HP Officejet Pro 8715?: on my menu of the printer

I have a white? on my menu of the printer on the left side.

I downloaded the latest update for windows 10 that my mac is partioned via bootcamp and as she arrived a message came saying my printer needs attention and the? brand appeared.

If I press on the? mark, need me just to a help screen.

How can I find out what causing the? mark so that I can try to fix it or it should be there?

The printer prints well and does everything that I ask him too so I am really confused as to why this symbol/icon lights up on my screen printer on the left menu under the Home icon.

The? Mark disappears when the printer starts on the eve.

Any ideas anyone?

Hi @Crystal18,

Welcome to the HP Forums!

I understand that you found a question mark on your printer HP Officejet Pro 8715. I'm happy to help you!

According to page 7 of the guide of the userof this printer, this behavior seems to be a normal operation of the printer. The question mark is supposed to be there so that you can get the Help menu whenever you may need.

If it helps, please consider clicking on "accept as a solution." And, please click the thumbs up icon. The two icons are below this post.

Hope that answers your question and have a nice day!

Tags: HP Printers

Similar Questions

  • OfficeJet Pro 8600 Plus: can not get the printer to function after installing new wireless router

    I recently changed routers from D-Link to a Netgear R6400.  I could get my desk, the laptop and the i - Pad to connect to the new network, but not my HP Officejet Pro 8600 more.  When I try to change the IP address, which is what I think I do, the screen indicates "this feature has been locked by your system administrator or the one who put up the system."  I'm the only one using this printer and I put in place originally, but I do not remember 'locking' anything.  Will you please tell me how to solve this problem, so I can use the printer again.

    Hello

    Thank you for using the HP forum.

    A suggestion that we recommend is to uninstall and reinstall the software FULL of features.

    Alternatively, you can try the doctor print and Scan?

    Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem

    http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU

    Hope that helps.

  • HP Officejet Pro X476dw. Message: problem with the printer or ink system. 0xc6fd0213 error code

    HP Officejet Pro X476dw purchased June 2013.  Windows xp operating system.

    Printer does not.  In a "print order" function, by modem or button copy to printer, gives me the error message: the printer failed.  There is a problem with the printer or the ink system.  0xc6fd0213 error code.

    Sometimes spits out a blank sheet of paper.

    Hi people, as @Bryan_P has said - Please contact the HP support by phone on this error message. The below listed phone numbers...

    http://welcome.HP.com/country/us/en/wwcontact_us.html

    Can you please post back to let us know how you go?

    Thanks, Ciara

  • New printer, HP Officejet Pro 8610. Unable to get the printer added to my Windows 8.

    New HP Officejet Pro 8610.  Cannot add the new desktop printer.

    Hello

    Please, download and run the Installer printer HP www.hp.com/go/tools

  • I installed a driver for my printer Hp Officejet Pro L7380. How to connect the printer to the computer that works with windows vista?

    I installed a driver for my printer Hp Officejet Pro L7380. I can print from my computer and it detected that it, I can't scan anything on my computer because it is not connected. I have tryied Conect it but can not select. So my question is, how I connect printing to computer?

    Specify that you are trying to scan a document Hp Officejet Pro L7380 to your Vista machine.  It has only a single computer attached, or is it a printer networked with other computers?

    If you have installed the base drivers and not the additional software that allows scanning etc so maybe it's why you fail.

    Have a look here.

    Software & Driver Downloads
    http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=2093&LC=en&cc=au&DLC=en&sw_lang=&product=3198092#n190

    It might be possible with just the base drivers, for other software, such as your Photo editing programs, including painting, for import documents or images from the scanner.  Windows Fax and Scan can be able to do.  When you go in such programs are there options scan and they see your scanner?  If this is not the case, try the full download.

    If you want to of HP to make scanning programs, you may need the-base drivers and software (larger download).

    For my HP ' All in one ' works like a scanner, it was necessary for me to download all drivers and software.

  • OfficeJet Pro 8715: Black ink only as default for OfficeJet Pro 8715?

    I want the printer to black ink only as a default value, project, to make it cheaper to print things unimportant!

    My 5180 Photosmart all-in-one offers a menu of easyunderstanding to fix.

    Everyone knows the secret :-)?

    Olov

    Hey there! @Olov1,

    Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

    I understand that you need your printer to print in black only.

    Please try a few steps mentioned below.

    Go to devices and printers.

    Click right, OfficeJet Pro 8715.

    Select Printer Preferences.

    Click the advance button.

    Access the printer features.

    Click on print in black and white and the menu drop down select black ink only.

    Or

    Go devices and printer.

    Click right, OfficeJet Pro 8715.

    Select the properties of the printer.

    Go to the device settings tab.

    And select the print in black color.

    Please find the below photo accessory.

    Let me know how it goes!

    Have a great day!

  • HP Officejet Pro 8715: scan to separate files

    I want to scan a stack of documents with the autofeeder, and each document in a separate PDF file.  Is this possible on a printer HP Officejet Pro 8715?

    Thank you.

    Hello

    He doesn't know how many pages on the first document and the second one... so he can't do the job. There are few options, the following is a good software:

    http://www.PDFSam.org/downloads/

    I usually use PDFSAM ( Split hasnd Merge PDF) divide after a big scan OR to extract a chapter of a thick book. I also use it to combine/merge some small PDF files to a larger file.

    Please download the basic version, it's free. You have to pay to use the other version.

    Kind regards.

  • HP Officejet Pro 8715: eliminate unwanted faxes

    I recently bought an officejet pro 8715.  I want to eliminate unwanted faxes.  But many shippers send the fax with the fax number not identified.  (I can't block these faxes unidentified).  I want to store all the faxes on the 8715 and then post them on my computer before printing.  In this way, I only print the faxes that I want.

    Can I do this?

    Harold681

    Hey @HAROLD681, welcome to the Forums of HP!

    You can certainly store your course of phases on your computer and print the ones you choose to print. Information and instructions to configure the functionality of digital fax begin on page 10 of the user manual.

    If this solves your request please click accept button Solution below to mark your post as solved. If there is something else I can help with that let me know. Thank you.

  • OfficeJet Pro 8600 - find IP address on the touchscreen

    On my Officejet Pro 8600, how can I find the IP address on the screen touch printer?  Thank you.

    "View the network settings" menu of the façade

  • Country/language printer Officejet Pro 8620 settings - how to change the language to English?

    Country/language printer Officejet Pro 8620 settings - how tdo Ichange the language to English? Thank you! Paul

    Hello

    Thank you for using the HP forum.

    1. go in the Panel controls the printer you

    2. slide to the left and select Setup (the gear icon)

    3. Select Configuration of the printer (in the first line of the menu)

    4. the language is the second line on the list of lists of "printer setup".

    Hope that helps!

  • OfficeJet pro 8500 a: records being cluttered when printing

    the printer was working a few months when I printed something. and today I had to print something for the first time in months and paper ceases to be cluttered.

    and when I try the align print heads, it not aligned correctly and right side rear of the document that has been printed keep getting scrumbled for some reason any.

    can someone help me with this?

    HI @miniminS,

    Thanks for joining the Forums of HP Support for a solution to your printer problem.

    I understand that you used an Officejet Pro 8500 HP e-all-in-one printer with a Windows 10 computer but it is now blocking paper. I would like to help with that.

    Here is the document of support with this problem - a "paper jam" message for HP Officejet Pro 8500 (A910) a e-all-in-one printer series.

    Please let me know if that solves the problem, or if you need assistance.

    Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

    Thank you!

  • HP Officejet Pro 8500 a: HP Officejet Pro 8500 has come looking for the paper.

    Hello and thanks for any advice.  I have a HP OfficeJet Pro 8500 started a clicking then that he was trying to pick up the paper for printing a document and then received a paper error output (bin was full).  I removed all the paper and found a small plastic piece 1/4 inches long and looks like a piece of home (he's not... looks like only). I replaced the paper and tried to print.  I opserved that the mechanism of paper collection has diminished, but the wheels do not turn. I manually pushed a piece of paper in front of the van and it printed.  The collection of paper wheel is the problem... is there an available spare part?

    Hi dwaryk,

    Thanks for joining the forums of HP's Support with your request.

    I understand that you have a HP Officejet Pro 8500 has e-all-in-one printer that seems to have lost perhaps a part and the mechanism of paper collection has stopped working. I'll help you as best I can.

    I checked the list of replaceable parts for this printer and who find that the mechanism of collecting paper is not a replaceable piece by customer. If the printer is broken, a replacement may be your only option.

    I suggest you contact HP support. They could have an option to replace/upgrade the printer that you could save a few dollars to the retail costs.

    What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  • OfficeJet Pro 8660: default margins with double-sided printing

    I have a 8660 OfficeJet Pro connected wireless via a network to two computers, one running Windows 7 and the other running Windows 10.  On the Windows 10 machine, I noticed that when I print on both sides of the paper, the default printer to the print wide margins (1 ").  For example, I have a 3 pages with 0.25 "Excel document margins.   If I print it in the form of three separate pages, it prints very well, with margins as I have defined it.  But if I print the same document using the option "print on both sides", the printer uses the wider margins.

    This only seems to happen on Windows 10 machine.  Given that the two computers are connected through the wireless network, I do not understand why they should all work differently.

    I hope someone can help!

    Hi @Patti_Mik,.

    Please get back to me and provide other information. I see that you have the printer Officejet Pro 8600 Plus.

    If the same document print from another computer, there is probably a problem with the driver for printing on Windows 10.

    Please download and run the print and Scan Doctor, to confirm that you are using the correct printer driver.

    • What were the results when you ran the printing and scanning doctor (she print or scan, error messages)?

    In addition, I would like to try to create a custom paper size to see if you can get it to print properly.

    What program are you printing from?

    • Try to print the document to a different application.

    Please reply to this message with the results. Good luck!

  • HP Officejet Pro 8600 no possibility to configure the Port

    My OS is Win 8.1 (last version), latest version of the printer driver, last wizard to install printers used.

    My first printer "HP Officejet Pro 8600" folling down on the issue of the screen. I'm doing a swap with the same model, I have to uninstall and reinstall the full with Wizard, now I have some difficulties to recognize the printer.

    -Shortly, no communication!

    -A few times, printing find after printer communication error.

    If I go to "Properties/Port/port" I got "Error Message.

    > An error occurred during port configuration.

    > The file name, directory name or volume label syntax is incorrect.

    Could be a former key stay in the registry (with the old link to the printer)

    I have to uninstall and reinstall the wizard fuul without success.

    Now the analysis feature does not run and printing run with delay.

    Major Remarq:

    I have no problem with MAC OS 9.x to 10.10.1

    Thank you very much in advance for your support

    Hello

    The port must not be changed that way but through the HP software, it is managed by the software and such a mistake is planned during the attempt to change the port...

    Try opening the HP Officejet Pro 8600 software, and then click the Utilities.

    Click Update IP address and type the IP address of the printer, which can be found by clicking on the icon wireless/network at the top of the Panel before you the printer.

    Click on save and confirm, then close and reropen the HP software,.

    What happens when you try to scan now?

    It'll work, or is there a specific error or behavior?

    As well try now the doctor of printing & scanning HP, it is listed under the Utilties batn so, follow the steps on the screen by selecting the difficulty of analysis and let me know the results if you are still having problems.

    Shlomi

  • Can't scan on HP Officejet Pro 8500 has e-all-in-One Printer series - A910 using Cougar?

    How scan you on an HP Officejet Pro 8500 has e-all-in-One Printer series - A910 using Cougar? Whenever I try, I get the following message:

    Error message: Scanner reported an error - unable to open a session on the device.

    Hi Irossga,

    This document explains how to use the built-in features to your operating system to scan photos and documents.

     

Maybe you are looking for