OfficeJet Pro 8610: get rid of HP arewards

Similar Questions

• OfficeJet Pro 8610: Get the Permission of HPeprint or security problem error

  I used printing wireless for several months successfully to print from my work computer, but am now able to print to the e-mail address provided.

  The error reads 'your message was not delivered because of a permission or a security problem.  It may have been rejected by a moderatory, the address can only accept email from certain senders, or another restriction to prevent any delivery.

  The Organization rejected your message: hpeprint.com. »

  I've reconfigured my printer to my router.  Any suggestions?

  Hey @LoreeW,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I understand that you have a few problems with ePrint using your HP Officejet Pro 8610 e-all-in-one printer.  I want to help you with this.

  I recommend that you first check your printer to verify its intact ePrint connection:

  • Touch the icon (webservices)
  • If you see an address @hpeprint.com, I recommend that you try to send a test ePrint from a different email domain than what you use on your work computer.  If it prints correctly, we can rule out your printer as being a factor in this particular issue.  If your printer's Web services is enabled is more, re - enable.  Any problem would occur with this, click here to access another relevant post I created.  Scroll to my suggestion re: setting a manual DNS as this tends to help by allowing the webservices where fail the normal steps.

  If you were able to send your printer work ePrint of any e-mail domain other than the one you use at work, read on.  Click here to see an HP ePrint article that focuses on the various factors that can contribute jobs ePrint not printing not.  Note that some areas of corporate email may become incompatible with ePrint due to the presence of a digital signature in the outgoing message template.  EPrint jobs you send work meet these criteria?

  Please let me know the result of your troubleshooting by responding to this post.  Thanks again for reaching out in the Forums - we are always happy to help you.  If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below.

  Have a great day!

• New printer, HP Officejet Pro 8610. Unable to get the printer added to my Windows 8.

  New HP Officejet Pro 8610.  Cannot add the new desktop printer.

  Hello

  Please, download and run the Installer printer HP www.hp.com/go/tools

• OfficeJet Pro 8610: No desktop Windows 7 printing and Officejet Pro 8610

  I bought and installed a new 8610 Officejet Pro about a month ago.  My desktop computer is a unit of HP Windows 7.  The printer is wireless.

  Until a few days ago, everything worked fine, but now I can't print anything from my desktop computer.  Printing from my computer MacBook laptop works very well.  Printing from my iphone is fine.  Digitization of the desktop computer is fine.  Webprinting is fine.  The printer icon has a nice green checkmark in the devices folder.

  I ran printing HP and doctor Scan, which claims to solve a problem of port, but does not solve the problem.

  I use windows to troubleshoot the connection, claiming to make the printer available to my homegroup, but it does not solve the problem.

  I tried to change the security settings for the spooler.  Has not solved the problem.

  I can not manually stop and star the spooler via prompt back.  Said system 5, access denied error.

  It's maddening.  I got rid of my old printer (which must be printed from the office) so that I could have a capacity of wireless printing, and now I have the ability wireless, but impossible to print from my desktop.  Aaaaggghhhhhh!

  Hey @steplaw,

  Thanks for getting back to me on this subject. Now I'll have to charge you another Officejet driver on your product. Because the network connection is fine, and scanning is still fine, I do not think that the problem you are experiencing is connectivity or related software. This driver replacement, I'll have to charge you will work exactly the same way as the e-all-in-one printer driver Officejet Pro 8610. Therefore, you won't lose all the features by this fix. Please, try the following steps.

  Step 1: Clear the temporary files:

  1. Click on the Start menu
  2. In the box "search programs and files" located just above to start after you click on it, type %temp% , and then press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

  Please proceed to the next step.

  Step 2: Load driver replacing:

  1. Please click hereto download the Officejet driver
  2. Once the download is complete, you can get a command prompt to run the download. If you see the prompt run, please let it run.
  3. An extraction should now take place. When the extraction is complete, an install window can jump open. Please close windows install everything. You do not want to run a facility.
  4. Then, click on the Start menu. In the box "search programs and files" type folder and press enter on your keyboard
  5. When the Temp folder opens, find the file 7z. Click this folder to open it. It should include files that say OJ860
  6. At the top of this file, you will see a file path bar. It may show something like "computer - disc Local C - users - AppData - Local - Temp - 7z... " Left click on the right side of this path to file on the top bar. The path should now highlight.
  7. Right click on the highlighted file path and select copy
  8. Close the Temp folder
  9. Click on the Start menu
  10. Select the devices and printers
  11. Right click on your HP Officejet 8610
  12. Left click on printer properties
  13. Left click on the Advanced tab
  14. Left-click on new driver
  15. When the new window opens driver hit please 'Next' until you see a list of manufacturers and Printers
  16. Click the "disk" button at the bottom right
  17. When the "install from disk" window opens, we simply right click on the file path bar and 'Paste' in the path to the copied file previously.
  18. Click OK
  19. When prompted choose the HP Officejet 8600 printer and click "Next" until the driver window add farm
  20. Under printer properties , select apply, but don't hit not OK
  21. Select the general tab
  22. Rename your printer in HP Officejet Pro 8610
  23. Click OK

  Now that the other pilot Officejet was responsible, please test print in order to confirm if the printing problem is resolved.

  Please let me know if the steps I have provided resolve your printing problem. Good luck!

• HP office jet pro faces adaptation on a HP Officejet Pro 8610 8610:2

  I have an original side 2 and want to copy of side 2.   How can I get this printer 8610 to make two copies of faces from the automatic document feeder?  The printers menu window only has: selections for "copy 1 original side 1" GOLD "copy 1 original side 2 side.

  What so I have a side 2 original and copy side 2?

  I have the '2 accessory faces of printing"attached and printed 2 sides original of the computer to the printer for a copy of the 2 sides.

  Any help/direction will be gratefully received-thank you

  Hello

  The duplex is not supported by the HP Officejet Pro 8610. automatic duplex printing is supported only for this model.

  The HP Officejet Pro 8620 provide this type of functionality for this series, not the 8610.

  Kind regards

  Shlomi

• HP Officejet Pro 8610: HP Officejet Pro 8610 does not recognize ink cartridges

  My printer has ceased to recognize its ink cartridges. In a first stage, the problem happened occasionally and could be fixed by installing and reinstalling the cartridges or just wait a few days, but now it is continuous.

  When I turn on the printer, it immediately gives me an error (without code), saying that it cannot find the cartridges. All four are marked on the screen as not found. I followed the instructions of troubleshooting here: http://support.hp.com/us-en/document/c04090902

  The cartridges are genuine, they are the ones that came with the printer. I removed the, checked the contacts of the four. They look damaged or dirty, but used a cloth to clean all anyway. Put back them, did not help. Checked the latch, it was in the correct position. I even tried the restart without result.

  I tried to replace the cartridge with a new one (again, product HP genuine), but does not replace the printer either. And because all cartridges have failed at the same time, I can hardly belive the problem lies in them.

  I come from Finland, and I've not found a phone number, I could ask for help. Does one exist even for my country?

  Hey @Leathert,

  Welcome to the Forums of HP Support! I hope you enjoy your stay here.

  I see that your Officejet Pro 8610 e-all-in-one printer does not recognize the cartridges. I could help you with that, but it seems that you have already found the HP document that will guide you in troubleshooting. Instead, you can contact HP (in Finland) support by clicking this link.

  I hope you get your sorted question and I hope you have a great weekend!

  If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.
  
  If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

• HP Officejet Pro e-all-in-8610: HP Officejet Pro 8610 - error Code: "0xc19a0013" (printhead missing or failed)

  I bought the printer (e-all-in-one printer HP Officejet Pro 8610) in January 2015.  The printer was working properly - fax, copy and scan, until two days ago.  Now, it doesn't print at all.  Received an error code: "0xc19a0013" (missing or does not have the print head).  An expanded version of the error code reads: "the print head seems to be missing, not detected, or incorrectly installed.  Error: 0xc19a0013.   The printer uses a removable printhead, HP Ink cartridges (black) 950 and 951 (cmy).  I used the diagnosis of HP support recommendations: all software and firmware for this printer is installed. HP ink cartridges are not low or empty; remove the printhead ink cartridges and reinstall them.

  There are several steps in the recommendation of troubleshooting, but I stopped to lift the printhead.  Because of my technical inexperience, and there were too many ceveats (attention, attention, proper relocation and etc..)  with the removal of the print head which could cause problems more serious.  Then, I stopped to remove and clean the print head.  Also, used the doctor to Scan printer HP for assistance. Tool to clean the printhead does not.   What worries me most with the 0xc19a0013 error code is his explanation: the print head seems to be missing, not detected, or incorrectly installed.  I can use all the help I can get to understand what is happening with the error code that I received and the resolution of the printer malfunction.

  Contact HP technical support at the 800-474-6836 for more options.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.
  Language-country selector.

• Install OfficeJet Pro 8610 on Windows Server 2012

  Hello

  I'm trying to install the drivers for a Pro OfficeJet 8610 on a system running Windows Server 2012. I installed the drivers from here (after choosing Windows 2012 for the operating system): http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-8610-e-All-in-One-Printer-series/53...

  First of all, I tried to install using the GUI (Setup.exe) but ran into an error indicating that the operating system was not compatible.

  I did some research and discovered that these drivers must be installed by using the command line and the command msiexec.exe. I tried to do it by using the following command-line (with administrator privileges): msiexec.exe /i PATHTOMSI

  However, when I do that, it gives me ALWAYS an error of incompatible operating system. Don't know what to do here.

  Here is a link to the Post on the HP Forum explaining the need for a command line install: http://h30434.www3.hp.com/t5/LaserJet-Printing/installing-Pro-8610-Windows-server-2008rt-X64/m-p/426...

  Thank you.

  I ended up soliving this problem myself while tinkering around.

  I went through the process of adding a new printer through the devices window and printers.

  I said my printer was not listend so opted to manually configure a printer. I have created a new local port and he just called the name of the printer. He then invited for drivers. I chose the disc and then navigated to the folder where I had extracted the printer drivers. Selected this file and the drivers installed.

  This example gets the drivers installed in the system. Windows should then automatically recognize/install the printer if it is plugged.

  Mind you, I had to do that only for printing on a desktop connection remote. If you need the real HP software installed to print AND scan, this will not work for this.

• HP Officejet Pro 8610: printer says ink cartridge is damaged

  Hello, my printer was working well, but the colors were not true to life printing.  I tried to print a page of print quality diagnosis and this prompted to say that the ink cartridge is damaged. Now, it will not be printed. Help, please.

  Hi @sooz01,

  I see that you get an error message "ink cartridge is damaged. I would like to help you today.

  Please, try the following steps to see if it will solve the problem.

  'Missing cartridge' or "Incompatible cartridge" Error Message is displayed for Printer series e-all-in-one HP Officejet Pro 8610, 8620, 8630, 8640 and 8660.

  If the problem persists, please Contact the HP Support for help. Check the model number and the form to receive a file number for faster assistance.

  If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

• OfficeJet Pro 8610: Program InstantInk HP

  I try to save my printer to the HP InstantInk program.  One of the steps requires that I have print a page the printer which will include a code identifier for the site instantink.  My printer now appears to be out of yellow and white ink and, therefore, do not print.

  Is it possible to get this code without being able to print?  If I go buy ink, it defeats the whole purpose to register for this service.

  Hey @Undrhil,

  Welcome to the Forum from HP Support.

  I understand that you're looking to get the claim code from your e-all-in-one printer HP Officejet Pro 8610 without printing so you can finish your instant installation of ink. I want to help you with this.

  If your printer is connected to a network (ethernet or wireless will do) tap the Web services your façade of 8610's (). If the webservices are not activated, activate them and press OK to enable the automatic updates of printers. If you see just low ink alert messages jumping in front of them. Under the summary webservices, you should see an ePrint ending address by @hpeprint.com. The foregoing the ' @' symbol is your claim code. If this code does not work, press Print Info under settings webservices; (I realize that this will not print, but it will update the code and make it sustainable for the rest of the configuration of your ink instant).

  If these suggestions are not useful, I recommend that join you our cloud support team. You can click on the following link to start a business: https://support.hp.com/us-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249#Z7_3054ICK0KGTE30AQO5O3KA30F3
  Once you complete the form online to build your business, you can choose among different ways to contact direct.

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support. Have a great day!

• OfficeJet Pro 8610

  Can I plug my Officejet Pro 8610 into a surge protector with multiple sockets or must it go directly into the wall jack as was the case with my previous printer a 8500?

  Hello

  You can try to hook the printer through a surge protector and to verify it works, however if the printer would not get enough power it can cause different issues such as the quality problems with the unit sanner (for example during copy, scan or fax), the error message of false as a jam of transport, network of stability or power problems problems such as no answer while pressing the power button or "standby mode".

  If you experience these issues, it will be essential to connect the printer directly to a wall outlet and it is always recommended to ensure its implementation by my experience.

  Shlomi

• HP OfficeJet Pro 8610: HP OfficeJet Pro 8610 do not print

  Hello

  I use OfficeJet Pro 8610 as a network printer. Three computers have access to it. Two PC works fine with the printer, a - is not. The problem is the computer with Windows XP (the other two are: also a XP and Windows 8).

  I installed the drivers and software with CD. OJ8610 is visible, it is under "devices and printers".  When I try to print something I get messege that the page is sent to the printer, but later there is no reaction. There are no jobs in the queue.

  Can you provide assistance for this situation?

  It seems that my problem is solved. I did it, it's always before trying your solution.

  That's what I did:

  1. I uninstalled the drivers and the software of the instrument;

  2 rebooted in Safe Mode;

  3 restarted again and started Windows normally;

  4. connect the device to the computer via the USB cable.

  5. install the drivers - NOT to launch the HP CD, but using "Add new printer" Wizard in "printers and faxes" under the control panel (when asked for the location of the drivers, I indicated on the HP CD).

  6. I printed the test page - and it worked.

  7. then, I installed the device as a network using CD HP printer.

  8. I have test page printed successfully as a network printer using my camera.

• OfficeJet Pro 8610: Cannot receive faxes

  I am able to send faxes but not receive them. I turned off in error correction, changed the fax speed to slow and auto answer enabled. None of this has worked.

  I think the problem might be the way that the printer and fax are connected. I have a cable modem and the telephone line goes directly from the modem jack. My phone service is through Comcast cable, then nothing is plugged directly into the wall jack to the phone.

  I have a phone on the same phone number, which is plugged into the upper Jack on the printer. The (phone) cord frrom the modem cable to the printer is plugged directly underneath.

  Hello @foxtail09,

  Welcome to the forums of HP.

  I understand that you Officejet Pro 8610 is unresponsive to faxes.

  I would like to help.

  Everything seems correct.

  Your phone line has a service of voice mail on this subject?

  Voicemail could be intercepted the fax before that the printer gets it.

  Run a test fax report to determine the status of fax on the printer and whether or not it is properly configured to send and receive faxes.

• HP Officejet PRO 8610: No Option "form to tray assignments.

  Hey,.

  I just installed a HP Officejet PRO 8610 with accessory extra tray 2 (A8Z70A) on a 64-bit windows 8.1 computer. The printer is connected. What I'm asking, it's for my users to be able to send legal documents of sizes to the printer and have it automatically pull from the appropriate paper tray. In my case tray 2.

  My problem is that I don't see the "Form to tray Assignments" option on the tab settings of the device that would allow me to set what size of paper the printer would shoot a paper size given, tray 1 or the tiroir2. Grateful for any help.

  I already tried some things:

  Using drivers from the CD provided, as well as on the site of HP

  The upgrade of the firmware (it was already up to date)

  Installation on windows 7

  That's what I see now. The picture at the bottom is the setting for my HP Officejet 8100, which shows what I would see on my page of 8610 settings is to say "forms to tray assignment" options.

  

  Here my HP 8100 settings show clearly how can I assign sizes page for each tray.

  

  Hey @Sharltonagain!

  Thanks for getting back to me!

  There is another work around that can help!

  You should be able to add the printer twice through the window devices and printers.  You can name a 8610_tray1 and the other 8610_tray2.

  Once the printers are named:

  1. Right-click on 8610_tray1
  2. Go to the printer properties
  3. Click on the Advanced tab in the upper part of the window
  4. Click on "Default printer"
  5. Click the paper/quality tab
  6. Change the paper source for the Tray1
  7. Change the media to the desired media
  8. Click apply/OK
  1. Right-click on 8610_tray2
  2. Go to the printer properties
  3. Click on the Advanced tab in the upper part of the window
  4. Click on "Default printer"
  5. Click the paper/quality tab
  6. Change the source of paper in tray 2
  7. Change the media to the desired media
  8. Click apply/OK

  Now the printers is added twice with the default settings for each.  Now when you print, you can choose the name of the printer that you want, and it will print these parameters.

  Let me know if it works out and sorry but I don't know if they do an update or not.

• OfficeJet Pro 8610 X 64 8.1 win question over both sides of the pdf, Word Doc multi-page brochure printing.

  HP Officejet Pro 8610

  HP Envy laptop

  8.1 Windows X 64

  Printer will not print back of the pdf booklet by choosing the best quality.

  Get the message "Cancel printing" on printer when trying to print the second side.

  kicks then paper.

  In addition, printer does not multi make page print job when printing on both sides Word 2013

  document.  Stops at random page number, get message «Cancellation of print» print

  printer.

  Complete features uninstalled and reinstalled software by following the instructions

  by HP Support Forum's message dated 23/09/2014.  Problem

  There are still.

  Hey!

  So happy to hear that everything is in place and functional for again you!

  Please take the time to click the button of "acceptable Solution", while others may see this post and they can get a fix quickly. Also if you want to say 'Thank you' click 'Bravo '. I would really appreciate one or both of these actions because it makes things easier for the new people on the Forums to get help fast.

  Better luck in the future and have a great day!