Portege M800 - the system hangs after connecting to fingerprint

I just got my Portege M800 weeks ago and frankly speaking, this model has been giving me a lot of trouble. Earlier, it's heat problem in the palm rest and there is no solution for it.

Now I am facing another problem with the connection of fingerprints. I'm running on Windows XP. I put the system must be locked after 5 minutes of inactivity. So normally after 5 minutes of inactivity, the system will have to be me to scan my fingerprint to open the windows. But there are moments which, after analysis of my fingerprints and put in correspondence with success, the screen will be just white (only show the desktop wallpaper). Not the desktop icons, no taskbar windows and nothing. Press Ctrl + Alt + Delete to bring up nothing and no answer even not a button. I tried to put the system to Hibernate by press the power button once as no response.

So I have to finally press and hold the power button to reset the laptop.

No matter which can help or give any idea of what was going on? Thank you!

Hello

I believe that these issues are in the past fixed with the new version of the fingerprint reader. Have you tried to install the latest version or you already have?

Tags: Toshiba

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