Portege Z30-A-183 - data Erase finger finger

Hello

I have a Portege Z30-A-183.
First of all, I used it with W7 and I recorded 3 fingers in the biometric fingerprint sensor.

After that I updated to W8.1 but I have not deleted the scanned data of the fingers.

W8.1 I haved comand to again record the data of my fingers, but the software says that it is not possible beacause in the memory of the sensor data of my fingers.

I have haved read that these data are in a non-volatile memory on the sensor.

How can I erase that data?

Thank you

Hello

Yes fingerprint information is not saved on the hard drive (HDD) on your computer, but on some the chip.

Usually the imprint must be removed using the utility of fingerprints, but if this does not work after the installation of the new operating system, I recommend you go back to the previous state before changing the system and use the fingerprint software which has been used for the registration of fingerprints.

Details here:
http://www.MyToshiba.com.au/support/items/FAQ/386

But where the fingerprint would not work even using the version of Win 7, I think that this only Toshiba authorised service provider would be able to remove fingerprints already recorded.

Tags: Toshiba

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