Photosmart D7460 black print cartridge printer problems

I recently received a message that my black cartridge is empty and must be replaced. I bought a new HP cartridge and replaced the old. I get still the messages saying my cartridge is low and needs to be replaced and, in the meantime, I would like the printer to do a composite that aproximates the black color. Could you please tell me how to solve this problem and, if all goes well, correct? Is there some sort of reset that I need to do? I used the function of Windows Troubleshooting (I am running with Windows 7) and he says that he has no problem.

Help!

http://support.HP.com/us-en/document/c00702807

Here are a few steps in troubleshooting for another, but a similar question, try.  HP is not a service center for printers.  However, as an existing customer, you have several out-of-warranty options that can save a lot of money if you do not have to replace the unit.  I would certainly call technical support at 1-800-474-6836.  I would like to know if the troubleshooting steps help all.

Tags: HP Printers

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