Offline on Officejet J6480

Similar Questions

• OfficeJet J6480: Installed drivers, printer offline

  I had this problem for ages with my OfficeJet J6480 since the last update of Solution Center 13.0, who since then has caused a lot of grief for printing and network scanning to questions about my mother Aspire 6530 which has Vista 32 bit on it. My machine which is a custom built Asus P5N - D with Windows XP 32 Bit on it works perfectly with the wireless printer and has no problem with scanning for features.

  I reinstalled and rubbed the drivers many times, more a reformat. When the installation takes place the printer works perfectly, then later the printer is unable to come online with my mother Vista machine wireless.

  The only question I can find is that, in the control panel under printers Vista is that the J6480 is considered as offline, and to get the printer online, I have to right-click on the printer and select "use printer online". This resolves the issue until the computer gets shutdown. I don't know what to do and it's really disturb my mother.

  Diagnostics of the network for computers are:

  Windows XP Asus P5N - D

  -----------------------------------------------------------
  Dumping Info Diallo started on 2010-01-02 11:14:08
  -----------------------------------------------------------

  CNDUMasterData: DumpStores() started *.

  m_pNetworkStore-> dump() started *.

  Data from the network of CNetworkStore

  HostName: kenstermain
  IP address: 192.168.0.199
  Type of connection: Wired
  Signal strength: 0
  Adapter: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
  MAC computer: 00:1F:C6:EA: *: *.
  VPN connection: No.
  Subnet mask: 255.255.255.0
  Default gateway: 192.168.0.1
  MAC address of the router: 00:24:01:68: *: *.
  Is the connected network: Yes
  Is connected to the Internet: Yes

  m_pNetworkStore-> dump() finished *.

  m_wlanNetworkMap contains 0 wireless devices
  m_pWlanNetworkStore-> dump() finished *.

  Network node: #1
  MAC address: 00:00:01:68: *: *.
  HostName: [unknown]
  IP address: 192.168.0.1

  Network node: #2
  MAC address: 00:00:C6:EA: *: *.
  HostName: kenstermain.phub.net.cable.rogers.com
  IP address: 192.168.0.199

  Network node: #3
  MAC address: 00:00:4: B2: *: *.
  Hostname: MARJAKIRVES-PC
  IP address: 192.168.0.253

  Network node: #4
  MAC address: 00:00:64:40: *: *.
  HostName: HP3DCC58
  IP address: 192.168.0.254
  Friendly name of the unit: series HP Officejet J6400

  m_pNetworkNodeStore-> dump() finished *.

  CNDUMasterData: DumpStores() done *.

  ---------------------------------------------------------

  Windows Vista Aspire 6530

  -----------------------------------------------------------
  Dumping Info Diallo started at 02/01/2010 11:16:46
  -----------------------------------------------------------

  CNDUMasterData: DumpStores() started *.

  m_pNetworkStore-> dump() started *.

  Data from the network of CNetworkStore

  Hostname: MarjaKirves-PC
  IP address: 192.168.0.253
  Connection type: wireless
  Signal strength: 84
  Adapter: Atheros AR5B91 wireless network adapter
  Computer MAC: 00:23:4: B2: *: *.
  VPN connection: No.
  Subnet mask: 255.255.255.0
  Default gateway: 192.168.0.1
  MAC address of the router: 00:24:01:68: *: *.
  Is the connected network: Yes
  Is connected to the Internet: Yes

  m_pNetworkStore-> dump() finished *.

  m_wlanNetworkMap contains 3 wireless devices
  Wireless SSID device #1: Kirves

  #2 of device wireless SSID: Wireless2

  #3 Wireless SSID: clyde

  m_pWlanNetworkStore-> dump() finished *.

  Network node: #1
  MAC address: 00:00:01:68: *: *.
  HostName: [unknown]
  IP address: 192.168.0.1

  Network node: #2
  MAC address: 00:00:C6:EA: *: *.
  HostName: KENSTERMAIN
  IP address: 192.168.0.199

  Network node: #3
  MAC address: 00:00:4: B2: *: *.
  Host name: MarjaKirves - PC.phub .net .cable .rogers .com
  IP address: 192.168.0.253

  Network node: #4
  MAC address: 00:00:64:40: *: *.
  HostName: HP3DCC58
  IP address: 192.168.0.254
  Friendly name of the unit: series HP Officejet J6400

  m_pNetworkNodeStore-> dump() finished *.

  CNDUMasterData: DumpStores() done *.

  -----------------------------------------------------------
  Dumping Info Diallo started on 2009-12-16 21:39:13
  -----------------------------------------------------------

  CNDUMasterData: DumpStores() started *.

  m_pNetworkStore-> dump() started *.

  Data from the network of CNetworkStore

  Hostname: MarjaKirves-PC
  IP address: 192.168.0.253
  Connection type: wireless
  Signal strength: 94
  Adapter: Atheros AR5B91 wireless network adapter
  Computer MAC: 00:23:4: B2: *: *.
  VPN connection: No.
  Subnet mask: 255.255.255.0
  Default gateway: 192.168.0.1
  MAC address of the router: 00:24:01:68: *: *.
  Is the connected network: Yes
  Is connected to the Internet: Yes

  m_pNetworkStore-> dump() finished *.

  m_wlanNetworkMap contains 2 wireless devices
  Wireless SSID device #1: Kirves

  #2 of device wireless SSID: Wireless2

  m_pWlanNetworkStore-> dump() finished *.

  Network node: #1
  MAC address: 00:00:01:68: *: *.
  HostName: [unknown]
  IP address: 192.168.0.1

  Network node: #2
  MAC address: 00:00:C6:EA: *: *.
  HostName: KENSTERMAIN
  IP address: 192.168.0.199

  Network node: #3
  MAC address: 00:00:4: B2: *: *.
  Host name: MarjaKirves - PC.phub .net .cable .rogers .com
  IP address: 192.168.0.253

  Network node: #4
  MAC address: 00:00:64:40: *: *.
  HostName: HP3DCC58
  IP address: 192.168.0.254
  Friendly name of the unit: series HP Officejet J6400

  m_pNetworkNodeStore-> dump() finished *.

  CNDUMasterData: DumpStores() done *.
  -------------------------------------------------------------------

  So is there a way I can fix this.

  Thank you and best regards,

  Ken Sullivan

  My desktop computer
  MOBO: Asus P5N - D
  CPU: Intel Core 2 Duo E8400 3.0 GHz
  GPU: EVGA 9800 GTX + Superclocked + @ 800 MHz
  RAM: OCZ Reaper HPC DDR2 800 @ 800 MHZ 4-4-4-12
  Power supply: PC power and cooling Silencer 750w
  LCD: BenQ E2200HD

  Printer: OfficeJet 6480
  My laptop: Dell Inspiron 2200
  MOM's laptop: Acer Aspire 6530

  I have some general recommendations:

  (1) of the D - Link DIR-655 WIRELESS SETTINGS-> configuration of wireless network at hand:

  (a) set the Mode 802.11 Mixed 802.11n, 802.11 g and 802. 11B for optimum compatibility.  If you are positive that there is no 802. 11b devices in the area, you can use mixed 802.11n and 802.11 g.

  (b) disable Auto Channel Scan and select channel 1, 6 or 11.  To find the best channel, download our Network Diagnostic Utility (located here) on a laptop connected to your DIR-655 wirelessrun and select Show advanced tools, and then select Show networks wireless detected.  Try to choose a channel which is at least 5 channels away from your more powerful neighbour.

  c fix the width of the channel at 20 MHz and the visibility of Visible State.  This gives you better compatibility.  While 20 MHz setting to slow down your network a bit, unless you do not have nearby wireless networks, these networks interference prevents the use of two bonded channels (for 40 MHz) in the band of 2.4 GHz Wi - Fi.

  (2) on the computer, uninstall the HP Customer Participation Program (if it has been installed).

• All-in-one HP Officejet J6480: google cloud print

  I wonder how (or if) I can save my all-in-one HP Officejet J6480 printer use Googe Cloud Print?
  
  I had advanced under Chromebook settings then Google Cloud Print and when I click on manage printers he says there is no devices available and I want to register the device.

  Thanks for any help with this!

  Hello @CookinCo22 ,

  Welcome to the HP forum.

  I understand you're wondering if you can set your J4680 until chromebook.

  For a printer can be configured on Google Cloud Print, it must have the functionality of the web services.

  Unfortunately the J4680 doesn't have this feature.

  If you have a PC or a Mac, you can set up a conventional printer.

  The downside is that you should have the PC or Mac turned on to be able to print from the Chromebook.

  The positive side is that you can print your chromebook.

  I hope this helps you.

• OfficeJet J6480: Printer Test Page

  Connected OfficeJet j6480 for ACER PC with Windows 7 Home Premium.  Driver was installed for this system.  Cannot print from programs.  The diagnosis page prints ok but the test page does not print.  A ran the diagnostic test and passed all controls.

  Please note that the printer has been connected to a Dell Labtop with Windows 7 Professional and printed correctly.

  Hi @Tyrone_P

  I want to help you to be able to print to your Officejet J6480. Please follow the following steps and let me know the result;

  1. Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run, type %temp%
  2. Delete all files and folders in the temp folder. Choose Skip if all pop ups seem to say all files cannot be deleted
  3. Download the software and choose Save as, save to desktop >OJJ6400_Full_13.exe
  4. After downloading software and extracts, reopen the temp folder, use the instructions in step 1.
  5. Locate and open the folder starting with 7z (example: 7zS2356)
  6. Open the folder Util
     
  7. The CCC folder
  8. If you have a computer HP run the L3uninstall.exe. If you have an non HP computer run the L4uninstall.exe
  9. Once the uninstall is complete, reboot the computer
  10. Follow these steps to reset the registry settings and options for Windows Installer.

• I have a HP officejet J6480 all-in-one printer. The screen is white and yellow light flashing

  I have a HP officejet J6480 all-in-one printer. The screen is blank and there is this little yellow light flashes on the Cancel button.  I can not print or fax anything because the screen is empty. Since the light started to Flash the entire printer has not worked. Can someone please HELP! : womansad:

  Well, if you haven't tried this and then create a coercive power reset:

  Do not activate the wide (although you can), remove the power cord at the back of the printer. Wait at least 30 seconds, then reconnect the power cord to the printer. Turn on the printer. If that clears up the flashing light/white screen, then try printing etc...

  If this is not the case, see if something visible is originally the error state such as paper jam, odd items in the printer, nothing fancy. Also try to plug the printer directly into the wall outlet as opposed to a look/power surge Strip, or even try a Jack in another room if it is not successful.

• HP Solution Center no longer works after update of HP Officejet J6480

  HP will provide an update to fix this problem?  If anyone has had the same problem (if so, how fixed?)?

  HP has pushed down the updates on a week earlier for my HP Pavilion Elite e9270f running Windows 7 64 bit home and domestic all-in-one Officejet J6480 which are connected wirelessly via my network.  HP Solution Center had worked for several years until then, but now can no longer connect to the J6480 with all the features.  Devices and printers in Control Panel displays the connection.  HP HPHNDU.exe utility displays the connection.  Print from works of MS Office products as ok HP Solution Center no longer works.  I can't scan documents to the PC (that it is pulled by the PC or pushed by the J6480).  I used http://support.hp.com/us-en/document/c02266743 instructions and the software of HP Officejet and Driver Removal Utility OJJ6400_Scrubber_13.exe to remove all aspects of the printer and the software.  Then reinstall them using (with HP printer install wizard HPPIW.exe), but the new installation also fails linking the center of solutions HP (printing still MS Office programs).  According to me, it is a plague of HP inflicted that should have a solution from HP.  FG 120201

  Hi MFredV & 2015,

  Sorry to hear you've had the problem with the printer after you run the update. Please follow the steps below and let me know if you continue to have problems?

  Try using the brush included in the CD or download.

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-79309-1&CC=US&DLC=en&LC=en&os=4063&Product=3635378&sw_lang=

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-79309-1&CC=US&DLC=en&LC=en&os=4063&Product=3635378&sw_lang=

  10. run the download to reinstall the printer

• Quality color, printing photos on OfficeJet J6480

  The color quality seems very poor, with a bluish tint. When printing photos on my OfficeJet J6480. Cartridges show plenty of ink. Any ideas?

  Thank you

  RV

  Hello!

  With this printer, I found this tree of the article:

  http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_rule=7423&tmp_task=solveCategory&cc=us&DLC=en&lang=en&LC=en&product=3635378

  Here I'd say work items on the colors bleeding into one another and any material to help get this resolved related.

  Typically, this can be solved by cleaning the print heads and contacts within the printer. Be careful when you perform these steps well and I would say following the guide carefully.

  I hope this helps!

• Printing problems of Notebook PC G72 for Officejet J6480 all-in-one

  Unable to print on my Officejet J6480 HP printer all in one of my G72 Notebook PC.  Do not know what is happening, I could possibly print incorrect setting.  But I was able to print before.

  Hello

  · What is the operating system installed on the computer?

  · You receive an error message or error code when you try to print?

  · This occurs when you try to print with a particular application?

  Try the steps listed in the link below: printer in Windows problems: http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows

• HP Office Jet J6480: high load or work around the Board in an HP Officejet J6480

  My HP Officejet j6480 isn't all recognize the high bypass tray of the page. I would like to know how to do so that he can feed on this top. So are there specific instructions to put a sheet of labels badge or business card labels in this sandbox?

  I tried to load sheets of labels into the tray of ordinary inside and crunched printer just to the top of the label.

  Hello @klsurmi,

  Welcome to the Forums of HP Support!

  I understand that you are having problems loading labels in HP Officejet J6480 all-in-one printer. I would like to help you today with this problem to feed paper. On this particular model of printer paper for printing a single sandbox there. It is the main tray at the bottom of the printer. The 'top' I believe you are talking is only used for faxing, copying or scanning automatic document feeder. Below, I will give instructions for properly loading paper in the tray of your product. Once you have confirmed that your labels are properly loaded we will test print in order to confirm if the problem is resolved.

  Step 1: Load the paper:

  1. lift the output tray.

  

  2. Insert the paper with the side to be printed down along the right side of the status bar. Make sure the stack of paper is aligned with the right and rear of the tray edges, and the height does not exceed the line marking in the status bar.

  

  3. slide the paper in the tray to fit the paper size you have loaded.

  

  4. lower the output tray and pull out the tray extension.

  

  -Source

  • For the labels, you can load up to 100 sheets of labels in the paper tray at the same time.

  Once the labels have been loaded properly, please print a test to confirm if the paper feed problem has been resolved. If the problem persists please let me know that the size and weight of the paper label is that you use.

  Please reply to this message with the result of your troubleshooting. Good luck!

• HP Officejet J6480 printer: print messages from yahoo mail

  I use a printer all-in-one HP Officejet J6480 with Windows Vista. I had no problem printing until a week or two ago. I can print Word documents and attachments to emails, but when I print Yahoo Mail messages, a message unique page is divided and printed on three separate pages in the landscape, and the message is in the lower left quadrant of the page. The printer is set to print Protrait and other documents print correctly. How can I fix this problem?

  Hi jnburb,

  I see that you are seen and problem when you attempt to print the attachments to emails.

  Try to save the attachment to your computer first and then print it.  You can remove the attachment after you print it if you wish.

  Let me know how make you out.

  See you soon,.

• HP Officejet J6480: HP Officejet J6480

  I have an Acer aspire computer laptop, Windows 8 V and HP Officejet J6480 all in one.

  I downloaded the drivers but I can't find an option that allows me to scan mulltiple pages in a single file. Unfortunately, my driver wants to continue so I can't finish a work of analysis using this function, leaving me with the possibility of using only the scan bed.

  Is it possible to save multi-page scanned in a document, I could already do this on my old laptop?

  Is it also possible to scan wireless? I can print wireless but cann analysis only if my pc is conecteded to the printer.

  hope you can help.

  THX

  Solved problem fedder multiple [pages to the file option via the application following down and

  http://apps.Microsoft.com/Windows/en-us/app/94fffdd0-bb3b-4adc-96CA-24c1d79e16c6

  support for windows 8.1

• All-in-one Officejet J6480: glass J6480 scan fails: "Sorry, an unknown error has occurred." Mac OS 10.5.8

  (Officejet J6480 all-in-One, PowerMac G5, Mac OS 10.5.8, wired ethernet/WLAN) Sweeping the window stopped working and gives message: 'error. Sorry, an unknown error has occurred. "That's all. I can always scan the ScanPro application if I run first of all of the computer, but nothing of glass - i.e. manually, using the buttons on the control panel of the camera itself - to one of the destinations, I tried (PDF preview.), JPEG, HP Photosmart, etc..

  I uninstalled the software suite HP, reinstalled (latest version: 9.7.1), and engaged in the installation process, it has been completed successfully. But no change in behavior.

  I tried the procedure in a similar position:

  Re: Officejet J6480 all-in-One, scanning does not work anymore

  21/02/2010 19:02

  OK, one more not - we will reset the printing system: right click - Sys Prefs, Print & Fax - (control) the area of the print queue and select Reset printing system. -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  .. .but the behavior of my printer has not changed, and the error message is still the same, when I tried to scan from the glass. Any help?

  Hi @jcoronat,

  Welcome to the Forums of HP's Support. I understand that you get an error when you try to scan. I would like to help.

  I took most of these steps from a post of Sunshyn2005. To be honest, all I did is to change the links to software, but the post is enough onsite for troubleshooting of Mac software.

  Scrub / uninstall

  • Open the Applications folder > folder HP or Hewlett Packard > Uninstall HP
  • Click continue, click on one of the printers in the list.
  • * Only perform this step if you have not all other HP printers.  Press and hold the Option, control and command, while now the three buttons.
    
  • Click Uninstall.

  Manually uninstall the remaining files potentially - I apologize in advance is not a fun task! I'll try to make it easy to follow. Some of the files described in the following steps can be found, if you can't find one of the files or folders on your computer, do not be alarmed.

  Move the files or folders to the Recycle Bin, drag and drop

  • Macintosh HD/Applications / /Hewlett-Packard folder
  • Macintosh HD/Library/Application Support /- delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Caches - delete all files and folders on HP/Hewlett Packard
  • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
  • MacintoshHD/Library/Frameworks/HPServicesInterface.framework
  • MacintoshHD/Library/Frameworks/HPSmartX.framework
  • Macintosh HD/Library/Image Capture / TWAIN Data Sources /HP Scan Pro
  • In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders on HP/Hewlett Packard
  • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

  Move the Macintoshloginwindow.plist on the desktop. NOTE: Does not delete the loginwindow.plist file during the manual uninstallation may cause uninstall be retained.

  • In Macintosh HD/library/printers/hp - delete the folder
  • In Macintosh HD/Library/StartupItems, drag the following files in the trash, IO HP and HP trap monitor
  • In Macintosh HD/users/username (this should have a symbol of a house next to him) / Library/Preferences, drag the following files to the Trash: * all files starting with com.apple.print, * all files starting with com.hp, * all files beginning with Hewlett-Packard, * files starting with HP or hp
  • In MacintoshHD/users/USERNAME/Library/printers, drag all all-in-one printers listed here in the trash.
  • Drag the icons of HP from the dock and drop it onto a blank space on the desktop. The icon will disappear.

  Close all open windows.
  Turn it back on.
  Empty the trash.

  Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

• Black screen when scanning with Officejet J6480

  Printer HP Officejet J6480 all-in-one, Windows 7 64-bit,

  When I scan everything I get is a black screen. I ran the scan doctor and the report said everthing works properly. I don't get anything no matter how I run the scan. Can anyone help?

  Nope.  This isn't a party that has been designed to be replaced.  I'm sorry.  You may be able to run again to do a reset full semi.  For your printer, make sure that the machine is under voltage and unplug the printer.  Keep it # and 6 keys on the keypad of the printer.  With the # and 6 key held down, plug the printer back in.  Once the lights come on, release the # and 6 key.  Be aware that to do a complete reset semi resets everything on the printer.  If this does not work, the only other option is to get a new one.  The last model that would be similar to what you would be the OfficeJet 6600 or 6700 OfficeJet.  Technical support may have another choice for printers reconditioned if you give them a call.

• HP Officejet j6480: printer has no connection wireless, ran again in settings page network & wireless test report

  It all started when I got a message that my cartridge on the left was not aligning... it was a charge... I'm gone online, read should I unplug the printer & pressed the button for 1 min... who sets the cartridge message... now its not to communicate with the laptop. Spend 2 hours with Costco concierge thinking it could be the Acer Aspire V... we crossed the Powercycle, changed the cartridges, clean the print head, wired the laptop to the printer & removed & added drivers/software... He said he has never seen this before & he couldn't understand... I went to configure wireless settings printed with the cable, then he used to always recognize laptop mobile phone acts as its no printing, no jobs in the QC... will also not print with usb cable... 1/2 worn with AT & T they are useless... Help! It's exhausting. Thank you.

  Hey @extremelyP,

  The 'Send Fax' screen was to appear, it doesn't appear that you have added the driver for Deskjet replacing portion of your printer Fax. Normally, under devices and printers, you will have two copies of your printer. The first example would be the real printer driver. The second copy would be the Fax from your computer's fax driver part. In saying this, I will just cancel you it that we just finished and test print. If the printing problem persists, we will add the driver replacing again and things must be a lot smoother.

  Step 1: Remove the driver:

  1. Open the display Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key on the bottom right of your keyboard to the left of the Ctrl key
  2. On the start screen, type programs and features
     
  3. Click on programs and features to launch the tool.
  4. Under programs and features scroll to the bottom of the list and are looking for your HP Officejet. If you see your printer click on it and choose Uninstall.
  5. Please follow the prompts on the screen to complete the uninstallation. Once the uninstall is complete please close programs and features
  6. Then, please reopen the Start screen. This time type devices and printers. Click on devices and printers to the start
  7. In the file devices and printers, if you see your HP Officejet still listed, please, right click top and select "remove device' or 'Remove'.
  8. Once the device HP Officejet was deleted please click left once on any device used to indicate the heading Printers and fax machines . You just want to highlight the device
  9. Then click on the print server properties at the top
  10. Under the print server properties, click the drivers tab
  11. If you see your HP Officejet driver showing under the list please click on it. Then, click Remove. Click remove the pilot from the box pop up
  12. Click OK
  13. On the print server properties window, click apply and OK
  14. Close Devices and printers

  Step 2: Install the Driver:

  Please click here to download and install the driver package for your printer. Once your HP Officejet is reinstalled successfully please test printing. If the printing problem persists, we will still add the other pilot.

  Step 3: Adding a driver replacing:

  1. Open the display Start by selecting the Windows icon at the bottom left of your computer screen or by selecting the Windows key on the bottom right of your keyboard to the left of the Ctrl key
  2. On the start screen, type devices and printers. Click on devices and printers to the start.
  3. In the devices and printers folder right click on your HP Officejet J6480 (not the Fax version)
  
  
• Left click on printer properties
• Left click on the Advanced tab
• Left-click on new driver
• When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right.
• Select HP as the manufacturer on the left
• DeskJet 6980 select the printer on the right. Choose HP . If Deskjet 6980 does appear to only select "Windows Update" at the bottom left and once the update is completed, you will be able to select Deskjet 6980.
• After selecting Deskjet 6980 hit Next to complete the wizard driver new
• Under the printer properties window, select "Apply", but don't hit not OK
• Select the general tab
• Rename your HP Officejet J6480 printer
  
• Click OK
• Then, right click on your HP Officejet again and select printer properties
• Click the device settings tab
• Under Installation Options click on the drop down menu "unit duplex (for printing on 2 sides)" and replace the "installed".
• Once the settings have been adjusted click apply and OK

Once the other pilot has been added successfully, please test print to see if the problem is now resolved.

Please let me know if this procedure works for you. Good luck!

• OfficeJet J6480 continue to feed the blank sheets after the last page of the print document then blocks.

  When you print a document on my OfficeJet J6480, once the last page printed, the cradle of the cartridge moves back several times, then one or two white sheets feed through the printer. Sheets then another feeds and jams, requiring the duplexer to be deleted to clear the jam. This happens on 95% of the print jobs sent to the printer.

  Windows XP SP3

  Unfortunately, the troubleshooting steps a false paper jam and find a real fundamentally the same.
  I included a link to a document that is for a paper jam error. However, I'm sure you did 1st two solutions and if you please go above them, I want you to try, is the cleaning of the rollers and the duplexer and reset the products and checking the firmware to ensure that it is up-to-date. These solutions are listed in the order and you can find instructions step by step in this link for each step. Reset will be particularly important because it is one of the most effective tools to correct the problems of material with a printer. Here is the link: http://support.hp.com/us-en/document/c01312792