Portage Z30-A-13W connected to the high speed Port Replicator III - USB problems

Hi all.

We recently bought a new Portage Z30-A-13W and Hi-Speed Port Replicator III.
Setting network and graphics work correctly with port replicator, but the USB ports don't work at all.

I tried the port replicator USB 2.0 and USB 3.0 and I can't seem to work with a keyboard, mouse, USB key or a mobile phone.

In the case of mobile phones, it is also no output power of the ports that the mobile does not start to load.

At any one another experianced this problem and what was the resolution.

Thank you very much

Jonathan Davies

Hello

As far as I know additional drivers are not really needed to use the USB ports.
This is why I m wondering why don t USB ports work.

It might be possible that ports high speed Port Replicator III USB are faulty, but to be honest, I can't imagine that all 6 USB ports may bad work at the same time.

So maybe it s a software problem.
First of all, I would recommend the default BIOS and check the USB legacy support for keyboard and mouse could be activated.
After access to the Device Manager and remove / delete the USB hubs and controllers in the list of devices.

Keep high speed Port Replicator III connected to the computer and restart the device.
Usually, the system should recognize automatically deleted USB ports and must update the drivers of USB ports.

I hope that the USB ports don't work after this short workaround solution.
Keep your fingers crossed.

Tags: Toshiba

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