Photosmart 7520: Unable to scan to e-mail photosmart 7520

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• HP photo smart 7520: photosmart 7520 scan to e-mail

  All of a sudden I can't scan messaging tried other apps on printer work but not scanning to e-mail. Someone at - it solution.
  Thank you

  Hey @Bmeattey,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the use of scanning to E-mail on your 7520 Photosmart e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. On your printer, click Web Services icon in the upper left corner of the display screen.
  2. Click settings.
  3. Click on delete Web Services.
  4. Click the Web Services.
  5. Click on accept and Yes.

  Please let me know if this allows you to scan to E-mail. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Photosmart 7520 e ALL-IN-ONE: can not scan to e-mail BLAH display panel eprint photosmart 7520 e all-in-one

  my printer can not scan to e-mail to printer display panel in the months ago very well but right now not working it says unable to connect to web services (work wireless) how fix it please help

  How to check it

• HP laptop: Hp 7520 all-in-one, unable to connect to web services when you are trying to scan to e-mail

  All of a sudden, I'm not able to scan to e-mail. I get the message unable to connect to Web services. One day he was working the next day this error message.
  THX!

  Hi @MMDH

  Welcome to the Forums of HP's Support. I understand that you are getting a server connection error when trying to scan to e-mail. I would like to help.

  There are two ways to go about this. It's either scanning to email app that is having the problem, or the printer it's impossible to connect to Web Services. It is easy to discover this. Tap the ePrint icon located in the upper left corner of the screen printers. If you get a server connection error, try the steps in this post troubleshooting by E - roq. Pro tips: Troubleshooting printing and scanning to Email Issues in e-all-in-one printers

  If you do not get a server connection error, then the problem is with the scanning to email app. To solve this, go to the Web Services menu (icon ePrint) and select settings, then remove Web services. You will return to the main menu/home. Press again the ePrint and enable Web Services. Once activated go to scanning to email App. Setting up scan to email. Send a test.

  I would like to know if these measures worked for you. If they did, it's great! Give us some reinforcements by pressing buttons of solution and laurels, that we will help and others see that we have the answers!

• HP Photosmart 7525: allow me to scan for e-mail

  Tried scanning to e-mail.  Receive the message that 'impossible to connect to Web Services.  Confirm the Internet access.  Checked the Web Services on Control Panel.  Services Web seems to be on.

  What should I do to scan messages?  I can scan to the computer.

  Hello @clipper91,

  Welcome to the HP support forums.

  I understand that you are getting a server connection error when you try to use the e-mail scanning on your Photosmart 7520. I would like to help.

  A good place to start is to put a manual DNS.

  The following response from happytohelp01has screenshots large and instructions for manual DNS.

  The steps are for a Photosmart 7510, but is very similar to the Photosmart 7520.

  If you encounter a hiccup, let me know.

  If this does not resolve the problem, remove and then enable Web Services.

  This will reset the functionality of the web services.

  Note: this will cause the printer to lose its ePrint address.

  If the printer has a custom ePrint address, it will be lost forever.

  Once the Web Services were able to again, you will need to re - set up the scan to E-mail feature.

  If you have any other questions please let me know.

• HP 6520: HP Photosmart 6520 does not scan to e-mail. Also does not seem to update the PIN code

  I have scanned in the mail in the past but cannot now to. I get a 403 error. Also the printer doesn't seem to change the PIN code I was sent. Empty the password, it displays about 10 asterisks

  Hi @cjmrnanp

  Welcome to the HP Support forums. I understand that you get a connection error message when you try to use your printer Photosmart 6520 scanning e-mail.

  Please define Manual of the printer an IP address manually and DNS servers. If you do not know how to this I have included a link to another post which has measurements, including screenshots, on how to do it. Please do not worry that the screenshots show a printer Photosmart 7510, the steps are the same.

  Once you have set the IP address manually, you still have the same problem with by entering the PIN code?

  Please let me know the results.

• HP Photosmart 6510 B211a unable to Scan

  I have a HP Photosmart 6510 B211a e-Print wireless printer/scanner, that I use with my desktop version of Mac OS X Lion 10.7.5 (Mac Mini) and, with the help of Parallels Desktop 7 for Mac, I use it with my Windows 7 PC.  I am not able to scan from my HP Photosmart 6510 to my PC and not able to scan from my PC to my HP Photosmart 6510.  Moreover, I am able to scan from my Mac to my HP Photosmart 6510, but unable to scan from my Photosmart 6510 to my Mac.  I want to be able to save scans on my PC (and not only on my Mac) and be able to scan from my HP Photosmart 6510.

  Also, I am able to print from my Mac and PC.  The State of the results of the wireless network Test, "no problem found.  Congratulations on the successful your printer wireless installation. »

  "When I try to scan from the HP Photosmart 6510 as a document in the file, I get the error message"Unsuccessful Scan"and"... the States please make sure that your computer is connected to the printer and try again. "When I try to scan from my PC (from measures taken by scan - scan a document or photo), I get a long error message title 'inaccessible Scanner.  I temporarily turned off my Mac and PC firewall, but I always encountered these errors.

  Recently, I changed my phone LAN Ethernet line.  Before this change, I had no problem (at the beginning, when I bought my Mac Mini and Parallels Desktop 7 for Mac, it was very difficult to get printing and scanning to work).  Now I don't know what else I can do other than HP Photosmart 6510 to uninstall and reinstall.  Before I do, I want to know if there is anything else I can do, and if someone else had a similar situation, especially those who use Parallels Desktop 7.

  Good news!

  I was not contacted Parallels, I found another HP discussion not being able to scan.  Embarrassing, I also realized that I never properly uninstalled my printer/scanner on Windows and Mac.  Firstly, I correctly uninstalled (i.e. completely) the printer on Windows and Mac, I reinstalled the printer for Windows using the floppy disk, found the site to download the latest firmware of HP, software and tools of the diagnostic utility (http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&lc=en&dlc=en&product=5058336), reinstalled the printer for my Mac, run the tool of diagnosis utlity for printing on Windows (strange that it showed was installed my network printer but gave me an error that it) was not installed, so I clicked 'install'), and finally, I ran the scan on Windows diagnostic utility tool.

  I am now able to print and scan without problems.  Unfortunately, whenever I do a major change (upgrade of Parallels or MAC OS), I must start the process again.  At least now I have the process documented for future use.

  Thank you for your patience and your help.  I am ready to close this discussion as resolved.

• HP Photosmart 7525: HP Photosmart 7525 will not scan to e-mail

  Every time I try to scan to email using this printer, I get an error message that it does not connect to web services, however, I know that I am connected.  What can I do to fix this?

  Hi @mash2531.

  Welcome to the Forums of HP's Support. I understand that you have a problem with of your 7525 E-mail scanning function. I would like to help.

  Tap the icon of ePrint printers. If you get a server connection error then the printer all is having a problem connecting to the internet. Try to turn off the printer and then unplug the router for a minute.

  If you do not get a connection message server, the problem is with the scanning to email app. You must reset the Web Services. Note: this will cause the printer to lose his address current ePrint and wipe all the information from the scan to email app.

  While in the Web/ePrint Services menu select setting. Then scroll down and select delete Web Services. You will be taken back to the main menu printers. Press again the Web Services/ePrint and enable Web Services.

  Re-Setup scan to e-mail.

  If you have any questions, or if this does not resolve the problem, let me know.

• I have a printer HP photosmart premium c309gm - I'm unable to scan documents on my computer to the printer. What can I do to implement that?

  I have a HP Photosart/c309gm premium wireless printer.  I'm unable to scan a document to the printer on my computer.  What can I do to implement that?  It's not a problem with printing from my computer, I just can't access the scanning functions.

  Nothing to do with the office or to win

  http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02251801&CC=UK&DLC=en&LC=en&OS=2093&product=3793676&sw_lang=#N6409

• HP Photosmart 7525 all-in-one, scan to e-mail only questions, no attachment in Mail.

  Help! It worked well, and recently it seems buggy. I always use scan to e-mail and now there is no attachment. I read problems of this kind with other printers but got no results since the suggested fixes, such as shutdown, reboot, etc.
  Wireless connection has not changed. I have the scan to e-mail and use an iPad. I tried to use a USB to my iPad and it does not work. I tried to use a flash drive and was able to scan at that but this changed the resolution of the analysis and it's useless in my case.
  Any suggestions?

  Hi SOShh,

  I understand that your scan to email app does not work.  Try the following steps.  Let me know the results.

  1. unplug the printer and the router.

  2 plug in the router to the top after a 1-2 minutes.

  3. plug the printer upward once the router is back

  4. go in the front panel of your printer.

  5. turn off ePrint.

  6. turn ePrint on IT.

  7 print the Info page.

  Try to scan again

• Scan to E-mail problem

  I have a Photosmart 7520. When I scan to email, it sends the email, but the "scan to E-mail" message remains on the screen of the printer. It never goes away. I have to turn off the printer and restart to clear the message. She does whenever I scan. Is there a way to fix this?

  Like you, I would try the steps in this thread: Re: unable to scan to email answered by happytohelp01. He will have to assign a manual I.P address which I think will help you.

• Unable to scan to email

  I have the photosmart 7525 to my mac pro book.  Until very recently, I had no problem scanning directly to my email address. I tried to do troubleshooting based on all entries to check my connection Wireless to restore default values but am unable to do the scan to my email so far. I just get the message "unable to connect to web services...". ».

  Help, please

  Hi MimiMnl,

  Welcome to the Forums of HP's Support.  I see that you are unable to use the email of your printer Photosmart 7525 scanning feature because you get a connection failed message.

  There are several steps I would you try it please.

  1. Please turn off your printer.
  2. Please turn off your router.  If your router has a power switch, please unplug the power cord from the router.
  3. After waiting a full 60 seconds please turn on your router (or plug it in again).
  4. After the router has completed its startup routine, please turn on your printer.
  5. Once the printer complete its startup routine, please test the scan to E-mail feature.  If it works we must continue with any additional troubleshooting steps.
  6. Please define Manual of the printer an IP address manually and DNS servers. I've included a link to another post with measures including the screenshots on how to do it.   Don't worry that the screenshots show a printer Photosmart 7510, the steps are the same.
  7. Test the e-mail scanning feature.  If it works there is no need to continue with other measures in case of problems.
  8. Please call HP Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you do not live the USA/Canada region, please click here to find the number of Technical Support for your country/region.

  Thank you.

• Pro Tips: Troubleshooting scan to E-mail questions in e-all-in-one printers and ePrint

  Hello e-all-in-one printer users,.

  If you're reading this, chances are you have a problem of webservices in your HP e-all-in-one printer. If you can not scan to e-mail, use ePrint, or get a code application, this post is for you.

  Many of later vintage (2010 and beyond) Photosmart, ENVY and Officejet series e-all-in-one printers share the same Web services and Wireless features. Within these series printer, you can enable wireless and Web services (ePrint, scan to e-mail, printable sheets) connectivity of the façade do their installation for use with Android, Windows, iOS, Macand Chrome OS much simpler than the old printer models. Of course, when things go wrong or there is confusion about the use of the printer and features such as printing and scanning to e-mail stop working, the correction of these problems is the same in most of the models.

  WebServices are not connected: what affects?

  When the webservices connectivity is lost ePrint, scan to e-mailand pads features will stop working. If you are just getting started with the installation of your printer, the inability to generate a code application (to add your connected HP printer or sign in to Instant ink) can be attributed to not being able to afford Web services. If you are affected by any of these questions, read on. I have some suggestions that might help.

  Ordinary remedies

  • Before set you Web services, make sure that your printer is connected to a network, either via an ethernet cable or Wirelessconnection. Print a report of Network Configuration of your printer front panel (usually this is located under Tools / reports) to confirm an active ethernet connection.
  • If you are connected wireless, touch the wireless icon printer . If you see as connected and there is an IP addresses starting with 192.168... or, 10 grand. If this isn't the case, run the Wireless Setup Wizard to connect you with your network name (SSID) and enter the password wireless you are prompted.
  • Ensure that the date and time your printer settings are correct. You can check and adjust this via the front panel of the printer in most cases and trivia: the printer Web server integrated.
  • Now, with network connectivity guaranteed webservices icon or (depending on model) and try to activate Web services.
  • If you have managed to connect and a leaflet printed, or at the very least, an [email protected] address is displayed on the front panel of the printer, perfect, Web services are now functional. This means that you can now ask your HP printer connected , or use one of the above characteristics *.

  Note that ePrint and scan to e-mail feature are addressed later in this post if you still need help with these functions.

  • If the webservices are always not, try your printer restore default*.

  * Note that this step resets the setting up your printer wireless, address ePrint and other custom print settings. If you have created a custom @hpeprint.com address that it will be permanently deleted. For more information on custom addresses ePrint, click here.

  Here's how:

  • The printer's front panel, press the Setup/key icon and then tap tools
  • Select Restore to factory settings
  • Note this new printer may contain this setting under the heading maintenance of the printer instead of tools.

  Then, to reconnect to your network (wired or wireless) and try to set a manual DNS:

  Make a note of the IP address of the printer.  Then, follow these steps to configure a manual DNS:

  • Enter the IP address in a web browser (Chrome, Firefox, Safari, Internet Explorer), and then press Enter to go directly to this page. This should take you to your built-in Web server (EWS) printer.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.
  • Note that menu above EWS items can vary in overall models of printers. If you do not see the exact topics that I've listed here, the subtopic you should always appear on the Networking tab.

  Then, press the icon of Webservices or and reactivate your webservices (required for scanning to E-mail, ePrint , and other functions).

  Then, if a scan to e-mail question has led you to this position, tap the scan icon and enter the email address that you want to scan to.  Then, recover the PIN code that you should automatically receive by e-mail and complete your scan to E-mail setup by entering this PIN code in your printer.  Ideally, if you are able to get this good service will be fully functional.

  Alternatively, if ePrint is your main problem and all the above (except for scanning to E-mail steps) suggestions worked, try emailing your printer a print job. If it prints correctly, ePrint is back online. If you are a user of HP ePrint app, the app did automatically detect your printer? If not, go to the application settings and manually add your printer to the app using either ask you code or IP address of the printer. Finally, if you're a printable, user use your favorite applications on the front panel of the printer, or via HP connected.

  There are advanced troubleshooting steps beyond what I posted here and you can find them in the Forum such as displayed by the employees, Experts and members of the community. Start with the basics and if you still can't not to take advantage of Web services from your printer don't be shy to reach out - HP Support Forum's is a great place to exchange ideas and help each other to get the most out of our products.

  Thank you for taking the time to read. If you have any questions or comments do not hesitate to answer.

  All the best,

  Greetings,

  All new users to check in this thread, the first and the main post is a practical resource for webservices connectivity solutions.

  Try all the steps to recommend, as appropriate - if you encounter any problems apart from this I'll be happy to help you.

  Kind regards

• "Scan To E-mail" configuration on HP Officejet Pro 8600 more N911g

  It's the same problem reported by several other users of this forum to which no solution has been provided.
  
  I was not successful to set up the scan e-mail option for a HP Officejet Pro 8600 more N911g bought 12 August 2012 and using CLP1CN1150CR firmware.
  
  I'm trying to do through the interface of the Web server built into the printer from an iMac running Mac OS X 10.6.8 and the 5.8.0 HP utility.  More specifically the page under 'outgoing Scan-> Scan to E-mail-> e-mail profiles.
  
  I tried 2 SMTP from different servers, each one works well to send the email from the computer: Apple iCloud mail service (formerly Mobile Me, formerly known as.) Mac) and AT & T Net messaging service.  I checked the server name, port number, and authentication login and password were all correct.
  
  When scanning to email serves as the printer, I get an error message: unable to connect to the server.  Check the address and the name of the server.
  
  During a test of the computer when configuring a profile of outgoing mail, I get an error message: the device was unable to send the test e-mail message. (EmailAccounts-timeout).
  
  When I try to configure the page under "Settings-> E-mail Alerts-> mail server" and use exactly the same values as those in the e-mail profile out above, registration and Test option fails with an error message: the device was unable to send the test e-mail message.
  
  Oddly enough, I am able to use the client to the computer with the option scan to the computer-> e-mail in PDF format or by e-mail in JPEG format.  With this option, the file is scanned and added as an attachment to an e-mail message from the Mail in Mac OS X client.  The e-mail message is sent via SMTP server even when I press the button send.
  
  All the error messages seem to indicate that the client software of electronic mail of the printer is unable to establish a connection to the SMTP server.  However, it is unclear what configuration setting is one that could be the cause of the problem.

  After further research, I noticed that there is another default possible values of port Simple Mail Transfer Protocol (SMTP):

  • Port 25 is the standard SMTP port number.
  • Port 465 is the number of SMTP over SSL, Secure SMTP (SSMTP) port.
  • Port 587 corresponds to the port number dedicated for a presentation Mail (MSA) Agent that uses a variant of SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the filing of mail service.

• 8620 try to configure scanning to e-mail. In Mac Help. SMTP info may be incorrect

  Trying to set up for scanning to e-mail. Error message says unable to conneck; check the configuration. HP Email profile setting outgoing server SMTP and SMTP Port request. With the help of OS10.7.7. ICloud mail. Information about Mac says that SMTP is iCloud. I walked in this profile of e-mail from HP. Cannot find anywhere what is the SMTP port. By default on the profile was 25 - which did not work. Have no idea what to enter here to make this work.

  Hello

  Check the SMTP information for outgoing mail below, it includes details of the SMTP server for iCloud to Apple:

  https://support.Apple.com/en-IL/HT202304

  Kind regards

  Shlomi