Please help blackBerry smartphones!

Similar Questions

• Please help blackBerry smartphones! the BB app world has disappeared!

  Hi there, 5 days ago I downloaded the latest update for bb messenger. I restarted the phone because he asked and when he had restored my app world was gone.

  I tried 5times to download again, but it says that its still on my phone. I also tried searhing for it bt no luck

  I called orange (my provider) who said that they were not expert blackberry and my only option was to completely erase the phone. The problem is that I don't have a computer or laptop, so I can't back up one of my info on my phone!

  If anyone has any ideas please help me its driving me around the bend!

  Kat, London x

  Completely erase the phone?  Do me a favor and NEVER call Orange to help once again, OK?  They told you what a stupid idea!

  Now that my mini rant is over, let's get your App World on your phone.  First, go to your list of Applications.  Subsequently found the home screen options > device > application management.  Locate the application, highlight it with your mouse, press the menu key and select Remove.

  Then connect your phone to your PC via USB and open BlackBerry Desktop Software.  Once your phone has been recognized, click device at the top of the software and then restore or update (either one will work).  Choose the most recent restore point if you choose restore or click on view other Versions, if you chose the update.  With both methods, choose the most recent and the load on your phone.  This will reload App World and the icon on your phone.

  «We are not experts. BlackBerry»  You tell me!

  I hope that helps you.

• Map of memory Please Help blackBerry Smartphones

  I'm sure it's something very simple, but I'm dominant or do not understand something.

  I bought a 2 GB Sandisk micro chip to install in my Blackberry give me more memory for images, ringtones, video and basically all the purposes of media. It is my understanding that this will not help with text, emails, etc... But it's OK.

  Right now I have pictures and ringtones stored on the "memory of the device. How can I get my photos off the coast of "the device memory" and on 2 GB memory chip? The "memory" is not very big at all when you start recording images and ring tones, where the reason I took the memory chip.

  Do I have to format the chip after it is installed? Do I have to create a new folder? How this thing works to my advantage, because in this moment everything is still on the device memory. Thanks much for any help.

  Cory

  In applications that you capture things (video, photos, etc.), it should be an option to set to store things on your device memory or Media card... Check out options to see what is there.

  To make a difference, it would probably be easier to configure your BB as a pair of USB drives... which way you use Windows Explorer to manage the movement of files and other. Here are the instructions to do this:

  http://supportforums.BlackBerry.com/Rim/Board/message?board.ID=BlackBerryDesktopSoftware&thread.ID=3...

  Some files you may or may not be able to move - preloaded images, ringtones and others don't (I think) available to be moved to the media card.

  Good luck!

• Please Help blackBerry smartphones! First data from tmobile phone Blackberry on curve 8520!

  Hi all!

  How are you all? As you can see I am new to the Blackberry community.

  I have the Tmobile monthly plan $ 50 (prepaid) conversation/text/data unlimited, up to the first speed of 4 g of 100 MB.

  Now I see the bottom of tmobile there blackberry user supplementary pay $ 10 per month. (Quoted below from t - mobile.com)

  "Includes access to BlackBerry, BlackBerry Messenger and BlackBerry App World messaging for your BlackBerry device.

  Anyone know if the internet will work and be able to access the foregoing without paying the extra $ 10

  If, then, what is the way around him? : Winkiss

  Hi and welcome to the forums Kreyol!

  A few places to visit: Blackberry 101     tips & tricks

  You want to contact your provider (T-mobile) and make sure that you have THE Blackberry data plan.

  Happy to welcome you!

• Help blackBerry Smartphones! Issue of Curve 8520

  Hi all

  Please help me - I've updated my curve today but my PC is dead to half way through. Now when I turn on my phone it just comes up with a list (files, pictures, contacts, etc.) and the statesBlackberry platform 5.2.0.67. I try and close, click on them, but it just says error. How do I fix my phone back to normal?

  Help, please

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• HELP blackBerry Smartphones... transfer contacts

  Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

  Hello and welcome to the community!

  If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

  If you made a backup of office, you can use the backup as a restore source file:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

  As you use BB Protect, is also an available food source:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

  Good luck!

• Help blackBerry smartphones, that I need to reload my OS

  I have a blackberry on my PC desktop software and when I check the updates, there was none, but it has not been updated, I was going to because I tried to reload my OS, after having checked the update a message popup and there was no update avalieble, but "dialog to view other avalieble in the lower left corner is not" I did the same thing on storm «» the dialog"but it does not appear on my OS6 boundle 695 touch9800, please help me I really need to reload my OS

  Hello!

  As a community of volunteers supported users, there is no commitment for when / if any position will respond to the. We try, but we too are human beings human and also have a life to live. In addition, many of us who spend a lot of time here are in the USA... and the last weekend (Thursday, by starting earlier for some) was a period of holidays in the USA, many volunteers making busy with their life and unable to post here. Therefore, the delay in responding to your message is, while not unexpected, that unhappy. Of course, this solution was posted maybe of thousands of times already... some research site should certainly have revealed to you earlier, rather than waiting for a response, perhaps?

  Anyway... regarding your query - at the top of each device forum, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  You can ignore the Desktop software for it and from a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• HELP blackBerry Smartphones: Crash when Terminal upgrade... My BB8820 dead?...

  Hello

  The BB Desktop manager crashed during the upgrade of my BB 8820 terminal (Internet Explorer script error messages)... Now my BB is like stop and blinks RED...

  What can I do to restart?... He finally died?

  Help, please...

  Thank you...

  JL_cmder to wipe your device OS. Click this link for more details.

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• Help blackBerry Smartphones! I need to remove the BB Messenger... dang I had never installed it!

  Hi, I searched everywhere a way to get that off my phone, have a lot of things out there is not that much room, she becomes a little slow when it is full, so, if I could get that app 2.5 MB my phone is turned OFF, it would help a lot. Don't know why I installed it so I don't have any friends who use the dang thing! Help, please!

  Thank you very much!

  I feel like a * beep *, am usually the person that people are going to help with phones, computers, and I can't get off this stupid thing my phone now!

  Cricket33

  KB10376 Remove applications from the BlackBerry smartphone

• PLS HELP blackBerry smartphones! High utilization of the processor to 100% (v6.0 Bundle 3049) because of the net.rim.io.impl module

  (my 3rd attempt to get support on this critical issue)

  .

  Hello

  .

  I have improved my Torch (9800) a week ago and have been noticiing serious battery drain issues.  The problem is VERY persistentand happens most of the time.  I am currently on OS v6.0 bundle 3049 (v6.0.0.706, Devils, 6.6.0.246).  My Wifi and Bluetooth are always TURNED off.  Only by using the Bell service provider network, for which I have all 5 bars available.

  .

  I investigated further and found that the Blackberry system software was running with more than the processor - especially in the high 90s.  And this corresponded over the hours until the battery was dead.  I have since deleted all the apps I have suspecpected - such as the Office of Nice and LinkedIn.  But the problem persists.

  .

  I also close all antennas - mobile network incl., and there is no change after 15-20 minutes.

  .

  Battery pull was made several times, as I checked and there are no new updates of OS.

  .

  Now, currently, only the Basic apps are loaded (Alt-Back): home, BBM, phone, Messages, Borwser.  All other applications are closed or exit.  The only antenna work is for the Bell network.

  .

  Further study in the modules of the system software of BB, I found that the net_rim_io_impl, is her consuming ALL the CPU.  I don't know where/what this module does - so I'm not clear on this service within the BB I can disable (OFF) to get rid of the issue.  Or soft. I can remove it to clear the issue.

  .

  Please see the following screenshots, the CPU for the system a little, drops as Options use a part, otherwise it goes back 90 years, if left alone: -.

  

  And in the system software of BB: -.

  

  .

  Please help and guide, with either a fix to the module, or via a workaround solution, in which some service can be stopped or a setting can be changed to avoid this battery drain.  This is my 3rd attempt to request for help - so far that anything is coming - not even an acknowledgment that there is a problem, or how I can get help.  I'm still in the warranty period of 12 months.

  .

  Thank you!

  I reload the OS at this point and not restore data after, it comes to prove that the device is ok.

  You could make a backup and try to wipe it too if ok start selective points files until you find out what is the cause.

  help reloading here

  http://supportforums.BlackBerry.com/T5/device-software-for-BlackBerry/how-to-reload-your-operating-S...

• Help blackBerry Smartphones... 8530... language... Here you are... Add... Read and write Chinese English to the Japan

  Helooo I want download link and... A solution language how to add input more...

  Read and write in Chinese English language at the Japan in my blackberry curve 8530... OS 5.0.0. Bundle... 1675...

  Thank  You......................................

  Hello and welcome to the community!

  Please start by these KBs:

  • KB05305 Location of support for BlackBerry smartphones
  • KB17208 How to install and configure the language pack of East Asia on a BlackBerry smartphone

  If you get stuck somewhere, please be very explicit (the exact KB, the exact step, etc.) when you come back to ask for more.

  Good luck!

• NEED HELP blackBerry smartphones! BB Storm 9530 problem...

  can you please help me to unlock my phone because theres a message in my phone which said entry screen "blackberr" to continue... someone could fix me guys? Thanks in advance that meet... God bless you.

  Looks like you put in the wrong password for the device.  now, you must type the word blackberry to continue entering the device password.  After a few attempts over the wrong password, your phone will wipe itself.

• HELP blackBerry Smartphones: Blackberry "BOLD" restart itself

  Hello

  I got my "BOLD" like 9 days ago and I have problems

  First of all:

  From the second day the unit began to reboot itself as twice a day. Ive tried taking out the battery and put it in AND I tried to close all applications, both does not resolve the probem. But a few days ago, I closed my data services option because I was on a trip and all the time on my trip, it didn't reboot yet again.

  Second:

  When I arrived at the unit, it is already registered with an email that is not mine. And I tried to change the email but it will not let me delete the former and his french or German (I don't know the language but something European). Does this mean that its used?

  ------

  Notes: His new blackberry I bought on amazon.

  Please help with ideas or solutions

  Kind regards

  Yet once Lusto, i Know is a new "BOLD", but is released to a carrier, so that the grant of the carrier the device and someone selling the phone for you, but the number of pins is associated with an existing number, you will need to contact your provider and ask if they can release the identification number of the carrier, or call your operator and ask if they can release the PIN directly with rim.

• Cant acess my appworld need help blackBerry smartphones

  every moment is gone I want to connect on blackberry app world it says that year error has occurred im feedup get it please help

  I dnt know maybe its my network

  Hi and welcome to the Forums!

  Please post the full error message, including any punctuation. It is impossible to guess what error message you saw based on what you've posted so far.

  Thank you!