PhotoSmart 6520: unable to connect to the site w / wireless

I recently had an unsolvable problem with my Photosmart 6520 involving his inabilaty to print photos.  It has now almost completely off.  I use it with my desktop (using WIN XP) and two other laptops in the House (the one with WIN 7, the other with 8)

Last week, we noticed that it's no longer access wireless.  The two laptops showed that it among their devices, but he showed in offline mode.  After being unable to reset it online, I deleted the WIN phone 7 to to see if I could find him.  He is unable to do so.  The machine to WIN 8 had no better luck.

I don't know if the two problems are related, and while I rarely print from the laptop, I'm worried that it may be symptomatic of a breakdown coming in the opposite direction.

Earlier today, he gave a paper size mismatch message when I tried to run a normal report for the main tray.  I ran diagnostics on this topic and got to resume printing, but I see the smear of ink on the edges of a few leaves.

The unit is a little less than two years.  Should I waive this subject, or is - this salvagable?

Hello @PFR443,

I understand that, as well as a print quality problem, you are also not able to print wirelessly with your all-in-one Photosmart HP 6520. Now, I previously working with you on the following thread: Photosmart 6520 refuses to print photos and had exhausted all efforts to solving the problems with you. In the end, I had to refer you to our queue of Technical Support for the hardware support that your product has met a hardware failure, from which it cannot recover from.

Part of our troubleshooting was to run a semi Full Reset. We had done that on March 2, 2015. If you remember, this semi Full Reset resets all the settings of your printer. This includes wireless information. Therefore, the wireless feature will need to be reconfigured from scratch on your product. The printer should also be added to each computer that you use with to re-establish the wireless connection.

If you still want to attempt to reconfigure and reinstall your printer wireless, I can provide you with these steps. But your product is defective. Therefore, things will continue to act on you until you get that fix the printer or replace it with another model.

Please let me know if you want to continue troubleshooting wireless. I look forward to hear from you!

Tags: HP Printers

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