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• Configuration of Cisco CUCM TFTP server

  Hello

  I currently have a publishing server and it subscribed two (v 6.1.3), I have now gone on 1250 magical devices where Cisco recommends a self-contained TFTP server.

  I understand to deploy it that I need to add it to the Publisher as a server and activate it then once upwards and running the Cisco TFTP service, then update the 150 Option address in my DHCP to the new TFTP server scope.

  A few questions, the TFTP server need the following installed at the same level as the Publisher/subscribers:

  • Dial plans
  • Unit packs
  • Regional settings

  Thank you and all other comments appreciated.

  Hi Ian,

  -By the architecture, the TFTP server would be pushing it to load the firmware and on phones - so you would need your packages of the device, containing all of the load firmware, to be on your server TFTP autonomous.

  -locale install files that phones Gets the TFTP server, such as their dictionary - so you'd need local on the standalone TFTP server

  -Dial plans are files used by the binary file of CCM. If you don't ever plan on the performance of the service of the CCM on the server, you don't need to install the dial on this server plans.  However, as far as practice, it is good to have dial plans, local and device packs downloaded on this standalone TFTP server, where server roles have been adjusted at a later stage in time.

  -Sriram

  Please note the useful messages!

• Cisco CUCM 9.1 call not Queuing back no ring

  I have a client who has a hunting group that has 6 users in there, they are routing calls more long inactivity. How the client handles that incoming the call is with the operator-> then they transfer the call to the hunting group.  They want to be able to present the Department of HEALTH when they transfer the hunt group of. I have activated Call Queuing for this group of hunting and define the source of the Ministry of HEALTH for registration of customers and work very well, as long as all agents are busy. When the appellants are trasfered to hunting and agents are available, they hear tones as the call goes agent to agnet, until it gets answered. The client is eager to eliminate the tone during the cycle of the hunting and just play to the Ministry of HEALTH. I know it's possible with UCCX, but they are not ready to buy UCCX. Is there a way I can to silence the tone and I have MOH while the call is hunting?

  Hi, there is a product that is designed exactly for this:

  http://www.imagicle.com/go/queuemanager

  It extends the functionality of embedded call queues and is already certified 9.1, available in the catalog of solution and also providing a historic declaration.

  License by channels and not by operator/agent, cheap, dramatically EASY deployment, configuration and management.

  Offer a supervisor app on iPAD for free charge and can be combined with the console operator imagicle (http://www.imagicle.com/go/bluesattendant) for a full, professional, out of the service solution customer box.

  You can contact imagicle for more information or download the eval 30 free days.

  Kind regards.

  Christian Bongiovanni

  coCEO and CTO

  Imagicle SpA

• Compatibility phone Avaya with Cisco Unified Communications Platform

  Hello

  We are currently a user all-Cisco on the side of routing, switching and network security, however, we are a user all Avaya on the phone, IP phone and voice communications.  I laugh with all the problems we had with Avaya and would migrate to Cisco.  My department head wants to know is it possible to have a Cisco platform manage all unified communications and voice mail on the back end, but continue to use the Avaya phones currently in place in each office, until we can replace in the coming years through attrition?  It is essentially a measure of cost that is the main factor in management are unwilling to make any changes whatsoever because of investment is already in the existing system.

  None of the Avaya endpoints are officially supported on Cisco CUCM, but if they SIP phones, they can be defined as 3rd-party SIP endpoints.  That being said you get far more features and satisfaction with phones Cisco CUCM, otherwise ask for another set of questions, and at that time there a seller will point to the other.

• Using the Codec C90 Tandberg T1 with CUCM

  Hi all

  is it possible to register the Codec C90 a Tandberg T1 to the CUCM?

  We are currently trying to save one, but the State of the record is still "failed: 485 ambiguous." The CUCM tells us that the record is rejected. Is it possible that the problem is the product ID, which is "Cisco Telepresence T1". We can only select C90 Cisco CUCM on. If it does not, and the device is rejected.

  Is there a way to fix this? Perhaps saying the C90 is therefore more a T1? We have already tried to remove all optionkeys, but there is a 'unknown' type which cannot be deleted. Could this be the key T1?

  I hope good answers :)

  Kind regards

  Jannik

  Looking at the matrix unit CUCM package compatibility, TANDBERG T Series end points are not supported, IE: are not.

  If you do not want to use the codec C90 T1 of the TANDBERG itself and not the Q1 as a whole, you may be able to change the product key for the T1 be a C90 asking new license keys.  See t3-c90-codecs.

• Cisco TelePresence SX20 + VCS 8.2 Server and Skype for business 2015

  Nice day! My name is Dimitri! Have Cisco TelePresence SX20 + VCS 8.2 Server and Skype for business 2015. Is it possible to set up a conference call SFB and appeal to all subscribers of this conference? At present, we can only call on a single client and SFB. We have the current version of the software TCNC5.1.4.295090 SX20 - is it possible he obnoviti 7, and it will help to improve the situation? Thank you!

  I'm no expert on this technology, but I have some idea and already deployed some projects dealing with the integration of Cisco (CUCM, VCS) video infrastructure to Microsoft video infra like Lync. It would be the same process to make it work in your case.

  How does your deployed SFB? How do you do a conference for audio and video, participants can join the conference by dialing?

  • Mediation server would be required as a front-end server for you to integrate IP/PBXS using SIP trunk to enable voice (audio) Conference with the participants to the PSTN.
  • AVMCU Should be (Audio video Multipoint Conferencing Unit) will host the video conference that will include video endpoints as participants.
  • Video of Interop (SCREW) Server would be required to interface your SFB to third video conference infrastructure such as Cisco UCM or VCS for the endpoints Cisco call client SFB of endpoint of Cisco to participate to the conference organised on SFB by dialing the conference number.

  I'd say contact your AM SFB or Support as well for queries about how to plan your infrastructure SFB and direction.

  Kind regards

  Acevirgil

• How to record outside CUCM endpoint

  Lab deployment, we have:

  Cisco VCS-E

  Cisco VCS - C

  Cisco CUCM

  IM & P

  SX20 Cisco (internal)

  Cisco EX90 (external)

  I have a problem:

  I registed successful Cisco internally BUT EX 90 SX20 cannot save of CUCM from outside. How should I do?

  Please, support me.

  Thank you!

  You must configure your VCS - C and E to do Mobile and remote access (ARM), which will allow to the external endpoints if registered to the CUCM that sits on the network internal.  See the VCS configuration guides, for your version of VCS, here's one for VCS X8.5.

• MIDLET error in Cisco IP 7975

  Hello world

  I have a problem when I try to load the MIDLET in the IP Phone 7975, I rececive an error: "error, contact administrator.

  I configured two MIDLETS, one for the Publisher and one for Subsriber services.

  The version of the devices are:

  Cisco CUCM--> 9.1.2

  CTS-500 37 "--> 1.8.5 (4) _P1"

  IP Phone 7975--> SIP75.9 - 2-1 s

  Version of MIDLETS is--> Transport SPM - 1.8.2 - P1-1 s

  The IP Telephony Service is set up fine because I copy the url of this VoIP Service and no error in the browser.

  The CTS 500 in the device information obtain the IP, Mac address, and the version of the IP phone; but in the details of the status indicates the following:

  Connection: error; Software: Impossible to retrieve the version of the software

  In the URL of the IP phone, I got the following newspapers:

  | == Syslogd NPT == Thu Jan 23 13:34:35 2014

  ====================================================

  6422: NO 13:34:35.356640 JVM: Boot Loader Module | cip.midp.midletsuite.InstallerModule:? -Download of Jad... MIDLETS SUB

  6423: ERR 13:34:35.405343 JVM: Boot Loader Module | cip.midp.midletsuite.ah:? -L'Url http://X.X.X.X:6970/TSPM-1.8.2-P1-1S.jad is available, use this IP address.

  6424: ERR 13:34:36.199305 JVM: 13:34:36 | Install Exception: Missing Office name:

  at cip.midp.midletsuite.ah.h () V (unknown Source)

  to cip.midp.midletsuite.ah.a (Lcip/midp/midletsuite/u; Lcip/cfg/XmlServiceObject ;) V (unknown Source)

  to cip.midp.midletsuite.ah.a (Lcip/srvc/z; Ljava/lang/String; ZZLcip/midp/midletsuite/p; Lcip/cfg/XmlServiceObject ;) V (unknown Source)

  to cip.midp.midletsuite.ah.a (Lcip/srvc/z; ZZLcip/midp/midletsuite/p; Lcip/cfg/XmlServiceObject ;) V (unknown Source)

  to cip.midp.midletsuite.InstallerModule.a (Lcip/cfg/XmlServiceObject ;) V (unknown Source)

  to cip.midp.midletsuite.z.a (Lcip/midp/midletsuite/b; Lcip/sys/x ;) V (unknown Source)

  to cip.midp.midletsuite.z.sinkMessage (Lcip/sys/x ;) V (unknown Source)

  to cip.sys.n.sinkMessage (Lcip/sys/x ;) V (unknown Source)

  to cip.sys.aa.a (Lcip/sys/ad ;) Ljava/lang/Throwable; (Unknown source)

  at cip.sys.aa.e () V (unknown Source)

  at cip.sys.l.run () V (unknown Source)

  to java.lang.Thread.startup (Z) V (unknown Source)

  6425: NO 13:34:36.203955 JVM: Boot Loader Module | cip.midp.midletsuite.InstallerModule:? -Error/Install midlet cancelled... MIDLETS SUB

  6426: NO 13:34:37.807561 JVM: Boot Loader Module | cip.srvc.Services:? -Service url used http://X.X.X.X:8080/ccmcip/getservicesmenu.jsp

  6427: NO 13:34:37.809126 JVM: Boot Loader Module | cip.srvc.Services:? -Service url used http:/X.X.X.X:8080/ccmcip/getservicesmenu.jsp

  6428: AVT 13:34:39.372046 JVM: boot loader Module. class cip.srvc.XsiMIDletSuiteResponse: (unmanaged updateStatus (-0))

  6429: ERR 13:34:39.393814 JVM: Boot Loader Module | cip.midp.midletsuite.ah:? -The http://X.X.X.X:6970/TSPM-1.8.2-P1-1S.jad Url is available, use this IP address.

  6430: ERR 13:34:40.212716 JVM: 13:34:40 | Install Exception: Missing Office name:

  at cip.midp.midletsuite.ah.h () V (unknown Source)

  to cip.midp.midletsuite.ah.a (Lcip/midp/midletsuite/u; Lcip/cfg/XmlServiceObject ;) V (unknown Source)

  to cip.midp.midletsuite.ah.a (Lcip/srvc/z; Ljava/lang/String; ZZLcip/midp/midletsuite/p; Lcip/cfg/XmlServiceObject ;) V (unknown Source)

  to cip.midp.midletsuite.ah.a (Lcip/srvc/z; ZZLcip/midp/midletsuite/p; Lcip/cfg/XmlServiceObject ;) V (unknown Source)

  to cip.midp.midletsuite.InstallerModule.a (Lcip/srvc/bj; Lcip/MIDP/midletsuite/p ;) V (unknown Source)

  to cip.midp.midletsuite.z.a (Lcip/midp/midletsuite/b; Lcip/sys/x ;) V (unknown Source)

  to cip.midp.midletsuite.z.sinkMessage (Lcip/sys/x ;) V (unknown Source)

  to cip.sys.n.sinkMessage (Lcip/sys/x ;) V (unknown Source)

  to cip.sys.aa.a (Lcip/sys/ad ;) Ljava/lang/Throwable; (Unknown source)

  at cip.sys.aa.e () V (unknown Source)

  at cip.sys.l.run () V (unknown Source)

  to java.lang.Thread.startup (Z) V (unknown Source)

  6431: ERR 13:34:46.631911 JVM: call activate listening for incoming http connections

  6432: ERR 13:34:46.692003 JVM: call activate listening for incoming http connections

  I have change the address IP of CUCMs oft X.X.X.X.

  I followed the documentation for you register very well and to clear the factory default IP phone, removed the old midlet but I do not understand which works very well.

  If I don't call other video endpoints of the CTS is working too fine and the line shared by the CTS and IP phone.

  Can someone help me?

  Thanks in advance.

  Best regards.

  Hello

  You will need to change the name of the Service and the ASCII service name as follows:

  TSPM-1.8.2-P1-1S

  And then reset the phone of CUCM.  Let me know if that clears it.

  -Jonathan

• URI external numbering of CUCM

  Dear all,

  I currently have a configuration of laboratory for communication between Cisco CUCM and the Cisco VCS. Here's what I've been able to achieve in the distance

  Call of CUCM to the endpoints registered to the VCS

  Calls from end points registered in the VCS to the endpoints registered to the CUCM

  What I want to achieve is external URI numbering of the CUCM to external domains through the VCS highway.

  If for example I dial [email protected] / * /, it is resolved to [email protected] / * /-address of the VCS (configured on the trunk between the CUCM and VCS). I know this is a default behavior.

  I need to know how I can change the CUCM such that it provides the exact address, I'm composing, i.e. [email protected] / * / VCs without any change made

  Kind regards

  Osho

  What version of CUCM and VCS are you currently using?

  What is your CUCM and VCS setup/detail as in:

  • CUCM: VCS SIP Trunk (trunk and profile security SIP Trunk SIP)
  • CUCM: Models of road
  • CUCM: Models SIP road
  • CUCM: SIP rule standards applied to the trunk
  • VCS control: you can join a history of research output

• UCCX: 8.02 (IPV6

  Dear Sirs,

  I have the following on one of our client problem, there below:

  1 - cisco CUCM 8.02 and UCCX 8.02

  2 IP Phone 7960

  Office of Agents 3-cisco

  4 - agents use the extension mobility

  The problem is that the connection of users a phone using the extension mobility, and when he tries to connect to the Cisco Agent desktop, we get the following error: CAD can't open a user session due that IPV6 is not supported on Cisco Agent Desktop knowing that we use only IPV4. If reset us the IP phone, then the user will be able to connect successfully. This problem occurs from time to time all of a sudden.

  Has anyone faced this problem before?

  Kind regards

  Sounds like your race in a default MAC: CSCti18636

  Take a look and check your version of CCM, against him and try the workaround.

  Concerning

  Hoai Huynh

• Monitoring of calls

  I have a user who has requested a feature that he found on the Cisco CUCM documentation.  He wants to have all calls from and to an external number appear.  The configuration guide shows that this is possible, but it looks that I need extra hardware (recorder) and phones of type 79xxG.  Are there other things that are needed.  Is there a low-cost solution or method to support the demand for a single user?

  Currently, we use

  The system version: 6.1.3.3190 - 1

  Thank you!

  Aaron

  Hi Aaron,

  We have two types of registration

  (1) SPAN record function

  (2) IP Phone BIB base record (also called silent recording)

  For the silence you record basically need following

  (1) IP phone which has a BIB (Build in Bridge)

  (2) Server CUCM

  (3) sip Trunk to registration server

  (4) registration server (third party).

  For the Cisco solution, if you CUE you can live record. Or if you have the connection of the unit you can live record.

  Concerning

  Ronak Patel

  The rate of useful messages.

• Components of Visio Conference

  Hello

  We use a system Cisco CUCM and IM & presence on three sites on MPLS for voice only.  Lately, we are looking for the solution of internal multi-party video conferencing in any of these three places using the SX20, SX10 and Jabber mobile.

  Can I do a videoconference with the facilities existing (CUCM and IM & presence) or t is there is another bridge that I have to add? Thank you

  Yes, you can record a vTP to CUCM as a CFB.

• call the problem with ip video phones

  Hello world

  We have a video infrastructure where

  (1) vcs control x7.1

  cucm 2)

  (3) SME session manager edition

  call flow between endpoints

  video endpoint-> control->-> cisco cucm area vcs session manager-> cucm-> cisco iphones edition

  facing problem

  (1) while the call to the ip video endpoint phones video, he shows is not the E.164 no (caller ID)

  audio/video 2) not received when calling video endpoint video ip phones

  attached are the newspapers of vcs xstat and vcs xconfig

  Rashmi,

  No problem. If possible mark the thread as answered

  Thank you

  Alok

• Gateway ISDN without control of VCS

  Hi team,

  We have a Cisco CUCM v 10.5 deployed and all voices and video endpoints registered to CUCM only, now I want to integrate Cisco ISDN GW 3241 CUCM, is it possible? (as the way we add voice gateway) or ISDN GW work will remain alone (by registering on the internal Porter)?

  Please suggest...

  My recommendation would be to implement the ISDN gateway as a standard SIP trunk and configure your dial plans to ensure that the PSTN calls get routed to the ISDN gateway. You should be able to use TCP or TLS Protocol (assuming you get certificates set up correctly), but I would recommend using only "early" in the SIP profile.

• Replacement of VG224 in Cisco Unified Call Manager (CUCM)

  Hello

  I'm about to replace some of the access points virtual (VG224) to one of my sites and have a few concerns:

  1. Copy configs of the old to the new VG224 will be sufficient?
  2. What needs to be done on the Cisco Unified Call Manager (CUCM) to complete the replacement VG224?
  3. Should I change the configs in Cisco Unified Call Manager if I change the IP address of the VG224 (VG224 migration to the new voice VLAN)?

  Thank you

  Yahya,

  Hope it goes well...

  V is standing for VOICE, not virtual. Vg224 is gateway224 of voice. The answers for your quastion will be...

  1 - Yes, it is sufficient.

  2 - CUCM administration page > device > gateway > find. Select your gateway, change the mac address (10 digits) of the old appliance with a new one.

  3. with the help of sccp Protocol, CUCM don't care about ip address, it's care only about mac address. If the answer is, NO.

  hope that could help

  Concerning