Photosmart C4795: No printing on paper of the Document

This morning, I tried to print a black and white word document and the printer spits out just the white sheet of paper I. I assumed that the ink was out so I replaced both cartridges with new ones. Initially, the small screen on the printer told me that the ink cartridges were either not detected or they have not been installed correctly. I tried taking that regulate them and then put in that hide them and then the printer is no longer detected these issues. When the printer goes to print alignment page, he just spits the blank sheet of paper me with nothing printed on it once again. What should I do?

Hi @jon12341,

Thanks for getting back to me.

Yes, I suggest that you manually clean the cartridges (if they are out of warranty), rather than replace them. If you do not often print, the print head to dry. The print head is on the cartridge, that is why I recommended that you try to manually clean the cartridges.

I noticed that you mentioned that guaranteed the printer just missed. I believe that this printer is released in 2009, you bought this printer about a year ago?

To my knowledge, HP does not repair consumer printer products. However, HP can offer you a discount toward a recovery on a replacement unit. Please call HP as best as possible.

I hope this helps clear up any confusion. Thank you for joining the Forums of HP Support!

Tags: HP Printers

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