Photosmart Premium C410a install not on laptop with Windows 7 64 bit

Last week, my printer has stopped working.  I tried a lot of things that didn't work, so I decided to uninstall and then reinstall.  I downloaded the latest driver on the site, and everything was fine until the end of the installation, during the installation of the printer, when he failed the bar of 20% on the bar.  Laptop computer and printer had been recognized on the network as the network diagnostics were very good.  I hit the button try again several times, and it didn't work.  Then I touched then and installed an icon on my desktop I could use later to install it.  I tried the icon and she has not yet.  I then uninstalled and tried to reinstall it again, same thing.  I followed the steps of troubleshooting on the support site.  It seems that several other people on the forum have the same problem.  What can I do?

P.S. I also tried the diagnostic tool and Installation on Windows 7 Printer Wizard.

GoTo devices and printers by clicking the windows button on in lower left, if you see your printer and then delete them (right-click). then add a printer on the second line above the page. Select Add a local printer. Create a new port. Port type must be of type TCP/IP. Give the ip address and uncheck the option to query. Select your printer, then add it. With this you will be able to print but won't be able to scan. For a full resolution contact HP customer service.

WARNING: even if I am an employee of HP comments above are based on my personal experience and not on behalf of HP.

Tags: HP Printers

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