Officetet Pro 8630: Outbound Fax error 340 on HP 8630

I try to send a fax in black & white 1 page through the ADF on a HP 8630. Transmission fails every time with error 340. I checked the error on this page, and he advises trying to turn off the machine for 10 seconds, what I did without result. He also says that it may be a problem with the receiving fax machine. But I tried to send the same fax to the same beneficiary with another fax machine, and it goes through fine. In addition, the fax recipient is hosted by k7.net e - fax service, so I doubt that they have problems with their 'machine '.

But it is there that it gets even more strange. A test, I tried to send a fax to the same number of receipt using my computer and the 8630 fax driver, and the fax went through fine. Then I tried to send the initial fax using the glass on the 8630 instead of the ADF, and who went through as fine. So apparently the 8630 unable to connect that receives the fax when sending the ADF, but it can during the sending of the glass or the fax driver. That makes no sense at all. Then I tried to send a fax using the ADF test to a different number of receiver, and it worked fine.

Any suggestions?

Hi @gurs,

Welcome to the community of HP.

I understand that you get "340 error" when you try to fax from the ADF of your HP Officejet Pro 8630. I will do my best to help.

Based on what you explained in your first post, given that you can send by fax both the ADF and the glass of the scanner, the printer has full functionality. Looks like it's a question of power, or a line problem.

When you use the scanner glass and ADF the printer draws more power. Make sure your printer is plugged directly into the wall outlet, not a surge protector or power bar, which ensures the printer becomes full power.

Also, try to change the Mode of Error Correction (ECM). The connection of the telephone line can be noisy. The telephone lines of poor sound quality (noise) can cause problems of fax. Check the sound quality of the phone line by connecting a phone to the telephone wall jack and listen to static noise or other. If you hear noise, disable the Mode of Error Correction (ECM) and try to send a fax again.

To change the setting of the ECM from the control panel
1. in the Control Panel printer display, press and drag your finger on the screen and then press Setup.
2. press on the configuration of the fax machine.
3. Select advanced fax setup.
4. press on the Mode of fixed error to turn on or off.
5. Select on or off.

If this help will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

I hope this helps and have a nice day.

Tags: HP Printers

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