OfficeJet Pro 8600 false jam transport error messages

Similar Questions

• HP Officejet Pro 8600: False messages on HP Support Assistant for Officejet 8600

  On the HP Support Assistant, I get the message:

  Printers HP Officejet Pro 8600 - 'Transport Jam' message and

  ' Printers HP Officejet Pro 8600 - a ' Out of paper ' or "Pick motor stalled" displays

  but the two messages are false - I have no "carriage jam" or "paper" problems.

  The messages showed only upward after the installation of Win 10 and not before with Win 8.1 installed.

  Hey @cbrodersen,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I understand you see false error messages in the help Wizard on your PC of Windows 10. I can help you with that.

  To address this question of what we will do is to uninstall your printer software currently installed. Once that was removed, you can download and install the most recent drivers by clicking on this link.

  This should prevent the support Assistant to provide you with more false error messages. If you need anything else please let me know.

  Thank you for choosing HP and have a great day!

  If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

  If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

• 32 GB SDHC on OfficeJet Pro 8600 Plus memory card error

  I use a brand new HP OfficeJet Pro 8600 Plus.  When I insert a good 32 GB SDHC UHS - 1 card (SanDisk Extreme UHS-1) the led next to the card slot flashes for awhile, and then "Memory card error" appears on the screen.  The card works fine in the camera and my MacBook Pro's built-in card reader.

  Please notify / thank you!

  Well, I hope that he really isn't a 12MP resolution restriction as my camera is 16.1 MP...

  Anyway, I downloaded all the images on the SD card on my MacBook Pro (there is no problem reading them) and then re-formatted the card.  After doing this, the card seems to read OK based on some images of the trial.  I guess we'll know for sure once that I load the card again and try to read it, but for now we'll call this one resolved.

• OfficeJet Pro 8615: get the Communication Error Message even if the printer prints

  Whenever I have print using my USB connected 8615 Pro, the printer prints , but it is different because I still have the error message firt my computer cannot communicate with the printer. Everything is up-to-date. When you ran the scan & print Dr, there is no update, he contacted the printer (which took less than 10 minutes), then I clicked on the print correction tab. After all a late minute two or so, I got the unable to communicate the message BUT it printed the page test OK after 30 seconds to a minute. Any suggestions?

  Hey @C_Wolf,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing to your Windows 7 PC to your Officejet Pro 8615 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Remove the USB cable to the back of the printer.
  2. Close any programs you have open.
  3. Click on start and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for any other icon of your printer listed.
  7. Connect the USB cable.

  Please let me know the results after following the above. If you are able to print quickly, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8600 roller jam

  Maybe the wrong section (?)

  There are 2 pieces of torn paper stuck between the aluminum plate and the rollers that the platen slides everywhere.

  The only way I can see to remove the paper (looking at it from the open door) is with tweezers. However the clamp will probably tear just paper, do not attract enough space of the paper to remove the paper without tearing.

  I can't be the first person with this problem - suggestions?

  Mark

  Hey mark,.

  The only suggestion is to continue to try to remove the paper with tweezers, you receive on the Unit paper jam error messages?

  This is affect printing at all?

  Remember if you find one of my post useful or want to say thanks don't forget to click the White Star under my name to give me congratulations.

• HP Officejett Pro 8600: paper jam

  I have a paper jam and I cannot fix it after viewing the video of HP.  The paper is visible from the front and after removal of the duplexer.  The book seems to be tightly wound around the roller.  I can't go out fron the front and it's wrapper around the roll, when I look at the back.  Any suggestions?

  Dottie

  Hey @Dottie11,

  I see that you have some problems with a paper jam in your 8600 e-all-in-one printer Officejet. I can help you with that, but it is not a lot that can be done in this situation.

  If the printer is still under warranty, I suggest to contact the HP Support by clicking on this link and fill out the form below.

  If the printer is out of warranty, the best I can do is suggest more strength or cutting paper with scissors. Those who are not HP recommended troubleshooting steps and HP can not guaranteed that they will help with the jam, but it's the best I can do.

  Please let me know the results after following the above. If you clear the jam or come up with a solution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8600 e-N911a: Installation error 2147467259: can't find driver packages to deal with when installing the drivers

  I had to reinsall Windows 7 (64-bit) and am trying to install the drivers.  I first tried the latest driver, but there was an error of installation, so I tried the base driver and the same error came.  I ran a disk check and its not finding the problems of difficulty.  Any suggestions?

  I found the problem finally.  HP requires you to have your registry database, set Program Files directory on your C: drive.  After I re-installed windows because I don't want things to my SSD, I've changed the default value.  It is a ridiculous failure in HP software.

• OfficeJet Pro 8500 A909a gives an error message that a cover is open, even if they are all closed.

  When the problem started, I could just open and close the lid for the flat bed scanner, but now the printer simply refuses to work! This defective control system can be replaced? No warranty left...!

  The pen didn't work, but it got right. I cracked the cover, found the sensor after cutting the cables and correspondents the son of black and yellow, THE MESSAGE has DISAPPEARED AND MY PRINTER WORKS... !!!

  Thanks to Binary_Zen for taking your time!

• 6 "x 9" envelopes with officejet pro 8600 premium

  I try to print 6 "x 9" envelopes of greeting cards on my new officejet pro 8600 premium and get error message paper size mismatch. " With my old photosmart printer I was able to create a custom size envelop for this problem. But this option is not available on my new and better printer. Any ideas?

  Hi garyaw2,

  Try adding your old printer driver for JO 8600 and try to print, please follow the steps below to add a printer.

  Start > devices and printer > add a printer (available on top) > select Add a local printer (NO other options) > select Create New Port > port TCP\IP Standard select > next > enter IP address of JO 8600 (can be found by selecting the option Wireless on the front panel of the printer) > following > Select manufacturer such as HP or Hewlett-Packard and under printer select your old c309 printer and complete the wizard.

  Try to print again with prinetr selected c309.

• OfficeJet Pro 8600 stopped scanning

  I have my 8600 Officejet Pro connected to my computer and use Windows 7. When I got the all-in-one, he scanned beautifully. Then one day he just stop scanning. I get an error when I try to scan which said"The HP 8600 Pro Ofifcejet not found. »

  I ran the HP Print & Scan Doctor half a dozen times and to halfway through, I still get the error message "The HP Officejet Pro 8600 was not found."

  On the HP Print & Scan doctor, when she leaves, I get a screen that verifies offshore:

  -Device Manager

  -Pilot Check

  -Device status

  -Windows (WIA) Scan

  And then I have a yellow triangle with an explaination in next to "HP Twain scanning" brand

  He has a box that says: "Please save your work and close all applications. Unplug it from your printer by pulling on the power cord from the printer. Plug it back, turn it back on, and then click "Restart the computer." Once the computer is restarted, run this utility again. "What I've done several times - it doesn't change ANYTHING. Still, I get "The HP Officejet Pro 8600 is not found" error box again...

  I would add also, I was able to print without missing a beat and I use a USB cable to connect the MFC to my PC as our wireless here at the office isn't bad.

  I would be very happy for any help and suggestions that someone has!

  Thank you!

  RobbieLee

  Hi RobbieLee,

  I see that you have some difficulties now scans your Officejet Pro 8600 to your Windows 7 PC.

  Please, try this and let me know the result.

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. The new software - uninstall the printer software Instructions
  4. Once the uninstall is complete, reboot the computer
  5. Follow these steps to reset the registry settings and options for Windows Installer.

• HP Officejet Pro 8600 Plus: paper jams false

  I'm frustrated that I can't fix a paper jam called... HP says clean the pickup roller and all other... all that, changed paper too.

  There is no paper jam, and sometimes it works a few Goes After that ' Pick engine fail!  Then the constant paper jam.   Uggh!  The paper path is clean and clear

  I tried reset hard and load the latest firmware (update)... not so good.

  I saw a fix "in private" messages... It worked fine 2 days ago!

  Help someone?

  Hello @StEdsNut,

  Welcome to the Forums of HP Support!

  I understand that you are having problems of 'stall engine Pick' when printing your HP Officejet Pro 8600 more e-all-in-one printer. I would like to help you today with this problem to feed paper. Thank you for all the troubleshooting steps that you received before you reach out for support.

  To begin, please can I you click here for the suggested troubleshooting steps. I realize that you have tried most of these steps. Please, just review the Solutions proposed to ensure that no action is missed when you completed your troubleshooting. If you missed a step, please complete this step before you begin.

  If the problem persists, please check your Private Messages. I send you a private Message with instructions on how to perform the Programming Reset full semi.

  Please post the output of your troubleshooting in this thread. I can't wait to hear strings attached good luck!

• Error message Officejet Pro 8600 Premium that the drivers for this device are not installed. Code 28

  Printer : Officejet Pro 8600 Premium. model CN577A

  OS : Microsoft Windows 7 Home
  Base-64

  How your product is connected to your PC? : Network

  Description of the problem : in the Device Manager I have an error message with the

  OfficeJet pro 8600 icon - "the drivers for this device are not installed.

  (Code 28)

  There is no driver selected for the item or a set of device information. "I have

  have uninstalled and reinstalled the driver without result. The printer

  seems to work fine.

  Hello

  Yes, I would also suggest a new re-installation of the software.

• N Officejet Pro 8600: error message says printer malfunctions... really?

  OfficeJet all-in-one 8600 printed a sheet and then not print again.  Error message on the screen indicates "there is a problem with the printer or ink system.  Turn the printer off, then on.  If a problem persists, contact HP. "I tried to do and was met with a brusque respoonse telling me that my warranty was expired.  It is tied to a way to re - define the printer, but I can't understand what it is, nor can I identify any type of problem with the provided 'tools'.  All cartridges have been checked to ensure that they always have an acceptable level of ink.

  The steps outlined in the document here may help resolve the error on your printer Officejet Pro 8600.  If you arrive at eight solution without success it can help to remove the print head as shown in the first step of the document here and clean the electrical contacts on the back.  Use a clean wet coffee filter or some other no fluffy to clean the electrical contacts on the print head as well as on the surfaces of contact on the printer.

• HP Officejet Pro 8600 more. Out of paper message jam.

  I'm having a problem with the cancellation of all current print on an Officejet Pro 8600 jobs more, the last one will not cancel and the printer will not connect with the computer. There is paper in the tray and I can photo copy and other print jobs to the printer, however I cannot send a print job from the computer. Can someone tell me how to replace the out of paper message that the computer sends to the printer. ?

  Hello

  Download and run the HP print and Scan Doctor www.hp.com/go/tools who should solve the problem.

• OfficeJet Pro 8600: Damaged ink cartridge message

  "" After the release of a paper jam, I have received messages to replace the ink - black, magenta, yellow - cartridges (which I did), then received message that the black cartridge "appears to be damaged"-it's genuine HP and straight out of the box. The level of the yellow cartridge is recognized by my computer but the magenta watch low (despite being also authentic HP, straight out of the box). I'm suspicious that the problem is with your printer, not the cartridges - ideas?

  Dear AndyR53,

  Please follow the steps in this document:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-e-all-in-one-printer-series---N9/4322914/model/4323658/document/c02919248/

  I hope you find it useful.
  
  Greetings.
  
  * I am not an employee of HP, my work is voluntary.
  
  If this answer was helpful and clarify or solve your problem, please mark the topic as resolved and click on my next star to indicate a kudo, thank you.