Questions of telepresence

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• Question of telepresence DNS settings

  Hello

  I would like to know when the dns server is queried by telepresence endpoints. In other words, when DNS servers need to be configured on the telepresence endpoints.

  I have a couple of Cisco TelePresence endpoints on the VCSC, do I need to set up DNS servers on endpoints? If so, DNS servers are same as that configured in VCSC?

  Thank you

  Yes, if you use not VCS cluster, then you'll be fine without having to configure DNS server on the breakpoint addresses.

  /Jens

• Telepresence system questions

  Dear all

  I IX5000, MX 800, call control system (see the table below), 410 MCU, addition of license for CUCM 9.x/10.x, 14.X and TMS BE 7000 QTY: 2 with Hyper ver 5.X

  My Questions are:

  (1) concerning the call in the table control system, I think it's a fast track, need to install software E-Highway and Express-C track or all I need just install Expressway-E?

  (2) unit that will fit with CUCM and how it will be, trunk or there are in addition to the configurations are needed?

  (3) concerning MSDS server, what configuration I'll choose Provisioning or others?

  (4) regarding the IX5000 and 800 MX, it will record in CUCM, right? CUCM has IX5000 and MX800?

  (3) call control system
  LIC-EXP-GW	Turn on GW (SIP-H323)
  LIC-EXP-AN	Enable the Advanced Networking Option
  LIC-EXP-E	Activate the Expressway-E feature set
  LIC-EXP-SERIES	Turn on the game series features Expressway
  LIC-EXP-TOUR	Turn on relay TOWER
  LIC-SW-EXP-K9	License software encrypted key
  LIC-EXP-E-PAK	Lane Express series, Expressway-PARISI
  EXPWY-VE-E-K9	Cisco Expressway-E Server, Virtual Edition
  EXPWY-VE-C-K9	Cisco Expressway-C Server, Virtual Edition
  SW-EXP-8. X K9	Software image for highway with encryption, Version X 8
  LIC-EXP-RMS	Rich Media Express session

  I thank.

  (1) concerning the call in the table control system, I think it's a fast track, need to install software E-Highway and Express-C track or all I need just install Expressway-E?

  -You need two motorways (C & E) to work in the solution. The two boxes are part of the infrastructure of collaborative Edge and the solution will not work if a box is missing. Edge of collaboration (Expressway Core + Edge) are part of the environment of CUCM mobile and remote access and management of B2B calls.

  (2) unit that will fit with CUCM and how it will be, trunk or there are in addition to the configurations are needed?

  -Track Express Core will be interfaced with CUCM via SIP trunk. And when you enable mobile access and remote (ARM) and B2B calls, you must create 2 separate crossing (ARM 1) areas and 1 for B2B on Core (traversal customer) Expressway and the highway (crossing server).

  Here are the guides of good deployment:

  For Mobile and remote access with the B2B deployment guide:

  http://www.Cisco.com/c/dam/en/us/TD/docs/solutions/CVD/collaboration/Midmarket/Oct2015/CVD-CollabEdgeUsingBE6000.PDF

  For the Mobile deployment and remote only access:

  http://www.Cisco.com/c/dam/en/us/TD/docs/voice_ip_comm/Expressway/config_guide/x8-7/mobile-remote-access-via-Expressway-deployment-guide-x8-7.PDF

  (3) concerning MSDS server, what configuration I'll choose Provisioning or others?

  -Can you clarify what you want to achieve in the deployment of the TMS? Planning/Booking? Phone book?

  (4) regarding the IX5000 and 800 MX, it will record in CUCM, right? CUCM has IX5000 and MX800?

  -Depending on your BOM and licenses, the solution is a highway. The highway do not support records. All the video end points will record on the CUCM. Endpoints immersive (IX500) and a versatile video endpoints (MX800) are supported in CUCM and will be managed these endpoints for the call control points.

  Please refer to the compatibility CUCM for supported devices matrix:

  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix/CMDP_BK_CCBDA741_00_cucm-device-package-compatibility-matrix_chapter_00.html

  Kind regards

  Acevirgil

  Please indicate or mark as correct answer if this post is useful.

• Cisco telepresence camera question - motivates and focus on who speaks. ???

  Hi all

  Wonder about a telepresence from cisco camera that when placed in a conference room can detect, move and focus on the person speaking?

  Is this feature available on the PrecesionHD 4 x camera or another that I do not read this feature in the data sheet?

  If so, please provide the reference for this.

  Kind regards

  It is compatible with the SX80, C40/60/90 points of termination.  SpeakerTrack 60 is a unit of two cameras and therefore requires two inputs of camera on the codec, then it will not work with the SX20 because it has only one entrance of the camera.  Both cameras help to provide seamless switching of active speakers in the room.

• The Cisco Telepresence SX80 solution help

  Hello

  I really want to get your help in this scenario.

  We have 2 branches and planning to set (for the first site 3 SX80 of three meeting rooms) and (one SX80 for another branch).

  We have all communications between sites works well and phones are connected using CUCM 10.5 my question how connect us these 2 branches to collect and SX80 features on site with a minimum of equipment?

  Can make us the video call normally trunk Sip or H323 or do we have to express way / telepresence Server?

  Please notify.

  Thank you

  Hello

  Could you say how the branches are connected to each other? It is through the Internet or VPN? Then we will know how to position the highways.

  If you have CUCM you will use as your calling command for your SX80s and write them down on it as SIP endpoints.

  SX80 endpoint can be ordered with multisite option so it can appeal a multisite up to 5 participants. You will need Telepresence server to host concurrent conferences with more than 5 participants in a conference. You also need a conductor when implementing telepresence servers to manage the resources of the Conference.

  Kind regards

  Acevirgil

• Why replace MSE 8510 MCU 4.4 with Telepresence Server (3.1)

  We have a with MCU 4.4 MSE 8510. Looking at the software accessible to the general public, that looks like that I could replace the software with the telepresence instead server software.

  Why I do this? What can I win (and lose) by? I don't have any old CTS systems, just Jabber, MXP and C systems. Is telepresence server software that is actively developed while the old software MCU is not?

  Thank you

  I agree with you, Codian MCU is the best.   =)

  This is why I think Cisco is not going to add MCU multi-screen support, because if MCU multi-screen support, I don't know that all customers would not want to migrate to server TP or buy a new server TP.

  But because of these two main features of server TP, we think about its use, who are the multimonitor support and support for the optimization of the resources with the driver.

  Many Cisco! As always... In this way, they can keep the two products on the market, MCU and GST.

  Paulo Souza

  My answer was helpful? Please note the useful answers and do not forget to mark questions resolved as "responded."

• telepresence license server problem

  After you install server telepresence (ova 4.2.4.23) and install license keys, under configuration > upgrade > have management got the keys next feacture: encryption of media - activation of the VM - what other permits are required for the server of telepresence? is another way to install the license to activate the function keys

  So, you have activated the multiparty licensing on driver?

  As for the question on voice only, you must look at your config, you configured following the integration of CUCM-conductor guide.

• Telepresence Visio icons

  Anyone know where I can find Visio icons for Cisco/Tandberg telepresence units?  Unity not real themselves but the generic icons for CallManager, CTMS, VCSC, telepresence, etc..

  Happy to help you.

  If you want, please check the question as answered.

  Sent by Cisco Support technique iPad App

• TelePresence VLAN

  We have a Manager Communications Group to serve our PBX.  We recently bought a new telepresence system and a 2nd CM cluster that is dedicated to the CTS.  Telepresence SRND States to put the CTS codec in the VLAN voice. There is no mention of this VLAN to the 2nd cluster dedicated to CM in.  I don't think that we can have clusters of 2 CM on the same VLAN voice then what would be the best practice to set the codec and the cluster of CM for the CTS?  Thank you.

  http://www.Cisco.com/en/us/docs/solutions/enterprise/video/tpendpts.html

  Hello

  It's more a question of CUCM SRND, but based on our CUCM SRND take a look at this:

  http://www.Cisco.com/en/us/docs/voice_ip_comm/CUCM/srnd/7x/netstruc.html#wp1043629

  In general, servers of Cisco Unified Communications Manager (Unified CM) clusters, including the multimedia resource servers, reside in a data center or server farm environment. [...] Because these servers and resources are essential to voice networks, Cisco recommends distributing all servers in clusters CM unified, gateways voice hardware and centralized centralized resources among multiple switches physical and, if possible, several physical locations within the campus. This allocation of resources to ensure that, given a hardware failure (for example, a switch or switch line card failure), at least some servers in the cluster will be always available to provide telephony services. In addition, walkways, and material resources will be always available to provide access to the PSTN and to provide auxiliary services.    In addition to being distributed physically, these servers, gateways and material resources should be distributed between the VLANS separated or subnets so that, if a broadcast storm or a denial of service occurs on one VLAN, not all services and voice connectivity will be disrupted.

  ...

  There is the potential for a large number of devices in a single VLAN or broadcast domain to generate large amounts of broadcast traffic periodically, which can be problematic. A good rule of thumb is to limit the number of devices per VLAN to about 512, which equals two subnets of class C (that is, a class C address of subnet 23 bits masked). Typical access layer switches include the stackable Cisco Catalyst 2950, 3500XL, 3550 and 3750, as well as the Cisco 3560 and the larger, high-density Catalyst 4000 and 6000 switches.

  

  Note The recommendation to limit the number of devices in a single VLAN of Communications unified about 512 is not only due to the need to control the amount of broadcast traffic VLAN. For Linux Unified CM-based server platforms, the ARP cache has a limit of 1024 devices. Installation of Unified CM in a VLAN with an IP subnet that contains devices more than 1024 can cause Server Unified CM ARP cache fills up quickly, which can seriously affect the communications between the Unified CM server and other Unified Communications endpoints. Although the size of the ARP cache on server based on Windows Unified CM platforms is developing dynamically, Cisco recommends a limit of 512 devices in any VLAN regardless of the operating system that is used by the Unified CM server platform.

  To answer your question, Yes, separate the VLAN for CUCM, not only for clusters, servers (one cluster contains 1 to 20 servers (super cluster))

  Let us know if you have any questions

• Telepresence C40 intermittent on / off input audio microphone

  Hello

  There was a time that audio input microphone of telepresence C40 goes OFF mode when you start the unit. Also when manually activate us it and end the videoconference call.

  The mode will be automatically extinguished.

  The configuration is C40 entry audio microphone is connected to the mixer of third party.

  Is there no workaround solution to fix?

  Much appreciated for your help. Thank you very much!

  Hi all

  Ralph has opened a case with TAC and arrived at webex. It's just to let everyone know that we were able to solve the problem. Just to convey information. That's what we were doing on the webex session:

  Indeed, we found tha the microphones were shut off as soon as we have disconnected from the call. We checked the following things:

  xConfiguration conference 1 AutoAnswer Mute: Off
  

  xConfiguration MicUnmuteOnDisconnect Mode 1 Conference: on
  

  xConfiguration Provisioning Mode: TMS

  We turned off the MicUnmuteOnDisconnect first and the problem still persists. We have then canceled endpoint of the TMS suspecting that configuration could come from the TMS and checked by calling again. Hoewver, the microphones were always switch off to end the call.

  Finally, we checked the parameters of MuteOnInactiveVideo:

  xConfiguration Audio input Microphone 1 VideoAssociation MuteOnInactiveVideo: on
  

  xConfiguration Audio input Microphone 2 VideoAssociation MuteOnInactiveVideo: on

  We shot both of them off and the problem was solved. Ralph, please check this question as answered so that others can enjoy.

  Kind regards

  Saint André

• Provisioning configuration of extension error telepresence management suite

  Dear Team Support Cisco

  I'm Tung, FROM Sun Media Corp. in Viet Nam

  I am using 6000 BE and install TMSPE on BE6K

  But during the installation, I have problem (attach file)

  "Process must leave before the requested information can be determined.

  I have used TMS 14.4, TMSPE 1.2, Java 8.0 u20, SQL 2008, Windown sever 2008 r2

  Can you help me now?

  Thank you very much

  Java 8 is not supported; You must use the update of Java 7 51 (32-bit or 64-bit).

  See page 11 of the release notes: http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tmspe/release_note/Cisco-TMSPE-Release-Notes-1-2.pdf

  /Jens

  Please note the answers and score the questions as "answered" as appropriate.

• TelePresence server the number of active calls

  Forum,

  I noticed in the Cisco TelePresence MobiLink server API reference v4.1.2 If a TS is "flexible" operating mode a call that is available is "flex.resource.status".

  This API call provide parameters, such as numCalls, numParticipants, numConferences, etc.  I also noticed that there is no "equivalent" API call when the TS is in operating mode "standalone".

  Is anyway to get the number of participants and/or conference calls?  Or am I left to work only with cdrlog.query?  I also wonder if the same would apply to a standalone MCU?

  Please advise... thx.

  I think that you basically answered your own question. They have different objectives, and the flex.resource.status is designed as a summary of the resources currently in use use given the additional complexity of flexible operation mode. Locally managed mode, it is easy to calculate the use of resources, because it is the number of screens in use.

• Double screen in Cisco Telepresence SX20

  Hi all

  I have a recently installed SX20 units which are registered on a VCS. the unit has the following options installed.

  NaturalPresenter / MultiSite / PremiumResolution / DualDisplay

  When I make a call to another site and I m send a content, I´d like to see on the screen on the left side in full screen the remote site.

  And on the right screen, I need see what I m sending.

  Anyone know how to make this configuration?

  You suggest you have a look on the Administrator's guide, choose the one corresponding to the version of software you are using: http://www.cisco.com/c/en/us/support/collaboration-endpoints/telepresence-quick-set-series/products-maintenance-guides-list.html

  Go to control panel, category "Vidéo", "monitors:, select 'Dual' or 'DualPresentationOnly'. '. See screenshot below:

  SX20.gif

  

  Go to the video output and output hdmi 1 and hdmi 2 value what configuration you need. monitor i.e. first, second, presentation only, see the screenshot below:

  .

  /Jens

  Please note the answers and score the questions as "answered" as appropriate.

• On the presentation telepresence Codec provides 30 FPS

  Cisco document said "a codec of presentation allow you to display 30 frames per second for presentations.

  I accumulate a CTS 1300 with the codec of the presentation to a client.  While when I introduce PPT to an external monitor through presentation codec, I found that the rate is 5 frames per second in the log file, not 30 FPS.

  My question is:

  How can I adjust the frame rate of 30 frames per second?   All configurations must be accomplished?     Thank you very much!

  Journal:

  Sharing Local INFO: flow presentation negotiated at 5 fps

  Hello Zhang,

  Please make sure that the other end of the telepresence room has also a codec of presentation. So that the presentation to run at 30 fps, two telepresence rooms (assuming that P2P meeting) should have codecs presentation.

  Kind regards

  Shashi

• Video Jabber for TelePresence, VCS-E connection problem

  Hello

  I recently configured control VCS, VCS Expressway and TMS. Two VCS servers are software X7.2 and TMS is on 14.1.1 commissioning is configured between the VCS control and TMS, everything works OK internally and users can log in their Jabber client of telepresence video.

  When you try to connect via the highway-VCS I get the following question: "connection refused by the server. Try to connect again later"

  Area authentication is configured like this:

  VCS-Highway

  Sub-area by default: do not check the credentials

  Area Sefault: Do not check the credentials

  Crossing area: Do not check the credentials

  VCS-control

  Default subfield: treat as authenticated

  Area by default: credentials check

  Subarea: Credentials Check {area which movi users register to regex function}

  Crossing area: Do not check the credentials

  Search the rules between the two VCS game [email protected] / * / OK.

  The only port of the restrictions in place here are between the VCS control and VCS Expressway, outgoing ports open to the highway of the SANCTION.

  It seems to me that there is a connection problem, as opposed to an authentication problem. also, do I need to configure a SIP domain local VCS-Highway even if I try to proxy, registration to the VCS control.

  Would be appreciated if someone can verify my authentication area also...

  Thank you

  Simon,

  to do this, you re normally the area on VCS - C as "check credentials.

  If you want to proxy of VCS VCS-C-E records, you should not add the SIP domain name to the VCS-E.

  "Rejected by the login server" sounds weird in this case, however, could you share what you use for this deployment, the SIP domain name so that we can verify that your DNS SRV records are fine?

  -Andreas