Photosmart 7520 Intermittent 'USB device' new unrecognized on the new HP PC

I have a HP Pavilion 23-xxxx all-in-One desktop PC that was bought with a HP Photosmart 7520 in October of this year.  The PC came with Windows 7 Home Premium 64 - bit, which has been upgraded to 64-bit Windows 8 Pro following instructions provided by HP, including the installation of applications and specific drivers of Windows 8.  The computer has never been used with Windows 7, the upgrade was literally out of the box, the end of the first OEM installation.  Installed the printer software, downloaded from HP, which has installed fine.  As a first step, there is no problem with the printer - printing and functions of scanning performed as expected.  Then, after a day or two I started to do a random popup message in Windows saying "USB device not recognized" and something about Windows have stopped the device because it did not work.  The Billboard on the printer displays error and off-line.  If I turn on the printer, it will work again for a while.  Other USB devices connected to the computer - mouse, a keyboard and an external hard drive - continue to work very well.  I tried the printer connected to a different USB port, then changed the cable.  I ran the HP print and Scan doctor who reported that nothing was wrong.  Finally, I uninstalled the printer software and re-installed and everything was going well for a day before the same thing started to happen.  I used the software of the printer and the HP software that is provided for the computer to make sure that both devices are fully patched.

Much obliged for all the thinking on the issue.

The printer is probably defective. HP replaced under warranty after hours and weeks of troubleshooting. But to their credit that they replaced it with the more expensive 8600 OfficeJet, which worked without problems since then.

Tags: HP Printers

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