Restart the computer freezes

When you try to restart from the Start button in xp - pro, close the programs, windows stops, the monots turn off, turns off usb ports but the system continues to function but is inadmissible. Necessary to restart a power off.

How can this be repaired?

I discovered that the culprit is the external hard drive.  When it is NOT connected, restart works as it should!

Tags: Windows

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