Printer locked up

I have a 4620 Officejet all-in-one, bought about 9 months ago.  With the help of Mac OS x (Lion) on a wireless network.  Everything was fine, then a month ago, the printer would freeze just straight up.  The printer display says "Turn off printer" often in the text a bit broken, but the power button does nothing.  I have to unplug it to stop and to restart.  Sometimes he then brutally tells me to use the button on/off stop down, but, of course, that is not an option.  I reinstalled the software and made the printer reset by unplugging for a minute.  Help?

Thank you

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Although I work for HP, my messages and responses are my own opinion and not of HP

Valerie, printer Agent

Tags: HP Printers

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