Qosmio F20 - XP SERIOUS problem?

Bought the qosmio (nine) - worked well for a few days, has done all the updates as needed including NORTON. Since then, I was only able to start in safe MODE - could not see where any problem can be...

This afternoon - ready to "sit there"-NOW I CAN'T EVEN beyond the list that appears in safe mode.

Have tried the mode safe mode with and without network (no difference) and I tried with the command prompt - zilch!

If you attempt a normal boot, the XP screen appears "blue bar" Scrolls right and rolls and rolls - you get the picture.

I've only had the phone a week and already I'm starting to think I should have stuck to my original makeup.

Can anyone help?

PS I'm no computer whizz so very VERY base please!

Hello

Try to use the System Restore tool.
This tool, you can find in the Programs Accessories System Tools.
Then try to start this tool and restore the system to the start time.

Good bye

Tags: Toshiba

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