Remote assistance with vWorkspace 8.0 MR1 on a Windows Server 2012 R2 with Windows 7 Enterprise VDI (RDP8)

Similar Questions

• Request for remote assistance does not work anymore

  Something has changed for Windows Live Messenger Remote Assistance?... or is something broken?

  Previously, we could "request remote assistance" back AND forth between two systems of Windows XP (SP3) - with a XP using MSN Messenger system (Version 7.0 [Build 7.0.0816]) and the other using Windows Live Messenger (Version 2009 [Build 14.0.8117.416]).

  And, previously, we could also request remote assistance in both directions between a Windows XP (SP3) by using MSN Messenger system (Version 7.0 [Build 7.0.0816]) and a system of Windows 7 (SP1) by using Windows Live Messenger (Version 2009 [Build 14.0.8117.416]).

  Now, none of these work for remote assistance request.  When the author of the request, click on "Ask the Remote Assistance", they get the message:

  "You have invited [so-and-so] to start Remote Assistance.  Please wait for a response or cancel the invitation. »

  In each of the above scenarios, the query end targeted computer sees nothing in their window of messenger!  (However, it worked only a few months ago, when we finally used successfully.)

  Respectfully, Paul D.

  The Vice President of the Windows Live responded kindly and this is discussed in it.  I'm sure that everyone who meets this problem is grateful that she's wanted to and I hope a resolution is to be published soon.  Thanks to this Vice President!  (I won't mention names, he knows who he is and he should be credited with showing concern about this problem and its intentions for have solved it more quickly.)  It's nice to see in a large company like Microsoft.  Congratulations!)

  BE AWARE: I posted a * solution (another method to control remote) here:

  http://windowslivehelp.com/thread.aspx?PostID=54b52b79-5af0-4fb5-AA52-97e0b95ea169#54b52b79-5af0-4fb5-AA52-97e0b95ea169

  * Check out my post (name: PaulDA1), published the Friday, December 2, 2011 16:44

  NOTE: this workaround work solid for us right now.  As mentioned, I hope that the developers of Windows Live Messenger will identify the problem (described above) and quickly resolve.

• My computer could have been hacked by Microsoft Technician via remote assistance?

  Last week I contact Microsoft support about a problem that I had and the technician said it needs access to my computer by the remote assistant in order to solve the problem.  I asked if he could direct me and let do me it myself but he said no, it must be connected by remote assistance.  As he'd download it told me it would take a while and he could not stay on the phone with me because he could help other customers in the meantime and said he'd call me when the download is complete.  He did call back me and was able to solve my problem.

  However shortly after my computer has been hacked and I am wondering if it is just a coincidence or could it have downloaded information from my computer.  Should I have allowed him access to remote assistance.  I am very worried.

  Your help would be appreciated

  Hello

  A Microsoft Support Engineer remote assistance is normal. If you have any other questions, maybe contact the representative of the technical support that helped you.

• Remote Assistance offers to the PC Windows XP

  Hello

  I'm trying to find out, why can't we do offer assistance remotely from Windows 7/8 for Windows XP Remote assistance works, if I send the invitation of Xp computer file to Windows 7/8 PC, but if just try to offer assistance remotely using "Advance the option of connection for the assistance service" in windows 7/8 by typing the name of the computer Xp or IP , I get this error: http://patrickhoban.files.wordpress.com/2012/09/ra-error1.png?w=595 
  P.S. the permissions I, computer, everything is ok with network, firewall in Windows XP is disabled.
  Perhaps someone knows where is the problem?

  Hello

  Thanks for the reply.

  I suggest you to post the question on the link below. The team concerned, will help you.

  http://TechNet.Microsoft.com/en-us/Windows/Windows-XP-support-and-troubleshooting.aspx

  Feel free to write us if you have any further questions.

• Request remote assistance issues. Cannot connect, check network or group may have cancelled etc.

  I have XP, Vista and 7, customers have.  Remote Assistance allows to work with both.  Now, it will work with either, but it does not work with one of the users with 7.  Help, I tried everything.  A few months ago I could access it, now I can't

  Hello

  1. don't you make changes on the computer before this problem?
  2. What is the accurate and complete error that you receive when trying to use remote assistance?

  In response to the questions above could help us help you better. However, you can have a look at the following article which deals with a similar question.
  Remote assistance may not work if Internet Connection Firewall is enabled
  http://support.Microsoft.com/kb/310608

• Error message "a program could not start. Please try again"when I try to send Remote Assistance invitation.

  original title: Remote Assistance does not work

  Win XP PRO SP3

  Question #1:

  When you try to send an invitation to support remote I get an error message "a program could not start. Please try again. »

  This error pops up before even the invitation is created, so the problem is with the creation of the invitation and not with problems of subsequent connection between the computers. The invitation is never created. This happens on several computers I own or maintain.

  The event log records all errors when this happens.

  I searched for hours all over the Internet and a lot of people seem to have this problem. Some it is resolved, for the most part, they needed to start a service, but the cause of their problem is not the same as mine.

  After restarting the computer, sometimes the invitation creation works fine.

  Other DIY suggests when the problem appears it can be corrected by running the command 'sessmgr-service' in a command line window. After executing this line it seems that the problem is resolved.

  What I find disconcerting is that Sessmgr.exe is the service Remote Desktop Help Session Manager that was already running, but for some unknown reason runs this line made work again right. I'll have to experiment more.

  Is it possible to debug and fix this?

  Question #2:

  When I can finally send an invitation it will work on the local network but not on the Internet. I can't connect to the Internet.

  I'm looking at the structure and the content of the invitation to http://msdn.microsoft.com/en-us/library/cc240167(v=prot.10).aspx
  In the example given here, as in the generated invitations in my experiences, the invitation contains only the LAN IP addresses (with port number) but no global address.
  RCTICKET =... 192.168.1.65:3389; Jeff: 3389

  How the computer expert is supposed to understand the global address to which it should connect is a mystery to me.

  How can I get Remote Assistance to work on the Internet?

  Hello

  The issue of Windows XP, you have posted is better suited for the IT Pro TechNet public. Please ask your question in the TechNet forums for assistance.

  Hope the helps of information.

• Remote assistance factory between XP and 7

  Attempt to invite a user to Windows 7 while I am running XP.  The prompt message and user 7 "agree", but nothing happens.  Can anyone provide assistance?

  I connected with its use easy connect when we are both running windows 7 and have no problem but I can't seem to connect using XP.

  Thank you

  Dave

  Hi Dave,.

  Please take a look at this thread. IT must contain all the information you need.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_programs/remote-assistance-XP-Pro-SP3-and-Windows-7/b48d86b6-9ef6-4F7A-8c54-0efb7dc881f6

• A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved

  I am trying to use remote assistance to help with my brothers computer. We both use XP, but when I try to open remote assistance to view and or even take control of his computer, I get an error message: connection A Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved. Why this might be happening?

  Hello

  It depends on how the computers are connected and their intellectual property regime.

  They are on the same network (e.g., connected to the same router)?

  Through the Internet? Something else?

  http://support.Microsoft.com/kb/300546/en-us

  Jack - Microsoft MVP, Windows networking. WWW.EZLAN.NET

• I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  You get the error "a Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved" when the requesting computer (the computer 'demand' help) sends its private IP address instead of its public IP address in the request for assistance. The solution is 'easy' for some and difficult for others. I present here for your perusal:

  (1) obtain the public IP address of the requesting computer (by visiting a web page such as http://www.whatismyip.com)
  (2) save the remote assistance request computers
  (3) modify the remote request for Assistance (RcBuddy.MsRcIncident) using a text editor (such as notepad) and replace the private - section of IP address should be something like this:
  RCTICKET = 65538,1,192.168.1.33:3389 «»
  with the public IP address from whatismyip.com or elsewhere - should be something like this:
  RCTICKET = 65538,1,74.125.47.147:3389 «»
  (4) save the file of RcBuddy.MsRcIncident 'new '.
  (5) double click it to connect to the computer needing help
  (6) cross your fingers and hope it works!

  I hope this helps someone else - if it's too much trouble, feel free to use the tools mentioned elsewhere in this thread.

  -Computers Acorp
  www.ACoRP.net

• Remote assistance

  I run Windows XP Professional, trying to connect to the other computer at home with remote assistance and get the error message saying: unable to connect DNS name cannot be verified.  What's wrong.

  Hello

  Maybe this can help.

  http://support.Microsoft.com/kb/300546

  http://www.Microsoft.com/windowsxp/using/helpandsupport/learnmore/RemoteAssist/intro.mspx

  Otherwise, be more specific and provide technical details on how you have configured both computers.

  P.S. the host router and Internet connection must be part of the configuration too.

  Jack-MVP Windows Networking. WWW.EZLAN.NET

• You can use XP remote assistance to Vista or Windows 7?

  I can give remote assistance from my XP computer to someone under Vista or 7?

  No! and Yes! There are a few compatibility issues, as a break, if breaks Vista XP won't know and voice, there is voice in XP but not Vista. Vista can offer help with XP, but XP cannot offer assistance to Vista. On the Microsoft Downloads you will find much better program called Microsoft Shared View is free. Install you in your computer and your friend installs it in hers. Then you can help each other. Fun and later comes back with a thanks!

• Easier remote assistance?

  I was wondering if there is an even easier way to connect to a computer for remote assistance from Windows 7 to Windows XP as an e-mail and attach a file?

  This is the scenario:
  I'm trying to troubleshoot my grandmother with a problem using remote assistance. It took almost 50 minutes to explain how to find remote assistance and how to attach a file to an e-mail and send it to me. She has not a real account in order to use using Live Messenger remote assistance is a step to go and I'm not going to her walk through the implementation of an account just for remote assistance unless it becomes a regular event.

  I know it's pretty darn easy to use Easy Connect with remote assistance, Windows 7, but XP unfortunately doesn't have that and I'm not going to tell him to move to 7 on his old Pentium 4. It is slow enough as it is.

  Any help is welcome. Thank you.

  TeamViewer is easy to use and free for non-commercial use.

• "Wrong password" Bug Windows remote assistance?

  Hi all
  The days pass I have a weird problem with my Windows Remote Assistance.
  It was working properly a few months back until today. Here's the problem;

  (1) my friend request assistance through WLM (Windows Live Messenger).
  (2) I accept.
  (3) he is entered in the "password" as remote assistance usually asked.
  (4) he PM me the password on my msn.
  (5) the program without error Windows Remote Assistance will now pop up on my side and will ask you for the password.

  Here's the rub... I typed the correct password in the talk of what my friend, but still Windows Remote Assistance keeps rejecting the password as if the password is wrong.

  And NO, I couldn't, due to lack of hitting and no., case sensitivity is not the password, password is as easy as '12345 '.

  I'm always rejected by my other friends for bad password as well.

  So please, help me out here.
  Thank you.

  ----------------------
  PC Specs
  ----------------------
  Operating systems: Windows Vista Business (OEM) SP2
  System type: 32-bit
  (Vivid RAM) memory: 4.00 GB
  Processor: Inter Core 2 Duo E8500 - 3.16GHz & 3.17 GHz
  GFX card: Nvidia GeForce 9800 GT
  DirectX version: 10
  ----------------------

  Sorry man, I'm stumped too :(

  Until you find a resolution, may I suggest that you use something like TeamViewer!
  http://www.TeamViewer.com/index.aspx

• Unable to connect to a Windows XP Pro SP3 machine using remote assistance

  Remote Assistance XP Pro sp3 and Windows 7Any

  I realize account of Windows 7 is still in RC, so if that's the answer, that's what it is. :-)

  Trying to help MOM with assistance remotely.  She is under XP Pro sp3, and I'm running a box fully patched Windows 7.  When she sends the invitation of the RA, the box 7 attempts to connect says it is connected and then is waiting for response from the user.  However, she never had a guest on his machine to accept the request.

  Now, I know what you think, so take that into consideration.  When it does work, I broke out my other laptop under XP Pro SP3 and was immediately able to get on her box without any problem, that is to say, just behaved as expected.

  Any suggestions for W7 to connect to a box of XP Pro sp3 with RA?  I can see it as an ISP thing - maybe - 7 using a protocol of its blocks to ISP (as cox communications blocks port 80 on residential users), perhaps a DCOM conflict or something like.  I really hope that this isn't just stupidity on my part, but it would not be the first time. ;-D

  Any input appreciated

  Thank you

  Joe

  PS we also tried the direct connection to the net - no device between us other than (his end) DSL modem and modem cable (my thesis).

  Forum Windows 7:

  http://social.answers.Microsoft.com/forums/en-us/GettingReadyforWindows7/threads

  Link above is "Preparing for Windows 7" Forum.

  http://social.technet.Microsoft.com/forums/en/category/w7itpro/

  Link above is Windows 7 Forum, to more technical questions about windows 7.

  Windows 7 questions should be directed to the it.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  XP discussion groups:

  http://www.Microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?DG=Microsoft.public.WindowsXP.General

  Link above is to the XP newsgroups.

  There is a list of groups of discussion XP to the bottom of the left column.

  You get the help you need there.

  Here is the Vista Forums.

  See you soon

  Mick Murphy - Microsoft partner

• Full Windows in Vista Windows remote assistance

  Hi all!

  I need to help my friend with a few problems with his computer using Assistance remote Windows. I have Windows Vista Ultimate and it has Windows Vista Home Premium. Is it possible for me to help him, as I read elsewhere on the internet that I can't in another forum.

  And is it safe to use Windows Remote Assistance to help my friend or if she is NOT recommended?

  Any help is very appreciated!

  Thank you!

  Computeristic :)

  Hi Computeristic,

   
  Try these steps and check the result.
  Step 1: Check the date limit for an invitation on the computer that you want someone to log in and check the result
  a. open system by clicking the Start button, clicking Control Panel, clicking system and Maintenance, and then click System.
  b. click Remote settings.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  c. Select connections to allow Assistance remotely to this computer check box.
  d. click Advanced and then auctions, select time in both lists.
   
  Step 2: Check if the Windows Remote Assistance to communicate through a firewall on both computers
  a. see Allow Windows to communicate through a firewall Remote Assistance
  b. correct settings and check the result.
   
   
  Visit our Microsoft answers feedback Forum and let us know what you think.