Photosmart 5520: Computer does not connect to Photosmart 5520 more

Hello

I have a printer HP Photosmart 5520 which, until recently, worked absolutely fine! I even upgraded my laptop to Windows 8 to 10 and the printer continued to work perfectly.

However, a few weeks ago the printer no longer. In other words: when I try to send a print job to the printer from my laptop (wireless), the computer says it can't find the printer. The printer is on, certainly on the same network as the laptop's wireless and nothing has changed in this network. But I keep getting errors.

I tried to solve the problem by deleting the printer in my computer and re-install the drivers, but when trying to run the driver installation program, it cannot locate my printer either. I can't locate even by manually typing the IP address of the printer (as Setup request)... Yet I don't know still certainly both devices are in the same network and I also double, triple checked the typed IP address.

I really don't know what else to do. I also do not understand the problem at all, because I have absolutely nothing changed in my computer or network... the printer became simply "inaccessible".

I'm now work around the problem by using e-print (send documents to print my eprint address), but I don't like this option because one) it's unnecessarily complicated. and (b) whenever you post a document, the printer prints an extra page with the e-mail address and it is a waste of paper and ink.

So if someone could help me with my driver/connection problem, I would be very grateful!

Thank you

Lenny

Running the diagnostics to http://www.hp.com/go/tools can help solve the problem.  Download and run printing HP and doctor Scan.

You mention that you have checked the IP address.  You can open embedded Web Server (EWS printer) by entering the IP address if the printer in your browser?

Tags: HP Printers

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