Remote assistance

Similar Questions

• My computer could have been hacked by Microsoft Technician via remote assistance?

  Last week I contact Microsoft support about a problem that I had and the technician said it needs access to my computer by the remote assistant in order to solve the problem.  I asked if he could direct me and let do me it myself but he said no, it must be connected by remote assistance.  As he'd download it told me it would take a while and he could not stay on the phone with me because he could help other customers in the meantime and said he'd call me when the download is complete.  He did call back me and was able to solve my problem.

  However shortly after my computer has been hacked and I am wondering if it is just a coincidence or could it have downloaded information from my computer.  Should I have allowed him access to remote assistance.  I am very worried.

  Your help would be appreciated

  Hello

  A Microsoft Support Engineer remote assistance is normal. If you have any other questions, maybe contact the representative of the technical support that helped you.

• How can I disable remote assistance windows for a special education program? It's extremely frustrating.

  I'm trying to open a program through my online University so that I can access my courses. Every time I try this, I get a message saying that the internet explore has closed due to support Windows remote. I am currently on Windows Vista. I went into system files of access to turn it off, but he wants me to add a particular file from my computer. I have no idea what it would be. Help!

  It's extremely frustrating.

  Lana

  Follow this link below on how to disable Remote Assistance

  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-remote-assistance-frequently-asked-questions

• Remote Assistance offers to the PC Windows XP

  Hello

  I'm trying to find out, why can't we do offer assistance remotely from Windows 7/8 for Windows XP Remote assistance works, if I send the invitation of Xp computer file to Windows 7/8 PC, but if just try to offer assistance remotely using "Advance the option of connection for the assistance service" in windows 7/8 by typing the name of the computer Xp or IP , I get this error: http://patrickhoban.files.wordpress.com/2012/09/ra-error1.png?w=595 
  P.S. the permissions I, computer, everything is ok with network, firewall in Windows XP is disabled.
  Perhaps someone knows where is the problem?

  Hello

  Thanks for the reply.

  I suggest you to post the question on the link below. The team concerned, will help you.

  http://TechNet.Microsoft.com/en-us/Windows/Windows-XP-support-and-troubleshooting.aspx

  Feel free to write us if you have any further questions.

• using ad to automatically is checked "remote assistance" in the system in the client PC properties

  Is there a way to do the above?

  The strategy has been set to allow

  There are many computers in my organization and I would use ad to facilitate this process.

  I already activate the option "provide assistance remotely" in politics in my ad, but this does not automatically check the box remote to the client computer assistance.

  Please notify.

  Thank you.

  Jericho

  Hi Jericho,

  Thanks for posting in the Microsoft Community.

  Since you are facing a problem to activate the option "offer remote assistance" in the client PC, the question you posted would be better suited for the IT Pro on TechNet public. I would recommend posting your query in the TechNet Forums to get help:

  Windows XP TechNet forums

• Remote assistance from an XP machine on a Windows 7 computer does not work.

  Remote assistance from an XP machine on a Windows 7 computer does not work.  The connection expires whenever I try to connect.  Any suggestions?

  RA from Windows 7 to Windows XP is supported, but RA from Windows XP to Windows 7 is not supported unfortunately

• Request for remote assistance does not work anymore

  Something has changed for Windows Live Messenger Remote Assistance?... or is something broken?

  Previously, we could "request remote assistance" back AND forth between two systems of Windows XP (SP3) - with a XP using MSN Messenger system (Version 7.0 [Build 7.0.0816]) and the other using Windows Live Messenger (Version 2009 [Build 14.0.8117.416]).

  And, previously, we could also request remote assistance in both directions between a Windows XP (SP3) by using MSN Messenger system (Version 7.0 [Build 7.0.0816]) and a system of Windows 7 (SP1) by using Windows Live Messenger (Version 2009 [Build 14.0.8117.416]).

  Now, none of these work for remote assistance request.  When the author of the request, click on "Ask the Remote Assistance", they get the message:

  "You have invited [so-and-so] to start Remote Assistance.  Please wait for a response or cancel the invitation. »

  In each of the above scenarios, the query end targeted computer sees nothing in their window of messenger!  (However, it worked only a few months ago, when we finally used successfully.)

  Respectfully, Paul D.

  The Vice President of the Windows Live responded kindly and this is discussed in it.  I'm sure that everyone who meets this problem is grateful that she's wanted to and I hope a resolution is to be published soon.  Thanks to this Vice President!  (I won't mention names, he knows who he is and he should be credited with showing concern about this problem and its intentions for have solved it more quickly.)  It's nice to see in a large company like Microsoft.  Congratulations!)

  BE AWARE: I posted a * solution (another method to control remote) here:

  http://windowslivehelp.com/thread.aspx?PostID=54b52b79-5af0-4fb5-AA52-97e0b95ea169#54b52b79-5af0-4fb5-AA52-97e0b95ea169

  * Check out my post (name: PaulDA1), published the Friday, December 2, 2011 16:44

  NOTE: this workaround work solid for us right now.  As mentioned, I hope that the developers of Windows Live Messenger will identify the problem (described above) and quickly resolve.

• Remote assistance does not work anymore

  Original title: 'remote assistance '.
  I used to use request remote assistance.  The two parties have windows live mesgr.  It stops working.  Video and calls still work at this party.  Only remote assistance.  Can you help me?

  Hello

   
  1. have you made changes on the computer?
  2. you receive an error message?
  
  You can perform the steps in the link and check:
  HOW to: Enable Remote Assistance in Windows XP
  http://support.Microsoft.com/kb/305608
  
  You can also check out the link:
  Remote assistance may not work if Internet Connection Firewall is enabled
  http://support.Microsoft.com/kb/310608
  
  If you have any questions related to Live Messenger. You can display the query in the link mentioned to get assistance:
  http://www.windowslivehelp.com/product.aspx?ProductID=5

• Request remote assistance issues. Cannot connect, check network or group may have cancelled etc.

  I have XP, Vista and 7, customers have.  Remote Assistance allows to work with both.  Now, it will work with either, but it does not work with one of the users with 7.  Help, I tried everything.  A few months ago I could access it, now I can't

  Hello

  1. don't you make changes on the computer before this problem?
  2. What is the accurate and complete error that you receive when trying to use remote assistance?

  In response to the questions above could help us help you better. However, you can have a look at the following article which deals with a similar question.
  Remote assistance may not work if Internet Connection Firewall is enabled
  http://support.Microsoft.com/kb/310608

• Error message "a program could not start. Please try again"when I try to send Remote Assistance invitation.

  original title: Remote Assistance does not work

  Win XP PRO SP3

  Question #1:

  When you try to send an invitation to support remote I get an error message "a program could not start. Please try again. »

  This error pops up before even the invitation is created, so the problem is with the creation of the invitation and not with problems of subsequent connection between the computers. The invitation is never created. This happens on several computers I own or maintain.

  The event log records all errors when this happens.

  I searched for hours all over the Internet and a lot of people seem to have this problem. Some it is resolved, for the most part, they needed to start a service, but the cause of their problem is not the same as mine.

  After restarting the computer, sometimes the invitation creation works fine.

  Other DIY suggests when the problem appears it can be corrected by running the command 'sessmgr-service' in a command line window. After executing this line it seems that the problem is resolved.

  What I find disconcerting is that Sessmgr.exe is the service Remote Desktop Help Session Manager that was already running, but for some unknown reason runs this line made work again right. I'll have to experiment more.

  Is it possible to debug and fix this?

  Question #2:

  When I can finally send an invitation it will work on the local network but not on the Internet. I can't connect to the Internet.

  I'm looking at the structure and the content of the invitation to http://msdn.microsoft.com/en-us/library/cc240167(v=prot.10).aspx
  In the example given here, as in the generated invitations in my experiences, the invitation contains only the LAN IP addresses (with port number) but no global address.
  RCTICKET =... 192.168.1.65:3389; Jeff: 3389

  How the computer expert is supposed to understand the global address to which it should connect is a mystery to me.

  How can I get Remote Assistance to work on the Internet?

  Hello

  The issue of Windows XP, you have posted is better suited for the IT Pro TechNet public. Please ask your question in the TechNet forums for assistance.

  Hope the helps of information.

• Implementation of: Remote Assistance

  Need to clear to the top/use steps: Remote Assistance.

  Thank you

  Use teamviewer is MUCH easier. Install and run it. Who needs help and then gives the ID and the password, the person helping. They connect and do all what

• Remote assistance factory between XP and 7

  Attempt to invite a user to Windows 7 while I am running XP.  The prompt message and user 7 "agree", but nothing happens.  Can anyone provide assistance?

  I connected with its use easy connect when we are both running windows 7 and have no problem but I can't seem to connect using XP.

  Thank you

  Dave

  Hi Dave,.

  Please take a look at this thread. IT must contain all the information you need.

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_programs/remote-assistance-XP-Pro-SP3-and-Windows-7/b48d86b6-9ef6-4F7A-8c54-0efb7dc881f6

• How is my husband access my desktop pc... remote assistance request is turned OFF... but it is still able to get.

  I don't know the details... that's the problem.  I don't know how is able to access my pc... Since remote assist application it turned off.  He has recently set up a network of some sort and was dismantling it without being on this pc...  Suggestions people?  I would like answers.

  There are many types of software of remote control that it can be used.  Go into Add/Remove programs and see if there is something that you do not install.  Do not uninstall randomly, looking first.  In addition, check the properties of your taskbar.  Some remote control software have task bar icons that he may have hidden.  Check your start up for software by typing "msconfig" in run and go to the Startup tab.  Take a look at your services, too, however, it can be difficult to find something.  You can check the services by typing "services.msc" in the race.

• A Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved

  I am trying to use remote assistance to help with my brothers computer. We both use XP, but when I try to open remote assistance to view and or even take control of his computer, I get an error message: connection A Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved. Why this might be happening?

  Hello

  It depends on how the computers are connected and their intellectual property regime.

  They are on the same network (e.g., connected to the same router)?

  Through the Internet? Something else?

  http://support.Microsoft.com/kb/300546/en-us

  Jack - Microsoft MVP, Windows networking. WWW.EZLAN.NET

• I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  I am trying to accept an invitation from my mom's remote assistance and this is what I got after entering the password: connect Remote Assistance could not be established because the DNS name of the remote computer cannot be resolved.

  You get the error "a Remote Assistance connection could not be established because the DNS name of the remote computer could not be resolved" when the requesting computer (the computer 'demand' help) sends its private IP address instead of its public IP address in the request for assistance. The solution is 'easy' for some and difficult for others. I present here for your perusal:

  (1) obtain the public IP address of the requesting computer (by visiting a web page such as http://www.whatismyip.com)
  (2) save the remote assistance request computers
  (3) modify the remote request for Assistance (RcBuddy.MsRcIncident) using a text editor (such as notepad) and replace the private - section of IP address should be something like this:
  RCTICKET = 65538,1,192.168.1.33:3389 «»
  with the public IP address from whatismyip.com or elsewhere - should be something like this:
  RCTICKET = 65538,1,74.125.47.147:3389 «»
  (4) save the file of RcBuddy.MsRcIncident 'new '.
  (5) double click it to connect to the computer needing help
  (6) cross your fingers and hope it works!

  I hope this helps someone else - if it's too much trouble, feel free to use the tools mentioned elsewhere in this thread.

  -Computers Acorp
  www.ACoRP.net