Photosmart 3110 does not scan

Until last week, my printer scanned perfectly.  Now, this is just ist saying he's looking, but does nothing.  After 15 minutes I have to cancel.  I use a Mac with OX S 10.6.8.

Can someone explain what I need to do to fix this please - is there a solution?

Hello katbears,

Welcome to the Forums of HP Support!

I see that when you scan using the Photosmart 3110, the Mac software will freeze. I would like to see if I can help solve this problem.

I suggest to uninstall the printer software and install again on the computer. To do this, follow the steps below.

  • Open Applications on the computer, go to HP and then double-click HP uninstaller
  • Click on continue or next until it shows a button "Uninstall" in the lower right corner. Hold the three buttons to the left of the space bar, Option, command & control and then click on uninstall
  • When the installer has finished, find and install the updates on Mac (Apple icon, then software updates)
  • Restart the computer, download and install the software using this: software HP Photosmart full feature and drivers - Mac OS X v10.6
  • Try scanning

Let me know if this solves the problem of scanning.

See you soon,.

Tags: HP Printers

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