Problem with my Bank to scan

I'm used to be able to scan the controls to my Bank for the deposit.  Now, I get a message that I have capablility duplex and I should check with HP.  It does not analyze my site of the Bank.   I am able to analyze other documents PDF or JPG... and save them, but working from my bank site it will not even start to scan.  I chose USB and Twain

I have and HP 8620 all-in-one.  My operating system is Windows 7.

Thank you

Bob

Hi @RobertMB2

Well, to tell you the truth, because all other scan functions work, the problem is not with the printer or the HP software. They only thin, I can think about thinking is to contact the support of web banks team, or the Bank themselves.

Tags: HP Printers

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