Question connection with Blast after upgrade to view 6.1.1 ("your office may have a security certificate not approved")

Hello guys,.

We are facing a very strange problem with Blast after the upgrade to view 6.1.1. Let me show you the scenario:

We have two security servers (paired with two servers connection).

On both servers security (and on the servers of connection), the default self-signed certificate is used.

Secure Tunnel, PCoIP Secure Gateway and Secure Gateway Blast are activated.

Users access it from internet via Netscaler which balance the traffic load and present a trusted signed certificate.

For now I won't go in deeper into the Netscaler configuration, as it was working fine.

We were on view Horizon 5.2 and everything worked fine! ...

After the upgrade to view 6.1.1 we are unable to connect using the web browser! We can open a session and select the desktop, but as soon as the connection to the desktop is launched, we receive the following error message:

"Your Office has been disconnected.

Try to reconnect to the office...

Your office can have an untrusted security certificate. Click here to accept the security certificate, then try to connect to your desktop again. »

error.png

If we click on the link, we are redirected to something like https://Blast_External_URL:8443/r/F386565D-D068-4AC1-BFD3-3A903CBEB235/certAccept.html , receiving a blank page with the following text:

"Could not resolve the route of proxy for the request.

Just before the upgrade, we have been able to use the HTML Protocol! We have does no change at all, so I really think it's related to some changes introduced by the new version of Horizon view, but may not know what is causing the problem.

No problem connecting with the customer to view Horizon (PCoIP and RDP).

If in the external URL Blast Secure Gateway, we insert the hostname of the server security instead of the external URL (Netscaler), we are able to connect but of course only from our local network.

Someone at - it ideas?

Thank you.

Hi Calyps0Craig,

Yes, I found a solution for this. In our case the issue was resolved by changing the configuration of Netscaler.

In the past, we use SSL offloading and worked all protocols. It seems that with the new version of view SSL offloading does more work.

Change the Service and virtual server on ports 443 and 8443 for SSL to SSL_BRIDGE solved our problem.

Hope this will help you.

Best regards

Claudio

Tags: VMware

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