problem ePrint

Similar Questions

• Log on problem eprint

  Deleted

  Hello and welcome to the Forums of HP Support!

  You mentioned that you have a Snapfish account, which is the same email address that you are trying to use when you create a new account?  If you already have a Snapfish account, you should be able to click on the Snapfish logo on the login page, and put in your Snapfish account information.  If he accepts your sign-in in this window, there is an option to convert your account to a Web of HP Services account. (Basically allowing you to use the same sign on ePrintCenter)  If it is not yet let you login with your Snapfish account, you can go to the Snapfish site and get your password reset and try this new password.

• airprinting to a printer h470wbt using a personal hotspot on iphone

  I have a laptop that works with Windows 7 and has a WiFi connectivity through a Personal Hotspot with my iPhone 5 (IOS 7).  My printer is a H470wbt and it is configured to print with my laptop.  Works very well.  I now want to do is to "airprint" of the iPhone or iPad Mini.  I installed the HP app called 'ePrint '.

  Problem: ePrint tells me "no printer found.

  Could use a little help on this (after many hours trying to figure it out myself).

  P.S. The H470wbt is about 4 years old.

  Ralph

  Hi Ralph, AirPrint is a feature that is native to the Apple iOS on your iPad, however in order to use it you need an AirPrint compatible printer that your model is unfortunately not. The H470wbt supports to print via the print application mobile ePrint, but to do this the printer and the appliance on which is installed the app must be on the same local WiFi network, i.e. a local LAN that uses a router as a wireless access point. So here's a support document which guides you through setting up the printer and install the software for a wireless network using an access point if you choose to do in the future

  http://support.HP.com/us-en/document/c01830670

  Hope this information helps.

  Best

• LJ pro M177fw: eprint center connection problem

  Hello

  today I am trying to add my new printer to my eprint account, but I do not remember my pwd, so I want to co reset the password.

  By e-mail, I received a link

  http://h30495.www3.HP.com/reset_password/xxxxxxxxxxxxxxx

  but it didn't work, the Web server show this error:

  SERVER ERROR

  Oops! Only, something was wrong with our server.

  Try refreshing the page.

  I tried different browser and pc, but I can not reset my pwd.

  Is there a solution to this problem?

  Is the server down for ever?

  Thank you and best regards.

  Roberto

  Hey @Roberto_ITALY,

  Thanks for posting in the Forum from HP Support.

  I understand that you are unable to claim your HP Color LaserJet Pro MFP M177fw in your account ePrint Center due to a connection problem.  I would like to help.

  I don't see this particular error with password resets from time to time.  I have a workaround that can clear up this place for you:

  • Click here.  This will bring you to <www.snapfish.com >.  As the Snapfish site is linked directly with ePrint Center and HP connected, you can try to reset your password as follows - click the connection icon and then "forgot your password":

  

  • Enter the e-mail address that you use to connect to the ePrint Center and click on submit.
  • You should receive a message of automatic reset of password by email - the reset as expected before and then try to use this new password to Snapfish to connect downtown ePrint.
  • If this does not solve your problem of access ePrint Center, please call our Cloud Services to 855-785-2777. If you do not live in the United States / Canada region, please click the link below to get help from your region number.
    
    http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  I hope this helps.  If my suggestion worked in your favor, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Have a great day!

• problem with Officejet pro 8600 N911g ePrint

  I'm trying to install eprint on my officejet however I have questions. I went into my settings to printers via the IP address and when I click on activate ePrint, it says this:

  Unable to connect to the server.
  
  Check the Internet connection and try again. Or contact your system administrator or the person who set up the printer.
  If your network requires a proxy server address to connect to the Internet, click Proxy enter or check your browser settings.

  As far as I know of I do not use a proxy server address. I have Cox Cable internet and have set the IP to my computer/printer to static. All other work well i.e. wifi printing, iphone/ipad and ext.

  Thank you

  Danny

  The steps below a usually resolve the problem you are experiencing:
  
  1. unplug the power cord at the back of the printer.
  
  2. unplug the power cord at the back of your router (and the modem, if they are separated from the router).
  
  3. wait 20 seconds, then plug the router (and the modem, if necessary) in.
  
  4. wait for 30 seconds, then plug the printer back and power.
  
  5. press the button on the front of the printer ePrint, and it should try to connect to Web Services again.
  
  These steps usually fix the problem, but if it persists, you can try definition of network information static for the printer (which is sometimes useful to stabilize the ability of the printer to get outside of your network to the internet):
  
  1. tap the wireless at the top of the screen of the printer and note the IP address.
  
  2. Enter the IP address in the address bar of a web browser on a computer and press on enter or click the go button browser.
  
  3. the printer status page must be open.  Click network in the upper part.
  
  4. click on networking on the left.
  
  5. Select the Proxy settings.
  Note: If you are prompted for a redirect, click OK.  If you receive a certificate warning, select the option that allows you to continue anyway.
  If you receive an internal system error, refresh the page until it loads the proxy settings.
  
  6. check that all fields are empty.  If they are not, make them disappear and make sure that the Proxy Server requires authentication is unchecked and click on apply.  You should get a success message.
  
  7. click on the network address (IP) on the left.
  Note: If you only configuring IP address and DNS address with a yellow note Configuration, refresh the page until it loads completely.
  
  8. leave automatic IP IP address Configuration.
  
  9 change the DNS address to the manual DNS Server Configuration.
  
  10. enter manual for the manual preferred DNS Server 8.8.8.8 and 8.8.4.4 for auxiliary DNS.
  
  11. click Apply and you should get a success message.
  
  12. turn off the printer for 30 seconds and then turn it on again to force the new settings take effect.

  Let me know if you need additional assistance. Thank you

• Problem combining accounts ePrint and snapfish

  I have problems connecting ePrint, because the connection gives me a popup saying: "" it seems that you have a Snapfish account and an account ePrintCenter, which use the same address. ". We will combine these accounts to make easier access to both services. »

  I put my password of Snapfish, but it is declared "invalid". I have reset my password to Snapfish on a new, but it still does not accept the password. I tried clicking on "Forgot password?" in the context menu, and depending on the password reset procedure here, but still the popup does not accept my password and allow me to go further, unless I combined accounts.

  Is there a way I can go beyond that?

  Thank you

  Matt

  I sent Snapfish support ([email protected]) and asked them to remove my account. I can now connect to the ePrint Center ok.

  Just in case this helps everyone who suffers from the same problem.

  Concerning

  Matt

• HP deskjet all-in-one 3632: problems to make eprint to work

  OK, I'm having a problem making the printer to connect to the internet.

  I have a static IP address on my ISP.   I have 1 n600 Router 2 broadcasting networks.  1 5 g and 2 1. 4 g.   I used void net default 192.168.1.1 and 255.255.255.0.   This router I have a win 7 64 home computer hard wired. I also have a hard wired my Office Access point. the access point also broadcast a GIS of different 2.4 g.  all the sig.s wireless use wap2 Protocol and b/g catch up mode. and the names of all different but same network total network, if that makes sense.  OK, I have a total of 4 more also attached computer too either or network win7 32 ultimate win 7 64 and win vista 32. 2 tablets and 3 IH smrt 5.01 lolipop android running.  I have 2 security cams that have a static for IP and port forwarding on them.  everything works fine.  all computers are part of the same private network hmegroup.  I assigned a static ip address for printer dhcp table.  I can print from any device at any time via wifi.  NOW HERE'S THE PROBLEM.  whenever I go to the WEB form, he is saying that its not active all the check boxes and I don't know what a proxy server is but I know that I have not installed on this network so I click No proxy server.  The PRINTER SAYS UNABLE to CONNECT to the INTERNET.  every time that I tried about 20 this weekend.  It says to check the dns, gateway, blah blah blah.  so the DNS are correct and it shows not 192.168.1.1 as the gateway.  He also btw autodetected it correctly.  so when it fails to connect, I click on web print report. I get the page "get the most out of your printer.  and then a white page. and that's all.  at the top of the page to "get the most out of your printer" it says in "BOLD", "your printer is not connected to a network" which is BS do see on every device and every computer wireless or hard-wire. and I open it a new browser window using 192.168.1.143 which is the static ip address for this printer and bam. It opens right.

  When have I forgotten?  can I configure the gateway as the ip of the real gateway side the ISP of my router.   Im a little aggravated because the only reason why I got this printer from walmart that the PHN android already had the makings of plugin hp on them and I don't like HP is cause of all the fluff sofware that comes with them.  I almost had a gun, but they seem fragile and plasticy more than this one does.  so as I said work is expected for printing on the web.  I tried to press the eprint button and it flashes a little and nothing. I pressed it and the 'i' button and nothing ever prints other than the above page.  I have reset to the default values and done everything as configuration 2 x.

  If anyone can help, I would be very happy.

  facorbin

  Hey @Facorbin,

  Welcome to the Forum from HP Support.

  I see that you are unable to activate the webservices in the all-in-one printer HP Deskjet 3632. I want to help you with this. I have some suggestions that might help.

  I recommend you try the following steps:

  • Enter the IP address in a web browser , and press Enter to go directly to this page. This should take you to your built-in Web server (EWS) printer.
  • Click the network tab.
  • In the submenu on the left, click Networking.
  • Then click on the network (IP) address.
  • Click Manual DNS server.
  • DNS preferred as 8.8.8.8 manual entry
  • Auxiliary DNS server entry as 8.8.4.4
  • Click on apply to finalize this change.
  • Note that menu above EWS items can vary in overall models of printers. If you do not see the exact topics that I've listed here, the subtopic you should always appear on the Networking tab.

  If this goes through successfully, try to activate the web services () again. If you're still coming up short after this point, I recommend you enable DMZ mode in EWS your router, manually add the IP address of your printer. (Based on the level of detail, I suppose you're a statement you know what that means). After completing this step try to enable Web services one last time. Success?

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem and that you liked this post, feel free to express your thanks by clicking the "Thumbs Up" icon below by clicking on "Accept as Solution" (this will help others find the solution).

  Thanks for posting in the Forum from HP Support.

  Have a great day!

• OfficeJet Pro 8600: OfficeJet Pro ePrint 8600 - cannot select paper tray - HP needs to fix this problem

  This is a limitation of the software that HP needs to fix. I bought this machine multifunction largely for two features, ePrint, and two bins to paper. I had released two paper because I often need to print on paper thick and does not want to manually load the cards into the printer whenever I don't want to print on thicker paper. Unfortunately tray 2 is not compatible with card stock so I keep copy regular paper in tray 2 (tray 2 is defined as the default tray) and I keep card stock in Tray 1, which is compatible with cards. The problem and the limitation is when I am traveling and want to use ePrint. Even if my default tray on the printer is 2, which is where the paper is, if I use ePrint to print, HP ePrint by default tray 1, which means that I print on thick paper. This isn't only a problem when you travel. One of the advantages of the ePrint, in theory, is I can print on my desktop at home via ePrint printer when connected to my VPN employers. I've had this machine for two years. It seems that HP would have an update now to solve this problem. So far, nothing. Frustrating!

  Hello @HudsonOH,

  Thanks for posting in the forums of HP and welcome.

  I understand that you are not able to choose your paper tray of your HP Officejet Pro 8600 Premium e-all-in-one using ePrint. I would like to help with this, as much as I can.

  Unfortunately, when you simply send an e-mail to the printer, you cannot change the print settings, because it uses the default settings on the ePrint server.

  However, if you have an Android or iOS device, you can download the HP ePrint app. This allows you to add the printer by ePrint e-mail address and send print jobs when you are not with the computer (need you an active wifi or data connection, however). The application also allows to select print settings if you can ensure that you don't waste card stock paper you loaded in the machine.

  To download the app on iOS, simply open the app store and type 'HP ePrint' in the search bar.

  To download the app on Android, you can open the store game (or game of Google) and search for "HP ePrint.

  Once you have installed the application, you can add your printer via his email ePrint:

  1. open the ePrint application and select OK on the demo screens.

  2. Once you reach the home screen, it will show your printer name, or not find printers (depending on whether you are at home with your printer, or on the go). Select this check box.

  3. you will see a tab at the top that says all, select it.

  4. press on the + symbol to add a printer.

  5. Enter your ePrint e-mail address and select Add.

  To print using the application, return to the home screen and select an item to print one of the options listed. Note: If you are on iOS, you can even add your e-mail information in the application so that you can print emails.

  In addition, you can sign up here for updates on the new firmware and software for your printer, in which case no alternative workaround should arise: stay connected with updates from HP

  I hope this helps!

  

• Problem with connection for ePrint

  Hello
  
  Today, I brought a new printer - all in one, HP Deskjet INK Advantage 3520. All functions are OK, but I have a problem with ePrint.
  In practice, the printer is connected to my wifi at home and I can print without USB cable with no problems. But when I want the ePrint of installation function, I get an error that the printer do not have any internet connection and I can't complete the configuration of the service.
  
  Do anyone know how I can eliminate the problem?
  
  Thank you
  Denis

  Hi DenyKr,

  I see that you are having problems with your printer, connecting to web services.  I would like to try the following steps.

  1. open the internet browser type printer IP address.

  2 should bring you to the status of the printer page.

  3. Select the tab network at the top.

  4. left side select IPv4 under wireless.

  5. under DNS address Configuration select manual DNS server.

  6. for favorite enter 8.8.8.8

  7. for alternate enter 8.8.4.4

  8. Select apply. You can get a warning saying that this could break the connection which is very good.

  9. turn the printer off for about 30 seconds, then try again.

  Let me know how it goes.

• HP 5520: Account problem access Eprint

  Hi all

  I am writing because I have a problem with the ePrintCenter website. I forgot my password for access to and when I start the recovery of password procedure, the site gives me this message "Server Error".

  How can I enter my ePrintCenter account and change the settings of my printer?

  Thank you

  Dario

  Hey @Dario_81,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I see you are trying to recover the password for your account Center ePrint. I can help with that.

  For starters, ePrint Center was converted into a new site called HP connected. If you click this link, click on Sign In at the top left and I forgot the password, and then allow you to reset your password. If it isn't, then we try another browser. Safari in particular has a lot of trouble with Flash for Firefox or Chrome should have any other questions. If you still have questions then reboot your PC and try again, or otherwise try to reset your password by using a different device.

  If after that you are unable to reset your password, then I would contact HP Cloud Services. You can do it by appellant 1-855-785-2777 between 08:00 and 10 EST from Monday to Friday and Saturday from 09:00 to 8 a.m. EDT.

  If it helps resolve your problem then please let others know by clicking on accept as Solution below my post.
  
  I hope this helps and I hope you have a nice day!

• HP LaserJet M125nw: HP LaserJet M125nw - EPrint connection problem

  Hello. 3 days ago, I bought a HP laserjet m125nw. Printer is very good! It has good scan and it prints fine. Drivers installation is very easy and fast. But my problem is in eprint. To connect the printer to the web, I use lan. I wanted to turn on web services, so I enabled. After that, he wrote: "in a few seconds, wil print info important"(ou autre chose, mais je ne me souviens pas cela), but it doesn't have to print this information. "» My OS is Windows 7 64 bit. I've changed a lot of parameters and is true that I can make a mistake so their list is broken:

  I tried to restore my router for the settings default = didn t help

  I set up a static IP = did not help

  I downloaded and installed new drivers = did not help

  I have configured the servers DNS = did not help

  You know, how I can solve it? Thank you

  And please excuse my bad English!

  Hi @ADBraun,

  Networking and Web services problems like that can be very fickle. I can't think of any other measure to try other than what I suggested.

  I recommend that you only call our Cloud Services to 855-785-2777. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Good luck

• having problem signing in eprint center. "address incorrect email and password".

  Tried to sign in the eprint centre to change some preferences.  Received a notice ' wrong e-mail address and or password.  Changed the HP passport password, two in the same.  Help

  Hello Mommommary,

  I'm sorry to hear that you're having this problem, but here's a solution that can help (Cant Login to ePrintCenter)

  1. neither the hp passport and ePrintCenter account information are separate systems. Unless when you created the ePrintCenter account you used the same username and password that you used to create the hp passport.

• Problem with alert printer after you set up eprint

  I've just set up my HP eprint/connected to my printer HP Officejet 6700 account. I went through all the instructions and generated a code for me to record my printer. My printer came but I noticed that I have 2 alerts next to the printer which has been recorded. The alerts are:

  • Online
  • Problem with printer

  When I click on the message of the latter I get the following message

  • An unspecified problem was reported. Please check your printer.

  See the front panel of the printer for more information on the resolution of this condition

  I checked the printer, but it is not showing problems. I have however deleted the re-recorded new printer and web service. This time he seems to have solved the problem, but when I went back to the account later in the day the alert reappears.

  Could anyone help in this case.

  Hi BillyBoy59,

  Welcome to the HP Support forums.  I understand that you are getting a message "Problem with the printer" in connected HP.

  Connected HP sometimes gives a false report that there is a problem not specified with the printer. HP has been able to reproduce the error.  If there was a genuine mistake, the message would point to the problem (low on ink, paper, etc). Unspecified error message does not prevent you to use ePrint.

• After having migrated to HPConnected Central ePrint problems with the print files sent to the email

  HP has done once again huge confusion with the replacement of her service "eprint" to "HP connected". There is a reasonable need to do? In any case, after the migration, I noticed several problems:

  1 PDF document, less than 5 MB, sent to the e-mail address of the printer is not printed. I noticed with a type of a PDF file that I receive from my Bank. Other PDF files are printed, sent by e-mail also. Any reference to what should be the reason of not print these PDF files?

  I want to point out that the these PDF files, I'm referring to not print is printed with success if I print them since my network where the printer and not printed via eprint option in sending the file to the email address of the printer. When using old HP ePrint service, I was able to print PDF files sent by e-mail.

  I get "system error, try again"! for the file itself and email body is printed correctly.

  

  2. in the use of HP eprint service, I used to receive the confirmation email after sending files by e-mail for printing. Now, this is not possible. Read about it on the forum I learned that this option is not available any more, after the migration to "HP connected". In this topic was given the opportunity to connect to connected HP and see if the file is printed or not. If HP has ruined their functionality for lets say more easy way to know if my files are printed or not. If I'm in a hurry and I send and send any phone to my printer, I will not receive any confirmation e-mail (with easy and speed) but I need to plug on HP connect... blah blah blah.

  That is why I ask if there is possibility of RETURN migration to eprint, old and not fancy but functional HP ePrint service?

  Used printer:

  HP p1102w CE658A, with the latest firmware, with operating system on Windows 7 computers (64)

  and always gon no response on email sent to support.

  Its easy to find!

  Product HP take or leave as it is.

  I leave!

• EPrint: hp eprint activation problem

  can't set up hp eprint app.  It does not accept my e-mail address to activate (@tampabay.rr.com).  Would appreciate any help.

  then anticipate printing problem from iPad for printer hp photosmart 209 a

  Hi @ Dleaveng,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the HP ePrint printer Photosmart Plus b209a app activation. If you are having problems with your e-mail address is accepted, I'll try a different e-mail instead. That said, this printer is prior to web services and is not compatible with all the tools such as enforcement ePrint Airprint printing. To print from this printer, you need to use a Windows PC or Mac.

  If this solves your problems, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.