Similar Questions

• Incidents multiple displays to the customer portal

  Hi all.

  Is it possible to have several incidents screens in the customer portal?

  that is, in the main tool of the service manager you can link types to the screens so that you can have different fields visible depending on the type of call that you connect.

  In our case, the ideal solution would be to link a model to appeal to a specific screen in the customer portal that this selection is made before the registration of incidents of Portal screen loading.

  It requires a html customization or is there some settings that we lost that allows for GUI configuraiton of this?

  Thank you

  concerning

  Mika

  It is always = a way of...)

  Believe me, if you dare (and have some knowledge) to do customizations, you can do almost everything you need in this system. However, please keep in mind that using features by default when it is possible is always the best option. Therefore, think twice if out of box (which is default) features really do not match your goals.

  G

• How can I get the feature 'Launch' catalog portal on the customer portal?

  Hi all

  I hope it's an easy question for someone more technical than me...

  We use v9.1.4 catalog portal and as the link to 'Launch' on the VM details screen, which allows the user to launch a virtual machine directly in the console.

  What we do not like, is that we cannot mark the portal catalog...

  We love the features of the customer portal and its "brandability", but we do not like that you can't launch a virtual machine shape...

  How can I copy the CatP to "Launch" feature to the CustP?

  I had a quick glance in the html code, but I couldn't see anything obvious - I'm not a very technical person! When I looked in the screen Designer, I can see the "Launch" button and the link on the Config Item details for the virtual machine screen, but its not editable. I do not see in it at all in the active Portal Catalog screen...

  Would be a good wanting someone to point me in the right direction?

  Thank you very much

  H

  It seems that you need to replace LiteAssetReview_VM.js

  function ShowHideConsoleButton()
  {
   if ((!jQuery.browser.msie && !jQuery.browser.mozilla) || jQuery("#CATALOG_PORTAL").val() != "True")
   {
   jQuery("#LaunchContainer").hide();
   }
  }
  

  Create a Custom_LiteAssetReview.js and add this in

  function ShowHideConsoleButton()
  {
   if ((!jQuery.browser.msie && !jQuery.browser.mozilla))
   {
   jQuery("#LaunchContainer").hide();
   }
  }
  

  I have not tested this, but I guess that if you uncheck the box for catalogue it will appear on the customer portal.

• When a client replies to an email, it is not shown in the history in the customer portal

  Hello

  in VSM9, when a customer answers by email, this response is attached in the call as private history, so it does not appear in the history of the customer portal. How it can be configured to show this response?

  Kind regards.

  The story being private comes FRO mthe default configuration in the admin.

  If it uses default provate then the mails are provate also.
  Maybe it's not a good indicated by the app - perhaps it should always be visible or we need other settings.

  To work around this problem, you can change the portal request to fill stories to include this type of email if they are not accessible to the general public for everyone (ACTION_TYPE and USER_RESTRICTED) with a SQL mod.

• When Muse will be the features of the customer portal?

  I don't want to go back to Dreamweaver, so please if you can create design sensitive, why don't you create client portals? My client wants pages for its customers where personal information can be exchanged. I read through all the pages of the forum, and there is nothing useful. If this isn't possible, would you consider this as your next project? I watched the login password widgets and they do not work. They are a thing of the group. Here, each client needs its own portal.

  Thank you, Brad. I'll check Business Catalyst.

• Modify the error pages customized in the spaces of the Webcenter Portal

  Hi all

  I use webcenter spaces 11.1.1.8.6. I need help on the following points.

  How can I create an error page customized for generic error pages that we have in the system pages as encountered error; None of the accessible Pages; Page not found; Portal not found; Not allowed. The goal is that we replace these pages with the page of the custom portal which has the appearance of portal and personalized message.

  For example. If we want to replace the profile page custom in webcenter we can create a customized our own page and create a writing of this page in the WC_PPL_COMMON_SETTING table. This will replace the profile existing and call our newly created custom page.

  Similarly, I want to know what can I do to change (like the encountered error error pages; None of the accessible Pages; Page not found; Portal not found; Not allowed).

  One way is to customize and press start to customizaing the default page. But I want to keep the default page as it is and to create my own new page, as I said to the profile.

  Thank you

  Seddik

  Hi all;

  I am able to redirect to any page of mine.

  in the file httpd.conf (under WebTier_ORACLE_HOME/instances/instance_name/config/OHS/ohs1) in the context of the virtual server configuration:

  I've added the rewrite rule and it worked.

  # VirtualHost example:

  # Almost any Apache directive may go into a VirtualHost container.

  # The first VirtualHost section is used for all applications that are not

  # Match a ServerName or ServerAlias in any block of .

  #

  #

  # ServerAdmin [email protected]

  # DocumentRoot "/ usr/local/apache2/docs/dummy-host.example.com".

  # ServerName dummy - host.example.com

  # ServerAlias www.dummy-host.example.com

  # ErrorLog "logs/dummy-host.example.com-error_log".

  # Common CustomLog "logs/dummy-host.example.com-access_log."

  #

  NameVirtualHost *: 7795

  ServerName 10.238.52.43

  ServerAlias CTSINMBPCVS01.cognizant.com

  RewriteEngine on

  RewriteOptions inherit

  # RewriteRule ^ / mylife$ / index.html [R, L]

  # RewriteRule ^ / owc_discussions$ / index.html [R, L]

  RewriteRule ^/webcenter/system/WCPageNotFound.jsp/webcenter/portal/mylife/Home/PageNotFound [L, R = 301]

  RewriteLog /tmp/rewrite.log

  RewriteLogLevel 9

  Thank you;

  Seddik

• integrating the OPA rightnow cx and customer portal

  Hi every one i am incorporating opa righnow cx and customer portal. I am able to see the interview on the customer portal screens, but by submitting the details, it's showing an error saying

  An error occurred when loading or saving data.
  For further assistance please contact support.

  You can just about give me a solution for this.

  I'm guessing that your RightNow site requires the transaction state field to set and you are currently does not provide a when you save the incident. Try to create an attribute of text OPA, write a rule that assigns 1 (or a State of transaction value valid), it mapping for the status of transaction on the Incident field and see what happens.

• Change the behavior of the fields QD customer portal

  When you connect a call via the customer portal interface (/ ServiceManager.aspx? lite) I would easily change the eay work Service and Config point QDs.

  I need them to search against the TITLE field, rather than the REF field and to find with all THE Services/CIs rather than with YOUR Service/GCS.

  Also on the review screen to call how you reference given on the ground of an Extension field rather than a kernel call Table fields.

  Thanks for you help in advance. V9.1.3

  Hi Dave,.

  We have portal application registration form with field Service QD included. And I made the same decision: it is much more convenient for the search service by its title and not by reference. The behavior can easily be changed by changing the query TABLE SERVICE_QDSearchResults:

  [SERVICE_NAME AND s.ASSET_REF LIKE: uSERVICE_NAME]

  must be changed to

  [SERVICE_NAME AND s.TITLE LIKE: uSERVICE_NAME]

  I believe you can change the behavior of field research of Config point QD (check CMDB_QDSearchResults TABLE and ASSET_QDSearchResults TABLEqueries) as well.

  To make extension of field reference use the syntax [EXTFLDV_500xxx] ([EXTFLDV_500xxx #EXTPROFILE500yy] for the profile field). Where 500xxx ir SU_FIELD reference number field.

  You should be able to add a field to the form review call using the designer.

  Regs

  Gytis

• Customize the logo on the personalized Portal

  Hello

  Where and how do you want to put your own watermark in the custom portal?, writes a .htm file?

  Kind regards!

  V9

  His design of the MSM is in the designer of-> tab-> Global-> Page Header Styles tab-> main banner Image Rebranding.

  If you want to change the Portal look much more than that, you need to edit the LiteMaster.htm file.

  Portal Lite_Style.css stylesheet file could also be very useful.

  G

• How to customize the interface app in 2015 DPS?

  Hello DPS community,

  I'm trying to put in place an application with Adobe DPS 2015 so I use the Web app builder for this interface.

  I managed to put in place the items in a collection, but I can't find any options to customize the viewer interface.

  Is it possible to set the color of the status bar? Customize the sidebar on the side menu left which is connected to the icon menu burger?

  
  

  Thanks for the clarification or useful links on the customization of DPS 2015.

  
  

  Kind regards

  Carsten
  

  The only way to customze the viewer interface is to use page layouts and cards.

  check the example on http://blogs.adobe.com/digitalpublishing/madewithdps

  and take a look at the tutorials available on

  https://helpx.Adobe.com/digital-publishing-solution/help/cards-layouts.html

  https://helpx.Adobe.com/digital-publishing-solution/how-to/grid-layout-collection.html?set = digital-edition-solution-key-technical

• Problems with call connected to the customer

  Hi all, long time administrator/user of the Service Manager/Infra, for the first time poster

  Came across something the other day and was just after some help/help where possibly seek to solve.

  We are currently on version 9.1.3. When installing more than 2 years ago I created a post template specific for the call connected to the customer (call screen set/IPK). I tested this on setup and I'm 100% sure used to work, but seems somehow its has stopped working. I tested it on 3 scenarios as shown below, and it only sends the confirmation message to the client when we use the customer portal;

  • Call created directly within vSM - send an e-mail to customer record
  • Mail sent to our servicedesk - send an e-mail to customer record
  • Created via the customer portal - sends an e-mail

  Could someone point me in the right direction that maybe why this happened and how I would go about solving of this? What is the feature in the MSM that allows it to be sent through the portal?

  Appreciate any feedback

  See you soon

  Each message model used in Workflow IPK rules should be specified as "IPK Workflow — Notification" message type.

• VMware service manager - query about the customer approval task

  Hi team,

  I have a question about the customer approval task. In the workflow, there are two approval tasks: customer approval task (shown available for common to approve client portal) and the task (see sm9 for officer to approve). We wonder when opening a session a request and attach an object, the object could be shown on the customer approval task in the Web page of the portal? And how?

  Any help would be appreciated. Thank you in advance.

  Hello

  You can easily change the approval control model (LiteApprovalReview.htm) by adding a code of extra table row in the table of information request:

  
      
          
  
              
  Objects
              
  
              
  
                  (Object) 
                  [OBJSIZE]
              
              
  
                  (None)
              
              
          
      
  
  

  Then you should be able to display the list of attachments of application in the customer portal approval form.

  Is a little more difficult for the approver to open the attachment - it must have permissions to view the query. You can do this by configuring the roles system (preferred method) or by changing the query .

  Gytis

• Visible notes to the personalized Portal

  I'm sure this is a stupid question, but...

  Why can't I see the visible notes and Actions in the custom portal?

  It does not appear that the role of customer portal is allowing the user to customer portal view calls etc. as the connected (customer portal) lacks the section summary of the customer etc.

  Check this box:

  Create a portal under customer Portasl role in the system of administration:

  

  Then check that this role is on the record of the person for this client:

  

  Log in to the customer portal to see if you can see the calls recorded for this customer.

  This Portal role is usually incorporated into the model when you import clients via LDAP integration.

• Customize the Control Panel tool - GONE!

  Hello

  In older versions of flash, there was an option to customize the tool Panel. In CC FLASH, he went. [AFAIK]

  With her gone I have this problem that I can not customize:

  By pressing 'L' cycles several times through multiple tools of Lasso that is causing me problems while I'm working as he keeps accidentally move the wrong tool Lasso. [Waste a lot of time since I use the Lasso too MUCH]

  Even when other tools to something else the rebinding it still happening through tools when you press 'L '.

  I used the tools Panel in versions prior to Lasso focefully Customize different tools so that will happen is more distinct.

  Is it possible to have that even if I pressed 'L' as many times he would only select the tool Lasso and not the polygon lasso. [or the ability to customize the tool return Panel.]

  If anyone can help that would be great.

  Thank you

  For those who wanted just the lasso, when they hit a key, use the following JSFL:

  fl.selectTool ("lasso");

  Assign to a keyboard shortcut. Heck, use the if you want.

  It will always go to the lasso.

• ASA 5520 customize logo in vpn without customer portal

  Hello world:

  I, m set up the clientless vpn functionality in my asa 5520 version 8.2. Now I m trying to customize the clientless vpn portal. I want to change the logo of Cisco in the portal of a corporate logo but I find the option of the Don t. In addition, I want to change the language of the Help menu.

  Can someone help me?

  Thank you.

  Concerning

  Hello

  Please see the bulletin:

  http://www.Cisco.com/en/us/products/ps6120/products_tech_note09186a008094abcb.shtml#logo

  Thank you!

  -Jason