Photosmart Pro B8330: Printer load paper partially, then you need the paperload button to print

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  Thanks for the post.

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  1. What is the brand and model of the printer?

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  Welcome to the Forums of HP Support!

  I understand that your Officejet Pro 8630 e-all-in-one printer doesn't detect paper during initialization. I can help you with that.

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  Hi @ncm1,

  Thanks for getting back to me.

  I have recommended to perform cleanup on the rolls of paper several times, to see if she gets the movement document.

  Make sure that you use the correct paper size and type and that you are not overloading the paper tray.

  Handling - paper Manual

  Entry, standard paper management

  • tray of 150 sheets

  The production of standard paper handling

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  If the problem persists, contact HP.

  Contact HP for service in all countries except Asia-Pacific.
  First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
  Cost of repair out-of-warranty printers may apply.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Good luck!

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  Hello

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  Thanks for your help.

  Damicon999 wrote:

  Is \Is possible for someone they have infected somehow, or possibly send me the malware that has infected my system?

  no chime, black screen, that's all.

  I don't think they are infected.

  The startup chime indicates that the Mac has made the initial diagnostic tests and there is no hardware problems or fundamental software.

  No edge in your case is a problem.  I think it's the luck of the draw to have 2 failures.

  In or out of warranty you can get for free a 'Apple Service Diagnostics' OTC test

  Genius of booking http://www.apple.com/retail/geniusbar/

  Online https://getsupport.apple.com/GetproductgroupList.action

  check the warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

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• How to set the media of paper trays if you have the optional tiroir2 on 8600 Officejet printers

  Follow the steps below to correctly configure your paper trays.

  1. tap (right arrow), press Setup, tap Preferences, and then select default tray

  2. Select tray 2 as the default tray

  3. open Printers and faxes

  4 right-click the printer, and then click printer properties

  5. click on the device settings tab

  6. on the screen set the media type you assigned to each tray (example: Tray 1 - envelopes & tray 2 - letter)

  7. click apply, then Ok

  8. When you have an envelope, you print it can pull out of tray 1

  9. When you have a letter that you print it will pull from tray 2

  Hi xor42,

  Follow the steps below to correctly configure your paper trays.

  1. tap (right arrow), press Setup, tap Preferences, and then select default tray

  2. Select tray 2 as the default tray

  3. open Printers and faxes

  4 right-click the printer, and then click printer properties

  5. click on the device settings tab

  6. on the screen set the media type you assigned to each tray (example: Tray 1 - envelopes & tray 2 - letter)

  7. click apply, then Ok

  8. When you have an envelope, you print it can pull out of tray 1

  9. When you have a letter that you print it will pull from tray 2

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