OfficeJet Pro 8500 software USB does move

Similar Questions

• OfficeJet Pro 8500 A910g: OfficeJet Pro 8500 software on Windows 7

  I use this printer for about three years, and about a year, when I clicked on the icon of the software OfficeJet, or tried to run from the program list window, nothing happened.  A HP support agent sent me a link to the "HP Print Scan doctor and", and that fixed it.  A month ago, it's the same thing.  I uninstalled all the HP software associated with the printer and went to HP.com and downloaded a new full version of the driver installed, then restarted the computer.  The same thing happens again.  I can print anything from the PC and use the front panel of the printer to scan the items, but by clicking on the icon HP Officejet does nothing.  When I run the "doctor HP Print and Scan" and make a analysis test, the scan window goes up on the PC and allows me to scan and save any document on the glass or in the charger without any problem, but even after I do that, clicking on "OfficeJet Pro 8500 A910.exe" does nothing.    I use Eset smart security 8 software and SpyHunter, but even with them turned off during the download and installation, and while I try to run the software of the printer, nothing changes with this problem.

  I saw someone post this question on the line.

  Hello

  Try to install the following hotfix:

  http://support.HP.com/us-en/document/c03640384

  Once you start the patch, let a few moments and try to launch the HP software again, it should not be a quick after launching the patch.

  You can see any difference?

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• HP Officejet Pro 8500 A909a USB 3 questions about the configuration of the network - port USB3 problem

  Fujitsu Windows 7 laptop (all USB2)

  used the full software and installed a printer HP Officejet Pro 8500 A909a Series as a network printer.

  The printer installed fine and don't have USB connection

  All the software and scanning twain installed, so I was able to scan the copy etc.

  I could browse and choose my PC from the front panel of the printer

  However, it was Tuesday confirmed to a friend that their printer would work on a new laptop - bought the laptop

  Fujitsu - but more recent model with 3 USB ports

  I have install and then used the same FULL configured driver to be installed (V14)

  selected as a network printer and then, during the installation, I get an error hardware error USB and USB drivers

  All the USB works, that I've used - BUT the printer is networked and no USB used

  tried to download the driver and install it-exactly the same question

  SO I configure using the devices and printers 'add printer' network and installed

  I can print OK

  BUT no analysis facilities

  and on the façade - cannot see the new PC to scan to

  The only real difference, is that this PC has USB3 and only mine has USB2

  DO not know why on a network installation USB even when searching for

  It's a problem because Drivet package not has not been updated for USB3 - y at - it a patch?

  Thanks for any help / advice

  Hi etaf,.

  I guess the short answer is: Yes, the problem with the software and the 3.0 Port.

  The long answer with a possible work around is as follows: first of all, the software looks for minimum requirements. Because the software is older, he doesn't know what a 3.0 port. You are right when you say that it should work since you do not use the USB and use wireless instead, but this is not the case.

  There is something we can try, but I can't guarantee it will work. I thought first we could connect a USB cable and run the software made to force the software to see the USB port, but then the software wouldn't even get far enough because you can't plug the cable to the most later in the installation.

  My second thought and most promising suggestion is to connect the USB cable (although we do normally not until the software prompts us to) and use the installation wizard HP Print to get the insteaad of software to use the CD or download from the printer driver page. Still, I can't say with certainty that it works, but I don't see why it would not be worth a try.

  If it works, and we get the software installed you can convert the USB connection to a wireless connection using the software. Fingers crossed! Download and run the with the following link. Printer HP install wizard for Windows

  If this does not work, or you don't want to bother with it (not worth trying), I might consider getting a new model of the printer. You can even call HP. They might be able to offer a discount on a newer model. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

• OfficeJet Pro 8500 - no USB or Ethernet cable to connect the printer to the computer?

  I'm just trying to set up my new printer Officejet Pro 8500 Wireless.  I got to the step of installing the software, but there seems to be no cable supplied to connect the printer to my computer.

  I can't currently connect via radio that I expect a new wireless router be delivered.  Is this the way onlt connection other than buying a separate USB or Ethernet cable?

  Help, please.

  Ethernet and USB cables are not usually provided with most of the printers that you need to choose a cable with a length of favourabel to you. You can go to a hardware/computer store and buy a USB A-to-B cable. I'll post a picture of the end of cable just to clear any confusion.

  

• OfficeJet Pro 8500 a910 a does not print

  Hey all,.

  had some problems recently with my a910 Officejet Pro 8500 has.

  From 1 day to the other, it stopped printing, each document is put in the waiting room, but no paper out.

  The vacuum-ing line made no difference, al checked settings in the box.

  Had removed all software, installed again, all via HP.

  All fine until testpage, no go.

  All 3 Doctoringtools of HP given their chance, all very well once again, until the testpage, so no reaction.

  I'm all of the options, maybe one of you, the specialists have everything?

  THX in advance and regards, Sander

  Hey Gordon,.

  Windows 7, USB.

  After a week of trying I had solved tonight.

  Last night I pulled the plug out of the electricitysocket and let rest a day.

  When I tried tonight it print like it used to, as well!

  I don't know why, after you close a couple of times b4 electricity, to reset, no result then.

  Maybe now, with the new software (6th time install) and HP tools, he decided to once again where I bought it for...

  Thus, solved!

• HP Officejet Pro 8500 first: Feeder does not

  Hello:

  I use a HP Officejet Pro 8500 first all-in-one printer, and recently I started having problems with the document feeder. It always saves when a document is sitting there, but when I choose "Scan" it makes a really loud grinding noise, short and says that I need to reload the document, and then try again. I also noticed that the roller is demeaning not himself, he is already lowered when I place documents in now. I think that maybe that's the problem.

  I also have the error 'Pump motor Stall' when I restart the device.

  No idea how can I fix? I scan a large number of documents in the office and the document feeder is quite crucial for time management.

  Thank you!

  Hello @ddehner523and welcome to the Forums of HP, I hope you enjoy your experience!

  I see that you have questions about your feed paper.  I would like to help!

  I recommend to remove printer ink cartridges and reset the power supply.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

  I would also turn on the power of the printer into a different wall outlet.

  Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

• Officejet Pro 8500 a - USB installation problem

  I can't get my PC to 'see' the 8500.  I can get as far as the USB, but the PC login window does not recognize that I have plug in the USB cable.  I've tried different USB ports on the computer, but it's exactly the same.

  I tried all the suggestions and procedures on the HP site, and the last of them is to go on the forum - I'm here!

  I use XP Pro Service Pack 3, and the printer is 8 hrs old.

  Thanks for your advice, but the problem appeared just to heal, even the next morning.  I gave him another chance, more exasperated than hope and he comes to connect!

• OfficeJet Pro 8500 Wireless USB mass storage driver

  I can not print!  Get a message to solve the problems that tells me that the USB Mass Storage Design driver is not installed.  I can not install one of the original, or HP website software.  No matter what I do the driver will not be installed correctly.  I deleted my printer to my computer and then reinstalled and still I get the same message.  The printer worked fine for about three months and now I suddenly have this message.  I'm NOT tech savvy, so please if you answer make it simple.  I need an answer as soon as possible: this occurs at the end of my exercise and have loads of work that I need to get out!  Thank you very much.

  Click Start and type cmd in the box start the search.
  Right-click on cmd in the list programs, and then click Run as administrator.
  If you are prompted for an administrator password or a confirmation, type your password or click on continue
  At the command prompt, type the following command, sfc/scannow , and then the Enter key.
  When the analysis is complete, test to see if the problem you are experiencing is resolved.

• HP OfficeJet Pro 8500 has: HP8500A does not print the programs in Microsoft office in color

  I don't really know when this problem started, as I often do not print Microsoft Office files on this printer, but today I tried to print things in 2013 of Microsoft Office.  Even if the grayscale setting has been disabled - they always printed on this printer in grayscale.  I tried to print on two of my other printers and they printed color very well with similar settings for these printers.  I tried to print my email address on the 8500 - it printed color very well.  I tried to print photos with photo gallery and my 8500 them printed in color as well, so it doesn't seem to be a problem with one of the cartridges in the printer color such that it will print color with other applications.

  I restarted my HP8500A, and I got the same results.  I restarted my computer, the same results.  I went ahead, downloaded and installed Microsoft Update Office 2016 think there must be a problem somewhere.  It made no difference.  When I print to the 8500 with shades of gray turned off in Word and print selected in Publisher - RGB I'm still printing in grayscale.  I take the same documents and I print on my other printers (HP Photomart C5580 All in One) and HP Deskjet 1000 and the same Microsoft Office 2016 documents will be printed in colour on both printers.  I'm running out of ideas to try to correct the problem. Any ideas?

  Thanks for your reply.  After trying a few other things, I saw that page print test HP and the Scan doctor kept coming out in grayscale, but still the print quality diagnostics Page was in color and everything was reported as good.  I just decided when all else fails, uninstall the printer driver and then reinstalled as it was the last thing to reset.  I have restarted everything, kept my fingers crossed and all print in perfect color!  For now at least!  So, I would say that my problem is solved and if it happens again, I'll uninstall and reinstall to try to resolve that obviously some sort of glitch mounted in the driver software.

• HP Officejet Pro 8500 a Premium does not work!

  I have a HP 8500 a Premium e-all-in-one A910n. The problem I have is that printer power light is on but the printer does not. I have just used the printer because I have 2 connected to my network so basically, it's almost new. Yesterday I went to print a label for shipping to this printer and discovered that it did not work. Before a few power out for severe thunderstorms, here in Florida the printer worked when I used the latter. My 2 year warranty expired January 2013 never had problems with the printer before. After completing printer did not work I looked more and the power light was carried out. Printer has been connected to a bunch of surge protection. So did a search on the internet and found a solution of HP forum. First of all, I followed the steps to "restore an external power module.

  http://support.HP.com/us-en/document/c01321436#N551

  I connected the cable to the printer as suggested directly to a wall outlet. But the outlet wall available closest was across the room. So I plugged it into the wall outlet, then in power while the power is on. Plugged the power cord at the back of the printer and the printer started its initialization process for nearly 15 minutes. Then everything seemed OK on the touch screen. Although I don't have a check printing. I did a power button close so that I could use a closer outlet. I did that and plugged printer on another once tested the printer wouldn't turn back on. I repeated the same steps on the reset of the external power supply without result. The power led remains on the printer as well as on the external power supply. I can't touch screen of the printer and the printer is initializing. Can someone PLEASE! Is it the printer or power supply external power that his witness remains on too! It's a printer expensive used sentence... I can not find anything on printer get repaired on the HP Web site if necessary.

  Well, I changed the logic board with an 8500 a more Board of eBay. The Premium printer & more than 8,500 use the same logic board. The difference between the two printers, it's that the premium has a second paper tray. After you have installed the most logical and crossing my fingers when I plugged power cord in.... was worth the $27.50 I paid for the Board on eBay. The printer is indeed, works again. Don't understand why HP or someone else keeps parts for an old printer in 3 years. HP wants to just sell an upgraded model, so they can do more of $ people. I did not see elsewhere the printer dumping excellent condition.

  I appreciate your comments! Rich1

• OfficeJet Pro 8500 does not accept the new cartridge

  My OfficeJet Pro 8500 has 910g does not accept the new magenta cartridge. It displays replace following used cartridge in the order of printing continues (translated from Swedish). I've done various resets and now to restore the alos an OOB (out of the box), does not help. My weighs 40g 940XL cartridge so I know what it it not empty. I have read a lot about the problems of cartridge maggenta but found no solution. The printer is fine, but this problem is driving me crazy! I have always recommended HP printers and have owned quite a few over the years,

  No problem, I understand.

  I think that could happen is that the oval pin mechanism comes into contact with food has become defective over time. Its supposed to sink to bottom when feeding is complete (on inserting). Over time as the ink level runs the mechanism will expand gradually until you reach full extension on what an ink level alert is triggered. What might happen in your case, is that the mechanism is not entirely depressing even when the new full provision is inserted. This would explain why to apply the tape inside the oval window on the supply allows the new offer be detected. Unfortunately, the fix for this would be to have the machine. If you think it's something you want to do here is a link where you can check the warranty status of the printer and based on this status, you will be presented with relevant options

  http://h10025.www1.HP.com/ewfrf/wc/weInput?cc=us&DLC=en&docName=c01321436&LC=en&product=4116838

  With regard to the branch point the device directly into the wall socket, sometimes for some questions (usually power up/on) the resolution can be plug directly into the wall in the routing through a power bar or surge protector can induce weak variations of the voltage applied to the unit. However, this should not be a factor in the problem you are experiencing, so there should not be any need for you to change your current configuration.

  More sorry that you are having a problem with ink level detection on your device. Please post back with other questions.

  Best.

• HP Pavilion Intel Core i3: HP Solution Center software does not open hp officejet pro 8500.

  I have a new windows 10 computers using my old HP Officejet Pro 8500. On the HP Solutions Center weedend more would not open, so I'm not able to scan. I deleted the software several times and reinstalled and still does not work Noah. I also installed HP Print and Scan doctor who gives me the following information: device detected error: cartridge or print head problem. "Please make sure that the ink cartidge (s) and Printhead (s) you use in your printer are good" (full message on the attachment). The scan works very well during the test through the printer scanner doctor app. But when I click the icon for the HP Solution Center, it does not open. No problem with printing. Ideas on that. And why the print cartridges affect the ability to use this software and this analysis?

  Hello
  
  Please check your history of updates of Windows 10 and remove/uninstall kb3132372
  
  Note: Microsoft is working with Adobe now:
  
      https://support.Microsoft.com/en-us/KB/3132372
      
  To uninstall this update, click Control Panel, click System and security, click on view installed updates in Windows Update, then select in the list of updates.
  
  Kind regards.

• cannot not to download the software driver for USB connected HP Officejet pro 8500 A909a

  My HP Officejet pro 8500 A909a is NOT a wireless printer.  It is connected via a USB port.

  I tried both find and download the drivers for this printer and also using the wizard to download and installation of HP (hppiw.exe).  The download was interrupted just by using the method and when you use the wizard it correctly identified the printer, but then I get the message

  "the download was cancelled.  You can click the "start over" button to try again. »

  the retry button just returns the same message after a short.

  I'm using a windows 7 PC.

  Thanks for any help

  Hi @Lesly01,

  Welcome to the HP Forums!

  I noticed that you are having problems downloading the software driver for your HP Officejet pro 8500 A909a. I'm happy to help you!

  Here is the direct website for the drivers and full software features. Driver and software of HP Officejet Pro full of features for Windows 7. I would try downloading the software with any other browser. Such as Firefox or Google Chrome, etc.

  I hope this helps!

• Cannot start the HP printing software (HP OfficeJet Pro 8500 A910a)

  Hello

  When I double-click the icon of the HP software on my desktop behavior strange results. Nothing opens and my computer behaves erratically. After a while I get the following error messages:

  instancefinderdlg.exe

  werfault.exe

  Then after that - my computer restarts so all by himself. But not a complete reboot - it just goes back to the initial logon screen and I get my password from Windows and displays the desktop.

  I am running Windows Pro 8.1 (64-bit). The printer is set to work wireless.

  After doubleclicking on the HP software icon and wait for the software to open, as I mentioned above, one thing I tried was a ctrl-alt-del and open Task Manager. I checked the services running, and there were multiple instances of a service life of HP (I not only remember the name but there seems to be dozens of the same HP service running).

  I also completely uninstalled all HP software use Revo Uninstaller and then reinstalled the software / driver for the OfficeJet Pro 8500 A910a - but this package did not make a difference; exactly the same problem occurred again.

  It happened only in recent days. Before that, I could double-click the HP software icon and open normally and I was able to check the settings, ink levels, etc. Interestingly, the printer seems to always work well - I can print in Word, print photos from Lightroom, etc. Just, I can't open my desktop HP printing software.

  Any help would be greatly appreciated. Thank you!

  Hi jedasa,

  I guess you can start to feel frustrated. I did some additional research and would like to try a few things. I want to delete the printer Assistant icon, open devices and printers, right-click on your printer and choose open. In the window that opens, please right-click on the Printer Wizard and click on create a shortcut. Now we can go to the desktop and see if it will be open from there. The icon will now by HP in a blue circle and say HP Printer Wizard below (see image below).  If it opens and works, we use this going forward, but if it does not continue with the steps below.

  

  1. Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Unplug the USB cable (if connected), open programs and features, click Editor (all HP software will be together now) and uninstall all software associated with the printer. You fill find the basic driver, study for improvement of the product, HP Officejet 8500 help. Be sure to do not uninstall other HP software, especially if your computer is a HP computer. I generally use the date as a reference. Printing software would have all been installed on the same date.
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.