Pavilion 17-g192nr: Rick clicking on documents causing the hourglass and gel

I have a new laptop of 17-g192nr Pavilion 10 running windows.   When I go into documents and right-click on a document to remove, my cursor turns into an hourglass and stays there and freezes the laptop.   I have to close completely out of everything.    I read that what happens as well to others.    I fix this?

I called Microsoft this morning. They have remote access to my computer and corrects the problem. Apparently, he had something to do with Windows 10. Thank you for your gelp but I'm ready now.

Tags: Notebooks

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