Problem with F4280 all-in-one to scan / Vista

Document scanning or the picture comes out as a total black page. Has been no change before problem appeared.

Best regards

Sossou

Hi Schouw,

Looks like it could be the scanner bulb or the material.  Please try the following steps:

1 make a copy black & white of any document you have handy. Keep a close eye on the print, if you see the machine starts printing a large band of black on the page, and then press the button "Cancel" (red X) to stop printing.  In this case, it is the material.

In an attempt to adjust the equipment, please follow: lines or streaks in the Copies or Scans

If this does not work, you will have to HP to find out what your phone options: http://welcome.hp.com/country/w1/en/support.html

However, if the copy is ok, then could be a software problem. Please try this instead: http://support.hp.com/us-en/document/c00040499

Tags: HP Printers

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