if it does not continue with the steps below.

  

  1. Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Unplug the USB cable (if connected), open programs and features, click Editor (all HP software will be together now) and uninstall all software associated with the printer. You fill find the basic driver, study for improvement of the product, HP Officejet 8500 help. Be sure to do not uninstall other HP software, especially if your computer is a HP computer. I generally use the date as a reference. Printing software would have all been installed on the same date.
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

• Problem with the HP Officejet Pro 8500 printer: clean the print heads each time it is turned on

  Hello everyone,

  the printer HP all-in-one Officejet Pro 8500 (A909a - product n. CB022A) clean the print heads whenever I turn it on. This problem affects any HP Officejet Pro 8500 printer, it is not a problem only of this one I bought. It is a boring bug and annoying because each power clean print heads on involves two bad disadvantages:

  1. waste of ink (each heads cleaning process consumes little ink);
  2. too much time (2-3 minutes) to prepare the printer after plugging.

  I upgraded my printer with the latest firmware available on the HP site (firmware ver. DLM1FN1006BR), but the bug is still present.

  At this point, I ask:

  1. There is a way (or procedure) to disable automatic cleaning this useless to all power on?
  2. Can we communicate with the HP engineers or tell me how to contact directly one of them to indicate the bug and request a new firmware updated?

  Please don't tell me to leave the printer on all the time or that the printheads to each cleaning power is normal behavior! Where then are power and ink savings claimed for this printer model?

  I hope that a solution to this problem. Thanks in advance to everyone will help me!

  Maintenance when the printer is turned on is normal and is required to keep the printheads in good health (not blocked). See here for more information.

  With respect to energy savings, the printer automatically goes to low power mode when the don't feel not for awhile.  It is not necessary turn the unit on to save energy.