driver installation failure on photosmart 5510

I am trying to install my photosmart 5510 on a new computer, Windows 7 (64 bit) operating system. everytime I try and go through all the steps of downloaded I get an install error - failure of the HP Installation - MSI 1603. Cannot get past. The printer is configured on a wireless network and that works, just can't get the driver to install. I tried to remove the program and he can't delete because it is not installed correctly. It seems very circular. Any ideas?

These install failures can be no fun. Looks like you may have a few things underway.

You indicate that the software cannot be uninstalled. Where are you try uninstalling to?
* The best place to remove the HP printing software that won't remove is through the control panel > programs > uninstall a program.
* If the printer software still cannot be removed in this way, you can find a Microsoft Fix It solution. This program will help with software that will not uninstall.

Also, you have found the failure of Installation of HP - MSI 1603. It is indicating that one of the MSI (Microsoft Installation) files fails to run. MSI often fail if the permissions are not correct as well.

There are a few measures that take to this error:
* Press Windows + R key to the "Run" command
* Type msiexec.exe to confirm MSI Version 4.5 or higher. Below if the 4.5 Version, stop here and answer to get instructions on how to update MSI.

If MSI Version 4.5 or higher:
* Press Windows + R key.
* Type msiexec /Unregister and press ENTER. If it works, there is no message.
* Press Windows + R key.
* Type msiexec /regsvr and press ENTER. This will confirm that the MSI is working.

Remove all remaining files:
Open the C: drive > Program Files (x 86) > HP folder
* Delete the folder with the Photosmart series 5510 in the title. It is to ensure that all remaining for the printer software has disappeared.

* Press Windows + R
* Type %temp% , and then press ENTER.
* Delete all files starting with 7z. It's remove for installation failed installation files.

Now to install in:
* Make sure you are using the administrator login
* Download the most current driver for your printer.
* When you run the downloaded file, make sure you right click and click on run as administrator.

Photosmart HP 5510 is not that old of a printer. I guess that this printer is still under warranty. If these steps do not address the issue then give the HP Technical Support a call at 1-800-474-6836.

Tags: HP Printers

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