Reinstall the printer software?

I have a HP Envy printer which has worked beautifully for a few years on my Windows 7 desktop pc. All of a sudden, it does not print. Message says it is 'offline', but the printer says it is connected to the home network. I see that an icon in the notification area indicates that the scan to PC app is "not available".

Interestingly, I can print from a laptop Windows 7, which has been installed from the same CD - and notice it says "Scan - to - PCActivation App works ("Scan of the computer is on.").

I was hours with a HP one after another tech support person. They made me pay $99.99 in advance, through all sorts of help desk services, and then abandoned. Whenever I asked a technical support if could perhaps help to uninstall and reinstall the printer software, they dismiss the idea. The fact that I can print from another computer seems to exclude a printer problem. Do anyone think?

Download the drivers from the site / install them. See if they work.

I have reinstall the printer, but I also disconnected and reconnected the router. The problem has been fixed, but unfortunately, I can't be sure who did the trick. However, I strongly suspect that my intuition, encouraged by your suggestion, was correct, and that the relocation of the "worked" printer software Thank you very much.

Tags: Windows

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    A man who took the freedom of another man is a prisoner of hatred, he is locked behind bars of prejudices and narrow-mindedness. I am not truly free if I take freedom away from someone else, as surely as I am not free when my freedom is taken from me. The oppressed and the oppressor similar are stripped of their humanity.
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    Testify of my answer by hitting the thumbs to the top slot

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