Photosmart C410 series AOI - scan a Document in glass?

Hello

Customer has one of the highest machines, when he wants to scan a document, it can do this 2 ways, first by putting the paper in the tray and press the scan on the Panel before or, secondly, by putting the document in the document feeder and using the options of the HP Solution Center. In both cases, the analysis ends without any problem.

If he wants to scan a document using the scanner glass - sometimes, the page is torn and could jam at the tray - and he tries one of the methods above nothing happens at all, its as if the glass is not recognized.

If, on the other hand, it uses the HP Solution Center and selects "Scan of photograph" (as opposed to "scan Document") it diagonally, works without any problem at all.

Can anyone throw any light on this for me? It can use the scanner at the same time, but not as he wants in the long term.

Thank you

KP, I recommend you to uninstall the software in the "programs and features" in your control panel. Follow this link below, select your correct model and the operating system, reinstall the software.

http://goo.GL/OwS1T

There may be a problem with the communication and coordination with your computer right now.

Let me know if it helps!

Tags: HP Printers

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