OfficeJet Pro 8715: Wireless sporadic printing

My 8715 Pro OfficeJet worked perfectly out of the box for months.  Now, it does print that sporadically - I can't find the rhyme or reason to when and why it will print.  Have tried to reinstall, update, reboot, restart my router by turning off my firewall, etc.  It will print from my phone (iphone 6s) or my laptop.  It will print a test page when not selected in the printer itself no problem.  Problem started 10/16/16, from what I can tell.

I tried to choose another driver, according to the instructions on another thread, and this has solved the problem for my laptop, but not my phone.

Any ideas?

Thanks for letting me know that you can print from iPhone now, but still cannot print from the computer, @krcullen.

Download and run Print and Scan doctor. It will diagnose the problem and could solve it automatically. Let me know the results.

Cycle power to the router, computer and printer. Try and access the Web built-in to the printer server. Type the printer's IP in the browser to see if it loads the page from the printer. Let me know.

Here are some more things to check if the problem persists.

Check the address IPv4 of the computer to verify that it matches the IPv4 of the printer address.
Printers and devices, right click on the printer, on the left, click printer properties, select the Ports tab, click on Configure Port.
If they do not match and then close the window configure the Port and click on create a port and follow the instructions in the wizard.

Type the IPv4 address.
Make sure the printer is online.

Test the printer.

If you're still having problems, check the address of IPv4 network on the computer to see if the first 3 sets of numbers match.

Press the Windows and R key at the same time, to show the command line run, type cmd, then type Ipconfig.
Check the IPv4 address.
Now, check the IPv4 address for the printer.
Do the first 3 sets of numbers match?

If this isn't the case, then the printer and the computer are not on the same network.

Try and ping the printer.
In the same window type ping IPv4 address of the printer. (space between ping and the IP)
Return all the answers?

Let me know the results. Thank you!

Tags: HP Printers

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