Reinstall the printer software?
I have a HP Envy printer which has worked beautifully for a few years on my Windows 7 desktop pc. All of a sudden, it does not print. Message says it is 'offline', but the printer says it is connected to the home network. I see that an icon in the notification area indicates that the scan to PC app is "not available".
Interestingly, I can print from a laptop Windows 7, which has been installed from the same CD - and notice it says "Scan - to - PCActivation App works ("Scan of the computer is on.").
I was hours with a HP one after another tech support person. They made me pay $99.99 in advance, through all sorts of help desk services, and then abandoned. Whenever I asked a technical support if could perhaps help to uninstall and reinstall the printer software, they dismiss the idea. The fact that I can print from another computer seems to exclude a printer problem. Do anyone think?
Download the drivers from the site / install them. See if they work.
I have reinstall the printer, but I also disconnected and reconnected the router. The problem has been fixed, but unfortunately, I can't be sure who did the trick. However, I strongly suspect that my intuition, encouraged by your suggestion, was correct, and that the relocation of the "worked" printer software Thank you very much.
Tags: Windows
Similar Questions
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wireless printer shows offline and impossible to reinstall the printer software
original title: offline wireless printer
my printer is offline and it wont let me not reinstall the software? I also restored the computer to a date where he worked and which did not help... It works when I plug in the usb cable, but not through the wireless... but my Wi - Fi works on the laptop... operating system 64-bit of Windows 7
Hello
1 did you recent hardware or software changes to your computer before this problem?
2. what exactly happens when you try to install the printer software? You get the error message?
3. what exactly happens when you try to print by connecting the wireless printer?
4. What is the brand and model of the printer?Uninstall the printer drivers and related software, and reinstall them.
Reference:
http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program
http://Windows.Microsoft.com/en-us/Windows7/install-a-program -
I used a freeware uninstall program with cleaned almost all traces of the HP drivers except these 8 files. When I try to delete in the context menu, then press the space bar, he said still "Destination Folder Access Denied". I have absolute administrative privileges in Vista Home Premium. How these files can be deleted ao I can reinstall the software/drivers for printer/scanner and I take advantage of my printer?
Hi Don,
Thank you for using the Microsoft Windows Vista Forums.
I would recommend that you start your computer in safe mode and see if you can remove it from there.
HOW TO START YOUR COMPUTER IN SAFE MODE:
Remove all floppy disks, CDs and DVDs from your computer and restart your computer.
Click Start, Shut Down, and then, in the drop-down list, select restartand click OK.
Do one of the following:
If your computer has a single operating system installed, repeatedly press the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you need to try again.
If your computer has more than one operating system, use the arrow keys to select the operating system you want to start in safe mode, and then press F8.
In the Display Options Options Advanced startup, use the arrow keys to select the safe mode option you want and press ENTER
Log your computer with a user account with administrator rights.
When your computer is in safe mode, you will see marked Safe Mode in the corners of the screen. To leave safe mode, restart your computer and let Windows start normally.
If please reply and let us know if your problem is resolved or if you need further assistance.
David O
Microsoft Answers Support Engineer
Visit our and tell us what you think. -
Cannot access the printer software after installing new ink cartridge
I installed new ink cartridges. It prints well but I can't access the printer on the computer action tab. I can't check ink levels, align the pages or check on maintenance. When I click on the folder of the printer it opens but it says it's searching for items. The printer of action file is not there. Anyone know what could cause this? I can't open the Toolbox of the product. What I have to reinstall the printer software, or is there something else I can do to fix this. I have windows 7 and a 3000 deskjet printer. Thank you.
Harold R. Rodgard
Hello Harold,.
The question most likley do not have much to do with the replacement of the ink cartridge.
Lately, HP has released a new software, due to the latest MS updates, you must update the software to get all the features.
Go to start > programs > HP > select your printer folder and follow uninstall them.
Now, download and install the new version of the software from here:
Shlomi
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I had to wipe my iMac and resinstall IOS Mavericks (10.9.5). Printer (Officejet Pro 8600, 9N11g) works, but won't scan (double-clicking icon in "original item cannot be found") and the HP utility on dock icon is absent, replaced by a "?." I found instructions to uninstall the printer software so I can reinstall... but there is no longer any HP or "Uninstalling HP's" on my Mac HD folder. Not there at - it a HP folder in the library/printers folders. Research Spotlight shows no HP or Hewlett-Packard folder on my hard drive.
I downloaded a 'HPPPrinterDrivers3.0.dmg' and ' HP-Injket-SW-OSX - Mavericks_v12.34.37.dmg, "which I'm hoping will contain updated software/drivers to reinstall the printer and I hope as the HP utility so I can resume the scan function, but I can't understand how to remove the current printing software, and I don't know if those are the files migrate to use. I understand just remove the printer will not be enough.
Can someone provide step by step instructions how uninstall the software and installation (since I don't know if I have the correct dmg files)? Thank you.
Hello
First I offers to repair disk permissions, and then try to reinstall the HP software.
Follow the steps below to repair disk permissions:
1. open the Applications folder.
2. go to the Utilities folder.
3. double-click on disk utility.
4 Select the hard disk that contains the boot volume.
5. go to the first aid tab and select Repair disk permissions.
Note: This process may take several minutes depending on the Mac and the amount of the permissions that need to be repaired. The progress log shows when the process was completed.Once you are finished, run the HP-Injket-SW-OSX - Mavericks_v12.34.37.dmg and follow the instructions on the screen, be sure to select the option of Scanning HP when installing to get all the features of the software.
Please, try the above steps and let me know the results,
Shlomi -
Photosmart 7520, impossible to reinstall the printer after removing software
Name of the product and operating system: Photosmart 7520, Windows 7 32 bit.
Description of the problem:
I tried a lot already if the description is quite long, bear with me here.
At the beginning everything worked well. After a few months, the printer was not capable of scanning more computers in the network. He could identify them, he was not able to transfer the scanned document. Printing from computers was still possible. I did first network tests, even reset network to factory settings, but everything was fine. Try to solve this problem, I ran HP print and scan the doctor, the program gave me a twain scan error and was not able to fix it. Because it was not able to fix it. I uninstalled the computer HP printing software, reinstall the printer completely and try if it works. Digitization (magicly) now works on my other computer, but I can not reinstall the printer on the computer where I uninstalled the software, because it is impossible to find the printer on the network. I also tried to connect the USB printer, without a bit of luck. I think it's a driver problem, because the computer seems to have many 7520 drivers broken out there. I hope someone has a way to help me, because I don't know what to do anymore...
Try to run Malwarebytes to see if your PC has installed any villains
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SMART PHOTO ALL-IN-ONE C-4385: can not find the download of the printer software.
I need to uninstall and reinstall the complete software for a Photo Smart C-4385 all-in-One. I searched everywhere on the HP site and Googled it and still can not find it. Can someone help me with this? My OS is Windows Vista Home Premium 32-bit. Thank you.
Hello
Here's a direct link for the full software features for your printer:
http://ftp.HP.com/pub/softlib/software10/COL20274/MP-53147-4/100_228_PS_AIO_02_Full_USW_enu_NB.exe
Kind regards
Shlomi
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Photosmart Premium C309-g: the drivers and the printer software will not be installed.
My network all-in-one Photosmart Premium C309-g worked very well on my desk until recently, when suddenly the HP software could still see and connect to the printer, but Windows 10 could not. I tried to remove the printer and uninstall all associated software, then tried to reinstall the software. Unfortunately, the installation will not get to the point where it starts and then suddenly disappears with no trace of her still running in the background. I can deviate from the default installation and bring to the top of the page to select the components that I want to install, but when I do the button 'ok' on this page does not work. No matter how many times I click on it, the page remains open and the installation will not so fast. If I click Cancel on this page, it disappears and the installation back to the previous page, where I can choose to continue and happen almost immediately out of sight again. This happens whenever I try to install selected software and drivers. I deleted the printer from the devices page in the Panel, I made sure to this it is not is more listed in the Manager of peripheral devices (printers and imaging devices), I removed the Windows 10 print queue and I deleted all the data of the folder under the Program Files (x 86) HP folder on my hard drive. I also disabled Windows Defender and run the installer as administrator, yet none of these steps help the process at all. I have never, in my 20 + years using nothing other than printers HP, encountered a problem like this. I'm used to receive error messages during the installation of software to fail, but I have never had a process simply disappear from the computer without leaving any trace of never having run. I hope that someone out there has an idea, that I have not thought yet, transferring files to my tablet to print from becomes a pain in the rear.
A man who took the freedom of another man is a prisoner of hatred, he is locked behind bars of prejudices and narrow-mindedness. I am not truly free if I take freedom away from someone else, as surely as I am not free when my freedom is taken from me. The oppressed and the oppressor similar are stripped of their humanity.
~ Nelson MandelaWelcome to the HP Forums @GarfieldFan1969,
I understand the printing software will not fully installed for your Photosmart C309 on your system Windows 10, and I wanted to answer with my suggestions for trying to help! Here are my suggestions for you to try. When you are finished, please let me know the results and problems or errors that you may encounter!
First step: clean boot, restart the PC and try the install again.
1. start by typing "msconfig" in the search box of Cortana, and then click MSConfig (run command)
On your keyboard press Windows + R key at same time and type Msconfig in the run window, and then click OK or press ENTER.2. now, choose Selective startup
3. Remove the check of the Load Startup items
4. click on the Services tab
5. check "hide all Microsoft Services" and then click on disable all
6. click apply , then OK
7 restart the PC and temporarily disable firewalls or antivirus programs
8 run the Installation Wizard for Windows HP printer to install the printer
9 turn on the firewall and start services
Second step: you unregister and re-register the Windows Installer Service:
1. hold down the Windows key + R to fill the box "Run" and type cmd.exe, and then click OK.
2. at the command prompt, type msiexec /Unregister , and then press ENTER.
3. at the command prompt, type msiexec/regserver, and then press ENTER.
4. at the command prompt, type exit and press ENTER to close the command prompt.
5. run the Wizard for Windows HP printer installationStep 3: run System File Checker Scan (up to 3 times) to repair the corrupted system files:
1. go to start
2. type CMD
3 right-click and run as administrator
4. to check and repair the OS type sfc/scannow (note the space between sfc and ' / ')You may need to run this upward to 3 times to solve all the problems
When finished, it will say one of three things
Windows did not find any breach of integrity (a good thing)
Windows resource protection found corrupt files and repair the (good)
Windows resource protection found corrupt files but was unable to fix some (or all) of them (not a good thing)Try to reinstall the printer.
Step 4: activate the built-in Windows administrator account
1. first of all, you'll need to open an administrator mode command prompt by right-clicking and choosing "run as Administrator" (or use the shortcut Ctrl + Shift + Enter in the search box).
Note that it works the same in all versions of Windows. It just search for cmd and then do a right-click on the icon of the command prompt in the start menu or the boot screen.
2. If you are in Windows 8.x or 10 you can click on the Start button and choose to open a command prompt in this way.
3. now type the following command:
NET user administrator / Active: Yes
4. you should see a message that the command completed successfully. Log out, and you will now see the administrator as a choice account.
(Note that this screenshot is for Vista, but it works on Windows 7 and Windows 8 and Windows 10)
You will notice that there is no password for this account, so if you want to leave it enabled, you must change the password.
Try to reinstall the printer.
Testify of my answer by hitting the thumbs to the top slot
Click on the button "Accept as Solution" if I helped you reach a solution.
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How to uninstall the printer software
I can't get my printer HP Deskjet 3940v at work; I tried the troubleshooter without result. I want to completely uninstall the printer.
I have the original disc for the printer that it is came with, so if I can remove all of my hard drive then I can re - install the printer and see if that solves the problem. I don't think that the problem lies in the hardware itself. HP offers more support for this printer.
Here is the problem and my question for the forum: (I am a novice) I went to Control Panel then printers and removed the printer from this location. But I don't think that uninstalled everything. I looked in programs and features, and I see there, no program to uninstall. (No HP, no Deskjet, no program to a printer).
I downloaded Revo Uninstaller and it still doesn't show any HP or other programs of the printer on my computer. But there must be something that has to do with the printer still on my computer. I looked in other posts on this site but didn't know what steps to uninstall a printer under Vista.
Can someone tell me the steps to completely uninstall the printer software?
I use Vista Home Premium OS on my Sony Vaio computer.
Hi Mike,.
To help you to propose measures to solve the problem, I would appreciate if you could answer the following question:
Did you do changes on the computer before the show?
You can uninstall and reinstall the printer in Device Manager and check if that does the trick.
See these articles for more information:
Add or remove a printer
http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer
Find and install printer drivers
http://Windows.Microsoft.com/en-us/Windows-Vista/find-and-install-printer-drivers
Solve printer problems
Hope this information is useful. If you need further assistance on all issues related to Windows, just tell me and we will be happy to help you.
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Have you installed the printer & software driver... will not recognize the installation of the scanner or Nikon camera to download photos... What can I do?
The duplicate thread information:
Cannot connect Epson scanner/Nikon camera to printer!
Hi Carolyn has Culp,
Thanks for asking this question to Microsoft Community!
I understand that your scanner and Nikon camera is not getting recognized in windows vista.He would be grateful if you could answer these questions. This will help us to a better way to get a resolution of the issue.1. have you made changes on the computer before this problem?
2. What is the brand and model of the scanner?
3. are you an error message or error code?
4. is that your other USB devices work?I would suggest trying the following methods and check if it helps.Method 1:
Try connecting to another USB port and check if the camera is detected or try to plug the camera on another computer.Method 2:Hardware devices do not work or are not detected in Windows: http://support.microsoft.com/mats/hardware_device_problems/en-usMethod 3:Remove and reinstall all USB controllers.To remove and reinstall all USB controllers, follow these steps:
(a) click Start, run, type sysdm.cpl in the Open box, and then click OK.
(b) click on the Hardware tab.
(c) click the Device Manager button.
(d) expand Bus USB controllers.
(e) right click on each device under the Bus USB controllers node and then click on uninstall to remove them one at a time.
(f) restart the computer and reinstall the USB controllers.
(g) connect the removable USB storage device and perform a test to ensure that the problem is solved.
Method 4:To update the chipset drivers and check if it helps.Update a hardware driver that is not working properly: http://windows.microsoft.com/en-us/windows-vista/Update-a-driver-for-hardware-that-isn ' t-work properly
Reference:The problems of scanning: http://windows.microsoft.com/is-IS/windows-vista/Troubleshoot-scanning-problemsIt will be useful. For any other corresponding Windows help, do not hesitate to contact us and we will be happy to help you.
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Impossible to reinstall the printer
I DOWNLOADED MY NEW PRINTER, BUT IT didn't WORK SO I WENT in AND DCELETED the PRINTER turns OFF MY LAPTOP AND THEN TRIED TO REINSTALL it BACK ON MY LAPTOP BUT IT WON'T ' T.hOW I PASSED CE AND the INSTALLER CORRECTLY.
Thank you
Hello
Please do NOT post in all capitals
It is very difficult to read
and when you say it won't let you: how he won't let you?
Try right-clicking on the printer software - run as administrator
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Try to reinstall the printer and will not install due to not having Admin rights
original title: Instalation printer
Try to reinstall the printer and will not install due to not having Admin rights. I am the administrator,
How can I continue?
Thank you
Right click on the printer software setup.exe, etc > run as admin.
See you soon.
Mick Murphy - Microsoft partner
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8.1 win and J4680c all-in-one: impossible to reinstall the printer drivers.
I followed all instructions for re - setup my wireless network, uninstall the printer drivers and reinstall printer drivers / (including all renamed to .old .dat files), but once it gets to the installation wizard, in the phase of control system, it tells me:
C:\Users\Patricia\AppData\Local\Temp\7zS41F0\Setup\hpzshlaut...
System cannot find the specified file.
What is c? I can't spent to complete resettlement, so I can't use all the features other than printing printer! Can anyone help?
Thank you!
Hello
Follow the steps below and check if it solves the problem:1 open the Mcafee Virus and Spyware Protection software you are interested in, click on calendar and perform analyses. Click analysis in real time, and then click stop. Select until I restart the PC and confirm by clicking the button turn off.
Now, try to reinstall the HP software and check if the installation goes as planned.
If the problem persists, continue following the steps below:
2. open the dialog box run by clicking on the Windows key and the R key on your keyboard. Type %windir%, and then click OK.
3. type hpoins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpoins1.old)
4. type hpwins*.dat in the search bar at top, if there is that no result rename the extention in old instead of dat. (e.g. hpwins1.old)
5. start the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC /Unregister. in the Run dialog box and click OK.
6. launch the Run dialog box by clicking the Windows key and the R key on your keyboard. Type MSIEXEC/REGSERVER in the Run dialog box and click OK.
7. run the installation file and check all difference.Kind regards
Shlomi -
Where if the printer software?
Hi everyone, I could be an absolute fool, but where is the printing software (to check ink levels in my printer)? I can access via the menu recent applications in the Finder (open itself when my paper stuck!) but I can't find it in the Applications folder or in the Utilities folder inside that? Where is he on Earth? Thanks for your help.
Go to the Apple Menu > System Preferences > print and scan and double-click the icon of the printer on the left. This will bring the print queue. You should see an option to settings on top. Click to access the options.
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HP Photosmart 5500 series main: installation procedure for the printer software
In my attempts to install the software of series of Prniner of 45510e-all-in-one Photosmart hp, I think that the process does not complete the installation of the software. After I clicked on that I accept the terms of the agreement, that he turns back to the ilnstall screen and a few seconds, it indicates the installation is complete. I don't think that the process is quick. It seems that there may be interrupted the process.
In support of this contention, the printing software HP and doctor Scan shows the software seems incomplete and that there are problems of dirver.
Can someone provide explanations that the question of the installation is deficient in this case, or that he really install this fast?
Arthur
The initial installation software for the HP Photsmart 5510 series was the correct software. I finally resorted to re - install Windows 10. I was then able to uninstall properly the remains of the 5510 installs my computer which allowed somehow not all subsequent installations trying to finish. Unfortunately, the software would not overwrite the wrong files and it does not alert me to the fact that it was not complete installation. It simply says that the installation is complete. My guess is the ultimate failure of the procedure was the result of some entries in the REGISTRY, creating a conflict with the installation and full installation process was abandoned.
The process automated to re - install then took place without a hitch and all the functions of the printer now appear to work as expected.
I think that an option in the installation process to allow overwrite existing software on the computer may well have solved this problem without pain. The alternative that I had to go through has been extremely laborious and frustrating.
ArthurmB
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